- Nov 22, 2011
- 10
- 0
- 18,510
Hi everyone,
My parents have an older computer that they purchased from Best Buy three or four years ago. Recently they've had troubles booting into windows. Here are the steps that happen and the errors that they are running into, any help or suggestions you might have would be great:
Turn on the computer.
Motherboard information loads.
Windows logo appears and starts loading.
Computer shuts off, before getting to the log in or desktop screen.
It happens over and over again, until eventually it works like its supposed to. After 20 or so attempts (that can't be good), Windows loads and brings up the desktop. They are then able to use it regularly. However, recently, the problem seems to have gotten worse. In addition to just shutting down during Windows load, it now also shuts down randomly once it finally does load up. They'll be doing their banking and web surfing when the computer suddenly loses power and shuts down again.
My theories on it are that it's unlikely to be software related, but is possibly a power issue. Either the power supply has fried or maybe something else.
They brought it into the local Best Buy and, after asking how old it was, the Geek Squad attempted to start it and ran into the same problem. They seem to think it's the motherboard not allocating power appropriately. Before purchasing a new computer I wanted to check with my fellow, more experienced and knowledgeable than myself, tech geeks to see what other possibilities it could be. I don't have the computer on me right now (my parents still have it in their car) but when I get a hold of it I'll track down any specs that might be helpful.
Thanks!
My parents have an older computer that they purchased from Best Buy three or four years ago. Recently they've had troubles booting into windows. Here are the steps that happen and the errors that they are running into, any help or suggestions you might have would be great:
Turn on the computer.
Motherboard information loads.
Windows logo appears and starts loading.
Computer shuts off, before getting to the log in or desktop screen.
It happens over and over again, until eventually it works like its supposed to. After 20 or so attempts (that can't be good), Windows loads and brings up the desktop. They are then able to use it regularly. However, recently, the problem seems to have gotten worse. In addition to just shutting down during Windows load, it now also shuts down randomly once it finally does load up. They'll be doing their banking and web surfing when the computer suddenly loses power and shuts down again.
My theories on it are that it's unlikely to be software related, but is possibly a power issue. Either the power supply has fried or maybe something else.
They brought it into the local Best Buy and, after asking how old it was, the Geek Squad attempted to start it and ran into the same problem. They seem to think it's the motherboard not allocating power appropriately. Before purchasing a new computer I wanted to check with my fellow, more experienced and knowledgeable than myself, tech geeks to see what other possibilities it could be. I don't have the computer on me right now (my parents still have it in their car) but when I get a hold of it I'll track down any specs that might be helpful.
Thanks!
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