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Please help me fix my BSOD( blue screen of death)

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August 11, 2012 7:29:44 PM

Ive re-installed windows
Updated all the drivers
Reseated GPU, RAM.
Checked if everythings connected correctly on mobo
Checked temps they seem fine

Everytime it crashes it needs a force shutdown
Sometimes it freezes on blue screen sometimes it gets past it and shuts down automatically.
And sometimes it just freezes.

Here are the screens ive been able to get so far.





Help is much apreciated.
August 11, 2012 7:50:59 PM

Full system specs would be great!!!
August 11, 2012 7:54:39 PM

OS: Windows 7 Ultra 66-bit
Motherboard: GA-MA790XT- UD4P
Processor: AMD Phenom II X5 965 3.4ghz
Memory: 8192MB DDR3 1600mhz
Display: NVIDIA GeForce GTX 480 1.5gb ddr5
600 WATT CORSAIR POWER SUPPLY RATED BRONZE 80+
60GIG CORSAIR SSD DRIVE


Anything else just ask .. Thanks!!!
Related resources
August 11, 2012 7:59:55 PM

64-bit*
Wont let me edit.
August 11, 2012 8:08:50 PM

Have you run Memtest on your memory sticks individually yet? If not run for a full pass with a stick in the first slot.
http://www.memtest.org/
August 11, 2012 8:10:15 PM

Yep run memtest inidvidually everything came out ok ..
August 11, 2012 8:13:52 PM

Update the SSD firmware would be my fisrt suggestion. The latest firmware cured alot of crashes for me.
August 11, 2012 8:18:58 PM

Vikz4 said:
Yep run memtest inidvidually everything came out ok ..

Since you have already re-installed windows at least once, one more time won't hurt. Try one of these tactics:

1) Do a fresh install using the SSD instructions in this tutorial. It will help you avoid ptfalls.
http://www.overclock.net/t/1156654/seans-windows-7-inst...

2) You might try (temporarliy) not connecting the SSD and just install Windows to the HDD like a regular setup. Run that way for awhile to see if the situation is related to the SSD or its installation.
August 11, 2012 8:23:04 PM

i havent downloaded my motherboards SATA RAID/ AHCI/ SATA2 drivers or LAN drivers as ive already download the killer2100 drivers for my card, Could this be causing it ?
August 11, 2012 8:25:10 PM

Try installing Windows to a regular HDD to see if it will run. If it does run like that then you probably do need to update the firmware on your SSD. If not then you might have a bigger problem on your hands. A common reason for blue screens like that is bad RAM.
August 11, 2012 9:59:41 PM

the ssd firware update(s) are non-destructive so you may save yourself another round of installing windows.

Since you've already tested your ram then this is the next quick thing to try, imo.
http://forum.corsair.com/v3/forumdisplay.php?f=206
(not sure which ssd you have...)
August 11, 2012 10:17:05 PM

How do i check my ssd model, and where do i get the drivers for it many thanks
August 11, 2012 10:53:15 PM

Just crashed with installing OS only on the HDD.

Any other tips

Crashed again on a youtube 1080p vid a few secons into it
My screen is not HD if that matters, connected via VGA to DVI, wire
August 11, 2012 11:15:02 PM

The errors seem random.

Most likely your motherboard is toast (or the RAM). Try with only one RAM stick, then the other, if nothing changes than RMA the mobo.
August 11, 2012 11:18:50 PM

the seller is sending me the old gtx 460 which he was using in the computer originally.

he changed it to a 480 and sold it to me.

do you think the current GPU might be faulty?
August 12, 2012 12:45:18 AM

Im a veteran tech of 20 twenty years. Those errors are definitely what the others are saying its either the memory or motherboard. im leaning towards mobo. run each memory through memtest again but let it do at least 5 passes each stick. one pass sometimes does not find errors
August 12, 2012 12:59:18 PM

Right im going to run mem test on each ram again,
If they all come out ok again.

What do you suggest new motherboard?
August 12, 2012 1:02:17 PM

Has this anything to do with a ungenuine version of windows?
August 12, 2012 2:34:46 PM

Refunding the computer.
August 12, 2012 6:01:37 PM

Vikz4 said:
Has this anything to do with a ungenuine version of windows?

Windows is either copied/bottlegged or hasn't been activated for over 30 days past its installation.
August 12, 2012 8:40:41 PM

Vikz4 said:
Just crashed with installing OS only on the HDD.

Any other tips

Crashed again on a youtube 1080p vid a few secons into it
My screen is not HD if that matters, connected via VGA to DVI, wire



Was the SSD disconnected? If not then disconnect it and retry.
August 12, 2012 9:37:21 PM

right cant refund.

yes SSD was disconnected, i dont think its the SSD or HDD or RAM.

Do you think it has anything to do with a cheap powerlead, extention lead and monitor i found in my garage?
August 12, 2012 10:04:37 PM

The previous owner just told me that my rig with a 600 PSU needed 617 PSU with the 480 GTX, and hes sending me a less powerful GPU.

Do you think this was the problem?
August 13, 2012 1:30:29 AM

Nope
August 13, 2012 8:50:35 AM

Now what? Any ideas?
August 13, 2012 12:03:07 PM

I don't like two of the BSOD messages, since they are ones that REALLY shouldn't be comming up:

Quote:
Bug Check 0x1: APC_INDEX_MISMATCH

This indicates that there has been a mismatch in the APC state index.


Quote:
Bug Check 0x3B: SYSTEM_SERVICE_EXCEPTION

This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.


Quote:
Bug Check 0x3D: INTERRUPT_EXCEPTION_NOT_HANDLED

This bug check appears very infrequently.


The third one in particular is very worrying, since its very unlikely an exception isn't getting caught within the kernel. The first two both point to data corruption within the kernel OR really shoddy device drivers.

Given how the RAM checks out, you either have a VERY badly written driver for some piece of hardware, or a mobo/CPU problem.
August 13, 2012 12:08:39 PM

Thanks for your reply, i still need to run memtest on each ram stick, and i dont think its drivers as ive reinstalled windows many times and tried with and without drivers, if ram comes out ok do you suggest replacing the mobo and cpu?
August 13, 2012 12:22:34 PM

Does anything here look out of the ordinary?

Over here i dont understand Unganged mode:



And here "update New DAta to DMI!" looks suspicious.



And here are some temps and voltages.





August 13, 2012 12:32:00 PM

MY display software for my monitor wont install through windows update it says its failed everytime..... if that makes a difference to my BSOD?
August 13, 2012 2:17:41 PM

Just got this after the minidump finished for the first time on the BSOD


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 2057

Additional information about the problem:
BCCode: 1e
BCP1: 0000000000000000
BCP2: 0000000000000000
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\081312-12386-01.dmp
C:\Users\VikZ\AppData\Local\Temp\WER-15022-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0...

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
August 13, 2012 2:37:55 PM

MINIDUMP!



August 13, 2012 2:50:00 PM

even driver problems are handled pretty gracefully by windows these days. If the nvida drivers fail, it usually just results in a driver restart.

The randomness of the bsod messages make me think it is some ram some place in your system. If you can swap out the gfx card/use on board/borrow/buy a really cheap one for testing.

I assume you have reset the bios to eliminate any bad settings/overlocking/under volting ?

thats all I can think of given everything else you have tried.
August 13, 2012 2:52:03 PM

^^ Another crash within the Kernel.
August 13, 2012 2:54:06 PM

I havent rest the bios .. I dont know how to, im getting a new gfx card tmoz . a less powerfull one will try that.
August 13, 2012 2:59:04 PM

In fairness your voltages look ok from what I know about Phenom II systems. It would be worth a try for nothing.
Its as easy as hiting del when on the black post screens, and reloading the default settings.

id wager swapping gfx cards is gonna solve your problem tho.
Good luck.
August 13, 2012 3:00:06 PM

i have a killer 2100 network card in my system if that makes a difference
August 13, 2012 3:04:16 PM

Bigfoots Networks Killer Ethernet Controller*
August 13, 2012 3:08:06 PM

I doubt it.
But purely in the interests of trouble shooting , if you have on board lan on your motherboard you could remove that 'gaming' network card and use the onboard lan. Unless it is on board already.
August 13, 2012 5:38:28 PM

Its worth noting, the last crash occured within one of the system networking drivers, so the NIC could be at fault. I doubt it, but for debugging purposes, couldn't hurt to remove it (and its driver) from the system.
August 13, 2012 6:34:17 PM

Lookie what i found !

August 13, 2012 7:29:46 PM

Luckily, it's DDR3, which is rather cheap these days.

If it were 8GB of DDR2, that would be quite expensive to replace!
August 13, 2012 7:30:55 PM

So its defo a RAM issue?
Should i try individually and replace the corrupted one?
August 13, 2012 7:33:36 PM

I got 10 errors after a while..
August 13, 2012 7:36:32 PM

I would certainly think you found the problem. Bad memory. I notice it showed up in the first pass, if I see the pic correctly. I thought you said earlier that you had already run Memtest and found no errors?
August 13, 2012 7:39:43 PM

I did run memtest and found no errors, but only ran it once...
August 13, 2012 7:41:45 PM

Where do i put each ram stick to test individually 1st , 2nd, 3rd or 4th slot??
August 13, 2012 8:53:49 PM

For now, test using the 1st slot.

Its looking like the RAM is mostly stable, but has an occasional error, hence why it doesn't always pop up. Might just be some voltage instability or ocassionally stuck bit.

In either case, test using slot 1 for now. If more then one stick shows errors, you might have a mobo (bad DIMM slot) or PSU (unstable voltage regulation) problem.
August 13, 2012 9:30:55 PM

Found 126 errors when running it for longer ??
August 13, 2012 9:54:47 PM

I Knew running more than one pass would find something. Luckily that's the issue.
!