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Changed modem, lost access to internet if I also want to use router.

Last response: in Networking
April 9, 2011 11:31:58 PM

We had to change our modem. Now, the new one (Westell) works fine (we get the internet) except that when I connect the modem to the Cisco (Valet) router, we lose the internet access. Probably we need to reconfigure the router, but I don't know how to do it. Can you give me a step by step instruction on how to do this? I am assuming I will need to username and password for the router. What if I don't remember it... Thank you.

Best solution

April 10, 2011 5:27:53 PM

More than likely the new modem is using a different network than what the old modem did. instead of

Best bet is to do a factory reset on the cisco router and go through the setup process again. Refer to you router instructions on how to do this.
April 17, 2011 12:09:36 AM

Thank you Veteran. We will try that.

Many thanks.


April 24, 2011 2:43:01 AM

Best answer selected by darakjian.