Windows 7 Desktop Icons Gone

Hello,

My father is having a repeated issue with his computer. All of his desktop icons are disappearing, but he has show desktop icons checked.

The first time, all of his icons disappeared but I was simply able to go into his desktop folder under c:/users and have him drag them back onto the actual desktop. I have no idea why this worked, it makes no sense to me, but it solved it. About a week later, he lost all his icons again. This time, however, his c:/users/NAME/desktop folder is empty.

...

I am having him run a full scan of his computer with Norton 360.

Any ideas for me?

Thanks in advance.
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More about windows desktop icons gone
  1. Hi :)

    There is a virus that can cause this....run Malwarebytes in Safe mode....

    All the best Brett :)
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