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Need help with Radeon HD 6870

Last response: in Graphics & Displays
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February 21, 2012 1:13:52 AM

Ok so I'm having a problem getting my Radeon HD 6870 VGA to work. Under devices it's saying Intel(R) HD Graphics Family. I just put the whole system together today. My mother board is ASRock Z68 Pro3 Gen3, and i know it has an on board video card. Could that be the adapter thats showing up in devices?

Ive pluged the monitor into the Radeons DVI slots and the monitor says " No Response". Ive tried to disable the adapter displaying as Intel(R) HD Graphics Family, then plugging in the DVI cord into the Radeon's slots and it still says "No Response".
I dont know what else to do.

More about : radeon 6870

a c 85 U Graphics card
February 21, 2012 1:22:56 AM

did you connect the power to the hd 6870 and load the driver for it also check bios if pci-e is set first graphic card
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February 21, 2012 1:55:12 AM

Yes there are two power supply slots on the video card they both have connectors.
Just went through the BIOS and is says PCI-E is the enabled card and the monitor still will not pick up signal from the card
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a c 85 U Graphics card
February 21, 2012 2:06:05 AM

could you test on another monitor or a tv also if you got another cable to connect from mobo to monitor would try this we have to test monitor and graphic card separately
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February 21, 2012 2:10:14 AM

i try to hook my tv to the video card. The monitor is on and working on the on bard graphics card. Just wont work when i plug it into the video card
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February 21, 2012 2:15:30 AM

Just tried it on the tv and nothing.
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Anonymous
a c 117 U Graphics card
February 21, 2012 2:19:34 AM

Jekel said:
Ok so I'm having a problem getting my Radeon HD 6870 VGA to work. Under devices it's saying Intel(R) HD Graphics Family. I just put the whole system together today. My mother board is ASRock Z68 Pro3 Gen3, and i know it has an on board video card. Could that be the adapter thats showing up in devices?

Ive pluged the monitor into the Radeons DVI slots and the monitor says " No Response". Ive tried to disable the adapter displaying as Intel(R) HD Graphics Family, then plugging in the DVI cord into the Radeon's slots and it still says "No Response".
I dont know what else to do.


if it not being recognized in windows, try reseating the card in the slot.
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a c 85 U Graphics card
February 21, 2012 2:19:49 AM

monitor is working on the inboard good the will have to test graphic card on another monitor or could you have another card to interchange with this one even a older and plug monitor so we could see if the hd 6870 is good or the motherboard is defective
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February 21, 2012 2:27:47 AM

Anonymous said:
if it not being recognized in windows, try reseating the card in the slot.


I just tryed to reseat it and nothing


No i don't have another card :( . I'm switching from a integrated laptop to a desktop and i just put it all together today. I don't have another monitor only my TV which is the same thing. The TV works on the On Board Graphics card but not the Radeon.
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Anonymous
a c 117 U Graphics card
February 21, 2012 2:35:50 AM

Jekel said:
I just tryed to reseat it and nothing


No i don't have another card :( . I'm switching from a integrated laptop to a desktop and i just put it all together today. I don't have another monitor only my TV which is the same thing. The TV works on the On Board Graphics card but not the Radeon.


if your card is not being recognized in windows and scout has done a great job helping you isolate the problem, you may have a defective graphics slot. unfortunately, without having another system to test the card in, or another graphics card, and since you only have one graphics slot. it might be hard to tell from this point on.
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February 21, 2012 2:49:05 AM

so what should i do?
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Anonymous
a c 117 U Graphics card
February 21, 2012 3:03:09 AM

if you can "borrow" a card from a friend to put in your motherboard to test it and if it works then the 6870 is most likely bad.

or

put your card in someone else's system and if it works your graphics slot on your motherboard is most likely bad.

you know what i mean?

hopefully if something is defective, it would be the card so at least you didn't spend all this time putting your system together and not being able to use it at all.

btw, did we ever confirm that you card was NOT being recognized in windows?
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February 21, 2012 3:25:02 AM

yea i dont think it is. it doesnt show anything besides Intel(R) HD Graphics Family
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Anonymous
a c 117 U Graphics card
February 21, 2012 3:40:16 AM

Jekel said:
yea i dont think it is. it doesnt show anything besides Intel(R) HD Graphics Family


does it show a yellow exclamation point (!) and list it as an "unknown" device?
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February 21, 2012 8:40:43 AM

Under display adapters no. Only thing it shows under Display Adapters is Intel(R) HD Graphics Family. there is an icon with a yellow !, but it says Universal USB Bus
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February 21, 2012 10:40:57 AM

This seems to be a common problem among the ASRock Z68 motherboards. I had the same problem with my Extreme3 Gen3 board and HD6870 video card. You might want to check out the "official" ASRock forums at Tweaktown and look for the threads titled "gpu not recognized" or "pcie slot dead" or similar.... doesn't really matter much whether the graphics card (in the threads) is a different version from yours. The real problem is with the ASRock BIOS, so don't be hoodwinked into returning (RMA'ing) your graphics card, psu or any other pieces of your new build.

And HERE is a link to my thread on the subject here at Tom's Hardware forums.
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Anonymous
a c 117 U Graphics card
February 21, 2012 4:48:14 PM

spankmon said:
This seems to be a common problem among the ASRock Z68 motherboards. I had the same problem with my Extreme3 Gen3 board and HD6870 video card. You might want to check out the "official" ASRock forums at Tweaktown and look for the threads titled "gpu not recognized" or "pcie slot dead" or similar.... doesn't really matter much whether the graphics card (in the threads) is a different version from yours. The real problem is with the ASRock BIOS, so don't be hoodwinked into returning (RMA'ing) your graphics card, psu or any other pieces of your new build.

And HERE is a link to my thread on the subject here at Tom's Hardware forums.


thanks spankmon. i hadn't thought of the bios and i'll make a note to remember that because how many boards to get sold that need a bios update; too many!


so jekel since windows is not recognizing the card that would most likely be a connection problem with the graphics slot.
IF the bios update does not correct the problem (hopefully it will): it would be a good idea to still try your card in someone else's box or try a KNOWN functioning one in yours. i think that it would be a question your asked before getting an approved RMA for the board; which looks like the direction this is going unfortunately.
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a c 85 U Graphics card
February 21, 2012 5:15:47 PM

looking on asrock did you install the lucid virtu from cd also in bios intel virtualization is enable and primary graphic is set to pci-express first,for the usb question mark check setting in bios find this all in user manual and the last bios is 1.20
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