Archived from groups: alt.cellular.cingular (
More info?)
Ted B. wrote:
>> I'm switching to Cingular from Verizon but not because of billing
>> errors. The fact of the matter is that there will always be billing errors
>> for all carriers because there is a significant portion of the customer
>> base who either doesn't check for errors or doesn't care. Even when they
>> lose a suit, the company is still way ahead financially.
>>
>> I have two stories. The first is from personal experience. Verizon made a
>> $1500 billing error on my bill. It took 2 months and many hours on the
>> phone to get it corrected.
>>
>> The second story is from a friend. He's on a Verizon family plan. The
>> father is in charge of the plan and everything. My friend was told that
>> the plan has unlimited nights and weekends. I suspect that they either
>> aren't on unlimited nights and weekends or they've had several huge
>> billing errors. The father automatically blames the other members of the
>> family instead of checking to see if it's Verizon's error.
>
> Well now for my story. I had -delayed- billing errors while I was with
> Verizon. That is, (for example) calls in January were billed in May,
> causing overage charges IN MAY, while not all of January's anytime minutes
> (when the calls were actually made) were used. All calls were made on the
> Verizon network, within my home area. I wasn't "roaming" and wasn't out of
> my home area, either. Verizon admitted that the error was on their end.
> They refused to correct it, claiming (and I quote), "but all carriers do
> that". If all carriers do that, it is odd that Verizon is the ONLY carrier
> I've had that problem with, out of the half dozen I've tried. How it worked
> (for example):
>
> January, use 498 anytime minutes (of 500 included plan anytime minutes), get
> detailled billing for 210 minutes. Note that there are gobs of "anytime"
> minutes that were NOT USED in January.
>
> May, use 450 minutes, get detailled billing for 738 minutes, INCLUDING 238
> minutes of OVERAGE charges for 288 minutes of calls that were made IN
> JANUARY. (ouch!)
>
> This happened a few times. Each time, Verizon refused to correct their
> error.
>
> After what you wrote, I'm wondering how many people got hit with these
> overage charges from Verizon and weren't observant enough to realize that
> the overage charges were from previous months when not all of their anytime
> minutes were used?
>
> In any case, since Verizon wasn't willing to correct the error, I corrected
> it for them. I'm now a Cingular customer, so Verizon isn't making any more
> billing errors on my cell phone bill. See how easy that was?
-Dave
>
>
Not sure it is an easy solution!
I've found that on a regular basis I
have to contact (either by phone or email) some company for a credit. If
I don't get the credit, I contact them again. I've only given up once
because it didn't seem like I would get the credit. However, after that
time, I tried 5 times for one credit and finally got the credit.
Every company makes billing errors. I'm sure Cingular will be no
different. The more they can get away with it (legal fees are less than
what they steal from customers) the more they will continue to do it.
Take the credit card company Providian. They get sued over and over
again but never change their practices.