So i made a thread a while back talking about how my GPU all of a sudden booted into 100% fan mode whilst playing skyrim despite temperatures not exceeding 60 degrees clecious at load or 40 degrees celcius at idle. My computer shut off a minute after that happening and whenever i tried to boot my PC with the GPU from then on it would automatically go to 100% fans straight away and nothing would show on the screen. I did all the usual stuff including an entire re stall of windows and I as well as members here determined it was indeed a GPU problem.
So i take my less than 4 month old card into the shop. In email discussions with them I was informed they would test the product themselves, and if they found a problem with it they would send it off to Asus. So a month later it has been to Asus and back and i was told the GPU was in normal working order which is one hell of a contradiction considering, according to the shops policy, they test the products themselves so one can only assume they found a problem with the card . Sceptical i took the card home and tried it out. Now the weird thing is, i had spent almost a week trying to get this card to work, and all of a sudden i put it into my PC and it works. Strange right, I know something must of been done to it yet they passed it off as a fully functioning card which IMO is a straight up lie because the card simply would not boot before i had sent it off. As well at this the fan speed was in check. Great, whatever, it works what do i care right?
Well within an hour, whilst watching some NBA highlights the card boots into 100% fan mode again despite a temperature of 41 degrees. Weird, whatever i kept on browsing until i started smelling the same smell that occurred when it broke in the first place. Something was burning. I immediately turn off my PC, and dismantle my PC to check for burning. Nope, it was definitely a card problem. I put it all back together making sure my wiring is super stringent, this time the PC turned on for 2 seconds then swithed off. From there it would not start at all. So at this point i just started using the onboard video on my mobo which works fine. Before i go to bed i decided to try it one more time.
I put my GPU back in my PC, and as soon as turn it on (it actually booted this time) a big spark flys right out from the side of the card on the MOBO side. Before i had a chance to turn my PC off, something i can only describe as a jet flame was emerging from the place it had just sparked and i could see the bright yellow flame lighting up a large area of the case. Needles too say this scared the absolute bonazas out of me and it scares me even more to think this could of happened whilst the computer was running unmonitored.
I have emailed the shop and told them of the inherent contradiction concerning their policy and Asus's statement that the card is fine. If the card was damaged which I can only assume because of the shops own testing policy, why and how could Asus state the opposite without any concern? I told them there is noway i am putting this card back into my PC repaired or not and that i demand a replacement. Inspecting the card i can see where the damage is, on the side with the two black insulated cables, one of them is very frayed and i assume that was the source of the spark/power surge.
Sorry about the wall of text, anyway the point is do you think my request for a replacement card is reasonable? I have waited over a month for this problem to be rectified only to be told that there is no problem despite an inherent assumption that there is a problem.
So i take my less than 4 month old card into the shop. In email discussions with them I was informed they would test the product themselves, and if they found a problem with it they would send it off to Asus. So a month later it has been to Asus and back and i was told the GPU was in normal working order which is one hell of a contradiction considering, according to the shops policy, they test the products themselves so one can only assume they found a problem with the card . Sceptical i took the card home and tried it out. Now the weird thing is, i had spent almost a week trying to get this card to work, and all of a sudden i put it into my PC and it works. Strange right, I know something must of been done to it yet they passed it off as a fully functioning card which IMO is a straight up lie because the card simply would not boot before i had sent it off. As well at this the fan speed was in check. Great, whatever, it works what do i care right?
Well within an hour, whilst watching some NBA highlights the card boots into 100% fan mode again despite a temperature of 41 degrees. Weird, whatever i kept on browsing until i started smelling the same smell that occurred when it broke in the first place. Something was burning. I immediately turn off my PC, and dismantle my PC to check for burning. Nope, it was definitely a card problem. I put it all back together making sure my wiring is super stringent, this time the PC turned on for 2 seconds then swithed off. From there it would not start at all. So at this point i just started using the onboard video on my mobo which works fine. Before i go to bed i decided to try it one more time.
I put my GPU back in my PC, and as soon as turn it on (it actually booted this time) a big spark flys right out from the side of the card on the MOBO side. Before i had a chance to turn my PC off, something i can only describe as a jet flame was emerging from the place it had just sparked and i could see the bright yellow flame lighting up a large area of the case. Needles too say this scared the absolute bonazas out of me and it scares me even more to think this could of happened whilst the computer was running unmonitored.
I have emailed the shop and told them of the inherent contradiction concerning their policy and Asus's statement that the card is fine. If the card was damaged which I can only assume because of the shops own testing policy, why and how could Asus state the opposite without any concern? I told them there is noway i am putting this card back into my PC repaired or not and that i demand a replacement. Inspecting the card i can see where the damage is, on the side with the two black insulated cables, one of them is very frayed and i assume that was the source of the spark/power surge.
Sorry about the wall of text, anyway the point is do you think my request for a replacement card is reasonable? I have waited over a month for this problem to be rectified only to be told that there is no problem despite an inherent assumption that there is a problem.