My ISP is cox cable in Tucson AZ. Over the last few weeks I have been experiencing multiple drops in connection speeds and lag within short periods of each other (ranging from 2-10 minutes apart) I have tried a tracert to microsoft.com and the first 10 results were 30-75ms with the final 20 timing out. Anytime we are downloading or watching live streaming or playing games online, our connection either slows and resets or completely goes out and reloads. I never have to reset anything, it just slows or stops for about 10 seconds then picks back up. I am looking for some tips on how i can troubleshoot and trace/record my findings so i can hopefully find a competent technical support person from cox and share useful data in order to solve these issues. (i have thus far found a unicorn, leprechaun, and honest politician...but still no intelligent technical support from cox.) i can follow directions well enough, but i am at a loss with general networking knowledge. most especially the data interpretation.
thanks in advance for the help,
-brian
thanks in advance for the help,
-brian