I'm trying to fix my girlfriend's Dell computer, and it's boggling my mind. Normally I'm pretty good at troubleshooting, but this is just odd.
She has a Dell Inspiron 530, it's about 3 years old.
- 6GB DDR2 Hynix RAM
- ATI Radeon 2600XT HD
- Intel Q6600 Quad-Core
The problem started about a month ago. Randomly the computer will do one of two things:
1. It will completely lock up. I can't move the mouse, do anything. I have to manually press and hold the button. It doesn't matter if I'm gaming or browsing the Internet.
2. The screen will go black, and the monitor enters "Power Save" mode. However, if music or anything is playing, you can still hear it and anything else running. So it's like the video card just gives out.
I have ran Memtest overnight, it came back with no errors after about 6 passes. So that just makes me think it's the video card.
I have updated the drivers to the card, updated Windows, defragged, etc. Nothing is helping.
Can anyone help me with this frustrating issue? Thanks.
If you've set the computer to never turn off the monitor and this still happens, I would guess that there might be something wrong with the PSU or something (maybe the mobo?). Three years is a pretty decent amount of time for a prebuilt machine. Doesn't sound like an overheating problem either given the temperatures you provided.
Well according to Everest on her computer, the idle temps for her processor and GPU are both only 45-50C idle. And she doesn't do much gaming other than some Need For Speed World and random Steam Games. But like I said it locks up randomly, whether gaming or not.
I also changed the DVI port it was hooked into, and left the cover off like I said.
So Memtest passed, so it's narrowed down to the PSU or GPU.
I'd hate to take it into GeekSquad, they'd charge me as much just for the call as it would to fix the damn thing.
And if anyone was wondering, the monitor isn't even 6 months old. It's a Dell 23" Flat Panel, so I doubt it's the monitor.
And if it's the MoBo, the computer is ****ed, not like I can run out and buy another to replace it. I'd have to pay to get it sent in and replaced. That'd be an easy $200-300.