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Upgrading to Windows 8 made my Laptop 32-Bit.

Last response: in Windows 8
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January 22, 2013 6:13:26 PM

Hey Guys,

So really quick here are my system specs: Inspiron 15R Notebook, Windows® 7 Home Premium SP1 64-Bit (originally), I-7 3.1Ghz Processor, 8 GB Ram, AMD Radeon™ HD 7730M 2GB. Under full warranty (unless upgrading voided it).

Okay, in a nutshell, my laptop (while it was still in Windows 7) suffered a critical Blue Screen of Death error that forced me to reformat my PC (I could not even access my desktop on safe mode after the original BSOD error). So I said 'why not' and decided to install Windows 8 PRO because I had to reinstall Windows anyways. So I installed it directly from a flash drive without using the Windows 8 Upgrade Assistant (primarily because I could not get to that point). Windows 8 PRO installed and works great except it installed as a 32-Bit system instead of 64 - thus, in essence, making my 8 GBs of ram worthless. I do not know why my PC installed it as a 32-Bit, I do not know why Microsoft failed to make upgrading more of a manual process in regard to this issue, but it really bugs me.

After doing Google research, I am aware that Microsoft does not have a 64-Bit version of Windows 8 available electronically and I would have to buy a CD hard copy for like 100 bucks. This would be a major bummer and I was seeing if you guys had any suggestions. One idea I had was reinstalling Windows 7 64-Bit (which I do possess). Then being established as 64-Bit, I could run the Upgrade Assistant for Windows 8 and hopefully it would properly register my system and upgrade appropriately. I have gotten quite partial to Windows 8 (with Classic Shell of course) and would like to have it as my OS. I just want the 64-Bit OS I paid for. I was looking to the community for any words of wisdom and really appreciate your consideration. Thanks!

Ben
January 22, 2013 6:20:29 PM

Hello Ben, I'd call microsoft and tell them your problem, and then ask them for a new OS disk or refund. Hopefully They'll send you a new OS Disk. But if they don't it's your fault for purchasing the 32-bit OS anyways. That is all you can really do as far as I know. Sorry.
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January 22, 2013 6:29:08 PM

Thanks for your reply griptwister, I will give them a call. But I just wanted to explain that I did not buy a 32-Bit OS, I just bought a digital upgrade of Windows 8 Pro. They do not give you the option on what OS you want to install. Instead, I think the upgrade is suppose to automatically detect your system and upgrade your OS accordingly. But yeah good advice - thanks!
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January 23, 2013 6:55:20 PM

Hey benw50, I just looked and some copies of Windows 8 have a 32bit disk and a 64bit disk! You should look and see if you have another disk, if you do that should be the 64 bit disk. Good luck!
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January 23, 2013 11:25:16 PM

Hi Ben,

How did you buy your copy of Windows 8, and how did you get it on to the flash drive you used?

There has to be more to this...
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