has any one else run into stupid issues with XFX products? is it just radeons or geforce as well?
i bought a 5870 brand new 5 days after launch from newegg. it was a XFX card with the nice rear placed fan to blow out of the case. 1 year later the fan fails and the GPU sustains damage. i ship it off and get a new card back, the RMA process took about a week witch wasnt that bad but the card they sent back was a lower end board. no voltage control, no real over clocking ability, no back plate, and a heat sink with the fan in the middle of the card so half the cards heat is blown back into my case...
fast forward 1 year nearly to the day and this fan fails again on the replacement card. 2 and a half weeks after starting the RMA process my card comes back (this was today). i plug it in and load up eve, maybe 2 min into playing the screens starts to flash, show vertical white lines and locks up. i shut the system down and pull the card to find that all 4 of the heat sink retainer screws are stripped, someone reamed on them so much there is no head left. one screw is cross threaded something fierce and has no retention into the heat sink block. the front Bessel of the heat sink can easily lift off the card by sheer gravity and the heat block pulls away from teh GPU about 1/8" of an inch...
never again will i touch this company or recommend it or build with it. i use to love sapphire but they stopped there warranty program many years ago and i quit buying them. do they have a warranty program again?
i have sapphire cards from 2002 that are still going strong. so far my xfx fan has failed every year nearly on the dot. back in the day when ATI did there own warrenty i loved it, then i had a X800 die on me just after ATI droped there warenty program and sapphire didnt have any warenty program at that time as they relied on ATI.
The following Graphics Cards are eligible for an extension of the standard two-year limited hardware warranty:
1. XFX Radeon HD 7000 Series Dual Fan (Double Dissipation Edition) Graphics Cards with Ghost Technology; a floating cover design that maximizes airflow by creating exceptional venting throughout the card.
2. XFX Radeon HD 7000 Series Graphics Cards with 10-digit model numbers ending in “R” (example: “FX-797A-TDFR”)
3. XFX Radeon HD 6000, HD 5000, and HD 4000 Series Graphics Cards
4. XFX GeForce GT 520, GT 430, 200, 9000, 8000, 7000, 6000 Series Graphics Cards purchased after April 17, 2007.
If you register any of the specified products noted above online at http://www.xfxforce.com/ within 30 days of purchase, your limited warranty will be EXTENDED for the duration of your life. Registration within 30 days of the date of purchase is a condition precedent to receiving the lifetime warranty.***
The limited hardware warranty on all XFX-branded products begins on the date of the packing slip, invoice, or receipt. A copy of the dated original invoice/receipt must be submitted to verify warranty repair or replacement. In circumstances where the transaction record is not available or reasonably verifiable (based on date of manufacture), the warranty period shall begin on the date of manufacture of the product http://xfxforce.com/en-us/Help/Support/WarrantyInformat...
the Warranty isnt the issue. they still fix the card and its still under Warranty. the yearly fan failures and incompetent techs who lied and said my card was repaired and passed all diags are the issue.
For performance all the card has fail rate.. for the warranty ...some have three year ....some have lifetime.... when I say bad is the warranty process.... and you don't know what they replace to you ....from manufacturer... they have a RMA pool... if someone sent the RMA card to them and they didn't find the problem... like the card is not die right away ...or something the card is not stable on some situation.... if they test and still pass...they just put it in the pool...and sent to other one require RMA for the same model.....
For online store .... mostly you need to deal with manufacturer directly.... but for reseller if any problem on ASUS and Sapphire we can still deal with local distirbutor..and get replacement...instead of go thur manufacturer..
10 years ago if you but anything wrong for sure the first year is go back to where you buy ...instead of the manufacturer.....but the model is change now..
I don't know if they place it in an RMA pool or not. Have you actually checked the SN of a returned board to see if it is different from your original? I sent a new video card back to the e-vendor within 10 days of purchase and was told it's SN didn't match what I had bought. I had sent the wrong card back and solved the situation later. I would think the mfgr would check to see if your card was under warranty and would tell you if it was a repair or replacement and how do you know it's not a new card replacement?
sapphire pulls crap also. i sent them a 5770. 6 months of use and it stopped posting. i printed out a sticker for the postage address. they sent me an email 5 weeks later telling me its there policy to turn away packages that are hard to read.
Never had a problem with XFX, that's what I mainly go with for the OC versions of the new releases... hell, my 4870s won't friggin die so I can replace. I've had nearly every generation on either side of the fence (AMD/nVidia) and XFX has been my brand of choice.
You're unlucky or you're having issues on another level (over the course of your 3 cards, was it all on same mobo/PSU?)
I have 2 XFX cards(5770 for media center and a 5870 for my main system).
The 5770 fan was very loud(or more to the point vibration prone at different speeds) so I contacted XFX. I told then i wanted a new heatsink because some of the newer 5770's did not idle at 157 due to instability or something.
Less then a week later, new heatsink fan unit at my door(even had pre applied thermal paste).
I have seen a similar problem (fan failing) in Galaxy GeForce 9800. It had a 3 year warranty, it gave problem every year. Now the fan has failed. Now the fan is repaired but it do not give suffiecient cooling & the GPU heats a lot.
I will never buy from XFX or Sapphire again because of their lack of advanced RMAs, and having to pay for shipping. I hate working with ASUS tech support, but they do have advanced RMAs and pay both ways for shipping.