Sign in with
Sign up | Sign in
Your question

Analog Sound Not Working After Video Card Installation

Last response: in Graphics & Displays
Share
February 1, 2012 4:32:43 AM

Hey guys,
I feel like I've been searching forever to no avail for an answer to this, but maybe you can help me. I recently purchased an AMD Radeon HD 6870 (and a new power supply) to install in my 4 year old HP Pavilion Elite (m9340f). Everything went smoothly except now I have no sound either from the front or real analog ports of my PC.


As you can see the speakers are listed as "not plugged in" (however levels are showing in the HDMI output) and nothing I've tried has seemed to correct that. So far I've:
- made sure the speakers were working and properly plugged in
- tried to enable the speakers from the sound window and make them the default device
- set onboard audio to enable in the BIOS
- deleted my audio drivers
- updated my audio drivers
- flashed my BIOS and reset onboard audio to enable
- maybe done a half dozen other unhelpful things I can't remember

After all that I still have no sound, and I'm getting kind of desperate. This seems like a fairly popular problem on tech forums without a solution. Can anything be done to fix this?
a b U Graphics card
February 1, 2012 6:47:21 AM

You need to disable the onboard HD audio in the BIOS.
I have three sound cards basically, one which is onboard, one that is a creative audgy add in and one is basically the Radeon HDMI thing which comes with the card.
I have all of them disabled and have just my Audigy one showing up in the Sound Properties.
But this happened only after I disable the HD Audio onboard in the BIOS.
February 1, 2012 10:38:35 PM

Unfortunately my BIOS only has an onboard audio option, not an HD audio toggle. Toggling onboard audio to off only results in ony the AMD HDMI output option displayed in the sound properties.
Related resources
a b U Graphics card
February 2, 2012 2:19:04 AM

Does your monitor have a DVI input? If it does, then remove the HDMI cable from the GPU and connect the DVI cable to the monitor and the card.
Then check.
February 2, 2012 4:26:20 AM

alyoshka said:
Does your monitor have a DVI input? If it does, then remove the HDMI cable from the GPU and connect the DVI cable to the monitor and the card.
Then check.

No right now I'm using a dvi adapter to connect the card to my vga monitor.
a b U Graphics card
February 2, 2012 4:42:58 AM

Is the HDMI cable plugged in?
If so remove it.
February 13, 2012 1:46:04 AM

alyoshka said:
Is the HDMI cable plugged in?
If so remove it.


No sorry I didn't have anything plugged into it besides the dvi adapter.

I was able to get the sound back somehow but it was barely audible and sounded like it was coming out of a tin can so I bought a cheap sound card. Problem solved! Unfortunately not the way I wanted to solve it but I was at a loss to find a proper solution. Thanks for your help though!
a b U Graphics card
February 13, 2012 2:06:13 AM

Sad , but I would suggest giving it some more effort.... though the addon soundcard is not the worst option.
!