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FPS Issues on pre-built amazon IBuyPower

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May 2, 2012 9:07:28 AM

Hi. I just got a new pre-bulilt iBuyPower PC from Amazon.com. Unfortunately, after install DC Universe Online, SWTOR, and Batman: Arkham City, I'm getting a similar amount of fps stutters as in my older rig. I would really like this fixed. Here are my specs.

i7 2600k 3.4ghz
ATI Radeon HD 6850 CROSSFIRE
16GB DDR3 RAM

Here is my dxdiag as well.

System Information
------------------
Time of this report: 5/1/2012, 21:09:39
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120305-1505)
Language: English (Regional Setting: English)
System Manufacturer: To Be Filled By O.E.M.
System Model: To Be Filled By O.E.M.
BIOS: BIOS Date: 06/22/11 21:15:47 Ver: 04.06.04
Processor: Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz (8 CPUs), ~3.4GHz
Memory: 16384MB RAM
Available OS Memory: 16366MB RAM
Page File: 2737MB used, 29994MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Sound Tab 3: No problems found.
Sound Tab 4: No problems found.
Input Tab: No problems found.


Disk & DVD/CD-ROM Drives
------------------------
Drive: C:
Free Space: 1801.0 GB
Total Space: 1907.6 GB
File System: NTFS
Model: ST2000DM001-9YN164

Drive: D:
Model: ATAPI iHAS124 B

System Devices
--------------
Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 8 - 1C1E
Device ID: PCI\VEN_8086&DEV_1C1E&SUBSYS_1C1E1849&REV_B5\3&115 83659&1&E7
Driver: n/a

Name: High Definition Audio Controller
Device ID: PCI\VEN_1002&DEV_AA88&SUBSYS_AA881787&REV_00\4&2C1 681E9&0&0108
Driver: n/a

Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 7 - 1C1C
Device ID: PCI\VEN_8086&DEV_1C1C&SUBSYS_1C1C1849&REV_B5\3&115 83659&1&E6
Driver: n/a

Name: High Definition Audio Controller
Device ID: PCI\VEN_1002&DEV_AA88&SUBSYS_AA881787&REV_00\4&23D 9080B&0&01E0
Driver: n/a

Name: Intel(R) P67 Express Chipset Family LPC Interface Controller - 1C46
Device ID: PCI\VEN_8086&DEV_1C46&SUBSYS_1C461849&REV_05\3&115 83659&1&F8
Driver: n/a

Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 1 - 1C10
Device ID: PCI\VEN_8086&DEV_1C10&SUBSYS_1C101849&REV_B5\3&115 83659&1&E0
Driver: n/a

Name: AMD Radeon HD 6800 Series
Device ID: PCI\VEN_1002&DEV_6739&SUBSYS_23041787&REV_00\4&2C1 681E9&0&0008
Driver: n/a

Name: Intel(R) Management Engine Interface
Device ID: PCI\VEN_8086&DEV_1C3A&SUBSYS_1C3A1849&REV_04\3&115 83659&1&B0
Driver: n/a

Name: Intel(R) Desktop/Workstation/Server Express Chipset SATA AHCI Controller
Device ID: PCI\VEN_8086&DEV_1C02&SUBSYS_1C021849&REV_05\3&115 83659&1&FA
Driver: n/a

Name: AMD Radeon HD 6800 Series
Device ID: PCI\VEN_1002&DEV_6739&SUBSYS_23041787&REV_00\4&23D 9080B&0&00E0
Driver: n/a

Name: Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C2D
Device ID: PCI\VEN_8086&DEV_1C2D&SUBSYS_1C2D1849&REV_05\3&115 83659&1&D0
Driver: n/a

Name: 2nd generation Intel(R) Core(TM) processor family PCI Express Controller - 0101
Device ID: PCI\VEN_8086&DEV_0101&SUBSYS_01011849&REV_09\3&115 83659&1&08
Driver: n/a

Name: Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26
Device ID: PCI\VEN_8086&DEV_1C26&SUBSYS_1C261849&REV_05\3&115 83659&1&E8
Driver: n/a

Name: 2nd generation Intel(R) Core(TM) processor family DRAM Controller - 0100
Device ID: PCI\VEN_8086&DEV_0100&SUBSYS_01001849&REV_09\3&115 83659&1&00
Driver: n/a

Name: Intel(R) 6 Series/C200 Series Chipset Family SMBus Controller - 1C22
Device ID: PCI\VEN_8086&DEV_1C22&SUBSYS_1C221849&REV_05\3&115 83659&1&FB
Driver: n/a

Name: Universal Serial Bus (USB) Controller
Device ID: PCI\VEN_1B6F&DEV_7023&SUBSYS_70231849&REV_01\4&388 FE668&0&00E7
Driver: n/a

Name: High Definition Audio Controller
Device ID: PCI\VEN_8086&DEV_1C20&SUBSYS_08921849&REV_05\3&115 83659&1&D8
Driver: n/a

Name: Atheros AR8151 PCI-E Gigabit Ethernet Controller (NDIS 6.20)
Device ID: PCI\VEN_1969&DEV_1083&SUBSYS_10831849&REV_C0\4&305 8F7DF&0&00E6
Driver: n/a




Any help would be greatly appreciated. I really want to enjoy my games at the settings they should be able to run. Thanks.
May 2, 2012 9:20:16 AM

We don't need your DX Diag report. Save it for the game programmers, they are the only ones that want it.

Did your old PC have crossfire also?

What resolution are you running these games at?

What other software do you have installed?

How long have you owned this computer?

What motherboard and PSU do you have?

What do you mean by "FPS stutters?" do you mean you have bad FPS? What FPS are you getting?

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May 2, 2012 9:25:37 AM

That outfit always uses subpar even utter garbage PSUs. Might wanna start there.
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Related resources
May 2, 2012 9:37:35 AM

Proximon said:
We don't need your DX Diag report. Save it for the game programmers, they are the only ones that want it.

Did your old PC have crossfire also?

What resolution are you running these games at?

What other software do you have installed?

How long have you owned this computer?

What motherboard and PSU do you have?

What do you mean by "FPS stutters?" do you mean you have bad FPS? What FPS are you getting?


1. No, single GPU (ATI 5770 then moved to a GTX 560 Ti for 1 day but returned it becuase the performance was still bad in these games.

2. 1920x1080, but trying lower and lower to see if it changes the smoothness, it does not.

3. What do you mean "other software"?

4. Since April 30th, 2012

5. Motherboard - ASRock P67 Pro3 SE and PSU is Standard 800W

6. By stutters, I mean that my game starts out with a solid fps like 60, then as I move around, turn, enter different areas, pvp, etc, it drastically reduces and skips around anywhere between 30-60. That is with Vsync on. With it off, it will jump from 120- 75. Hopefully that makes the issue a bit more clear. I'll provide an example. In SWTOR, i'll leave a building and make a sharp left, and it'll go from 59.9 to 30 fps and stutter like hell. This happens a lot. Or in Batman: Arkham City, I'll leap off a ledge and the gliding will be brought down at least 10 fps as well creating stutters.

This is the exact PC I purchased if it helps to know.

http://www.amazon.com/gp/product/B006O5ZJHY/ref=oh_deta...
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May 2, 2012 9:40:36 AM

I'd also like to add that I've been playing these games on max settings perfectly fine;

-Left 4 Dead 2
-Sniper Elite V2 (Demo)
-War Inc Battlezone (CrossfireX turned off though due to flickering/flashing)

So it's not all games, the only ones with issues so far are;

Batman: Arkham City
SWTOR
DC Universe Online

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May 2, 2012 10:13:39 AM

Well, the cheap ibuypower PSUs are a problem, but they should not make your games perform badly.

30 FPS is not stuttering. It's not even noticeable to most people, looks just like 60 FPS. Your FPS is not the issue.

You have a brand new system there, and you have tossed a bunch of software onto it in a small amount of time. It hasn't even finished drive indexing. Observe how active your HDD activity light is, even at idle.

Just the fact that lowering resolution does not resolve your issue is indication enough that you have either a bottleneck with storage or the CPU.

1. Let windows indexing finish and see if things get better.

2. Benchmark your HDD using ATTO or HDTune.

3. Examine your CPU temps using Real Temp. Leave it running while doing stuff to make sure the CPU is not overheating when loaded.

4. Eliminate all the junk software. Turn off anti-virus and exit anything else not absolutely needed. Then test.
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May 2, 2012 10:39:33 AM

They're selling a crossfire rig with a 16x/4x motherboard... That's probably not your source of problems but still, damn. This is why you don't buy prebuilts.
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May 2, 2012 10:45:20 AM

Isn't this microstuttering caused by crossfire?
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May 2, 2012 5:00:43 PM

Proximon said:
Well, the cheap ibuypower PSUs are a problem, but they should not make your games perform badly.

30 FPS is not stuttering. It's not even noticeable to most people, looks just like 60 FPS. Your FPS is not the issue.

You have a brand new system there, and you have tossed a bunch of software onto it in a small amount of time. It hasn't even finished drive indexing. Observe how active your HDD activity light is, even at idle.

Just the fact that lowering resolution does not resolve your issue is indication enough that you have either a bottleneck with storage or the CPU.

1. Let windows indexing finish and see if things get better.

2. Benchmark your HDD using ATTO or HDTune.

3. Examine your CPU temps using Real Temp. Leave it running while doing stuff to make sure the CPU is not overheating when loaded.

4. Eliminate all the junk software. Turn off anti-virus and exit anything else not absolutely needed. Then test.


I'm kind of a computer novice, so I don't really know what the first 2 things are or how to do it, but I guess I can monitor the temps. But like I said, I just got this PC so I have the warranty and refund policy etc. Should I just return it and come back to the site and ask you guys about a custom built iBuyPower instead? Because honestly, I just want to play my damn games and it doesn't seem like this PC will be able to do it.
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May 2, 2012 6:55:07 PM

Just had a chat with my dad and he told me it would be worth it for a few extra bucks to get a refund and get a custom PC from iBuyPower. Would this suffice for SWTOR,Max Payne 3, Diablo III, DC Universe Online, Batman: Arkham City, etc.?

1 x Case ( NZXT Phantom 410 Gaming Case - White )
0 x Case Lighting ( None )
0 x iBUYPOWER Labs - Noise Reduction ( None )
0 x iBUYPOWER Labs - Internal Expansion ( None )
1 x Processor ( AMD FX-8150 CPU (8x 3.60GHz/8MB L2 Cache) )
1 x Processor Cooling ( Liquid CPU Cooling System [AMD] - Standard 120mm Fan )
1 x Memory ( 16 GB [4 GB X4] DDR3-1600 Memory Module - Corsair or Major Brand )
1 x Video Card ( NVIDIA GeForce GTX 570 - 1.2GB - FREE Upgrade to GTX 570 EVGA Classified - Single Card )
1 x Video Card Brand ( Major Brand Powered by AMD or NVIDIA )
1 x Motherboard ( Gigabyte GA-970A-D3 -- AMD 970 )
1 x Motherboard USB / SATA Interface ( Motherboard default USB / SATA Interface )
1 x Power Supply ( 750 Watt - Corsair CMPSU-750TXV2 - Free Upgrade to 850 Watt Corsair CMPSU-850TXV2 ($20 Savings) )
1 x Primary Hard Drive ( 1 TB HARD DRIVE -- 32M Cache, 7200 RPM, 6.0Gb/s - Single Drive )
0 x Data Hard Drive ( None )
1 x Optical Drive ( [12X Blu-Ray] LG BLU-RAY Reader, DVD±R/±RW Burner Combo Drive - Black )
0 x 2nd Optical Drive ( None )
1 x Flash Media Reader / Writer ( 12-In-1 Internal Flash Media Card Reader/Writer - Black )
0 x Meter Display ( None )
0 x USB Expansion ( None )
1 x Sound Card ( 3D Premium Surround Sound Onboard )
1 x Network Card ( Onboard LAN Network (Gb or 10/100) )
1 x Operating System ( Microsoft Windows 7 Home Premium + Office Starter 2010 (Includes basic versions of Word and Excel) - 64-Bit )
1 x Keyboard ( iBUYPOWER USB Keyboard )
1 x Mouse ( iBUYPOWER Internet Mouse )
0 x Monitor ( None )
0 x 2nd Monitor ( None )
1 x Speaker System ( iBUYPOWER 2.1 Channel Stereo Super Bass Subwoofer Speaker System )
0 x Video Camera ( None )
1 x Advanced Build Options ( iBUYPOWER Specialized Advanced Packaging System - Protect your investment during transportation! )
1 x Advanced Build Options ( Professional wiring for all cables inside the system tower - Achieve exceptional airflow in your chassis )
1 x Advanced Build Options ( Professional wiring for all cables inside the system tower - Basic Pro Wiring )
0 x Case Engraving Service ( None )
1 x Warranty ( 3 Year Standard Warranty Service )
1 x Rush Service ( Rush Service Fee (not shipping fee) - [RUSH !!!], Ship Out in Next Business Day )
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May 2, 2012 7:01:08 PM

Just build your own.
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May 2, 2012 7:05:01 PM

FinneousPJ said:
Just build your own.


I just put a custom build in a post. I need reassurance from professionals first haha.
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May 2, 2012 7:29:47 PM

yea if you are up for it just build one yourself. even if it is custom you do not have 100% control on what parts they use. return that rig
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May 2, 2012 7:38:55 PM

captaincharisma said:
yea if you are up for it just build one yourself. even if it is custom you do not have 100% control on what parts they use. return that rig

Yeah I'll probably just do that once I get the refund. Are there any tweaks I should make to the build I posted are is it set for years?
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May 2, 2012 7:51:46 PM

i would stay away from asrock. they are more like a value brand soIMO they will not be good for a future proof rig. ASUS is one of the best to go for a mobo but gigabyte seems to be a good brand too if you can get a 700-800W PSU in case you want to get a new GPU or go for a crossfire/SLI setup down the road. as for a GPU i think you can get a good deal on a 7770. the CPU is a good choice but 16GB of ram may be overkill even for games down the road buti think i would still go for that amount

these are just some suggestions without seeing what your budget would be
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May 2, 2012 7:59:09 PM

if you plan on gaming do not get that 8150, you will regret it. Stick with Intel. If you live near a microcenter you can save a lot of money on intel cpu and mobo combos.
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May 2, 2012 8:08:59 PM

yea that is AMD's new bulldozer CPU and it doesn't get good performance on windows 7. they say the performance will pick up when using windows 8 when it get released but it is not worth it. stick with that i7 2600K
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May 2, 2012 8:26:58 PM

Thanks for all your replies everyone! I don't mean to be more of a bother, but I'm having trouble deciding on a final build. I don't want to make any more mistakes so I would really like to let a pro take over. My budget is anything below $1650.00 AFTER SHIPPING. I just want it to max SWTOR, Max Payne 3, Diablo III, Batman: Arkham City, Far Cry 3, Borderlands 2, etc. Just all the games coming out this year and next. I really hope that is achievable. Thanks again for anyone who shows me a build.
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May 2, 2012 8:42:53 PM

Given the poor hardware in the first computer, I'm not against getting a better one... but you can't use money as a substitute for knowledge.
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May 3, 2012 12:15:13 AM

Proximon said:
Given the poor hardware in the first computer, I'm not against getting a better one... but you can't use money as a substitute for knowledge.

I realize that. But I don't know enough yet to decide on such a big purchase by myself. I've made the mistake once already and wasted 1000 bucks so I'd like some help on this purchase then the knowledge can come after.
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May 3, 2012 8:43:51 AM

Could I get a final opinion on an Ibuypower build that doesn't exceed 1650 after shipping and can run the previously mentioned games?
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May 3, 2012 9:52:14 AM

The build you listed is a poor value, as already mentioned.

Here's the way to do it. I have omitted the items you are NOT getting, this is everything.

Intel Z77 Core i5/i7 Configurator
1 x Case ( CoolerMaster HAF 932 Advanced Full Tower Gaming Case - Black )

1 x Processor ( Intel® Core™ i5-3570K Processor (4x 3.40GHz/6MB L3 Cache) - Intel Core i5-3570K )

1 x Processor Cooling ( Certified CPU Fan and Heatsink )
1 x Memory ( 8 GB [2 GB X4] DDR3-1600 Memory Module - Corsair or Major Brand )
1 x Video Card ( AMD Radeon HD 7870 - 2GB - Single Card )
1 x Video Card Brand ( Major Brand Powered by AMD or NVIDIA )
1 x Motherboard ( ASRock Z77 Extreme4 -- 2x PCI-E 3.0 x16, 4x USB 3.0 )

1 x Power Supply ( 650 Watt - Corsair CMPSU-650TXV2 - Free Upgrade to 750 Watt Corsair CMPSU-750TXV2 ($20 Savings) )
1 x Primary Hard Drive ( 120 GB Intel 520 SSD - Single Drive )
1 x Data Hard Drive ( 1 TB HARD DRIVE -- 32M Cache, 7200 RPM, 6.0Gb/s - Single Drive )
1 x Optical Drive ( 24X Dual Format/Double Layer DVD±R/±RW + CD-R/RW Drive - Black )

1 x Sound Card ( 3D Premium Surround Sound Onboard )
1 x Network Card ( Onboard LAN Network (Gb or 10/100) )
1 x Operating System ( Microsoft Windows 7 Home Premium + Office Starter 2010 (Includes basic versions of Word and Excel) - 64-Bit )
1 x Keyboard ( iBUYPOWER USB Keyboard )
1 x Mouse ( iBUYPOWER Internet Mouse )

1 x Warranty ( 3 Year Standard Warranty Service )
1 x Rush Service ( Rush Service Fee (not shipping fee) - No Rush Service, Estimate Ship Out in 5~10 Business Days )
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!