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PC doesn't power off after Windows shutdown, new build

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August 28, 2012 2:11:41 PM

Hey guys, wasn't sure where to post this thread, so feel free to move it to the right place :) .

I recently finished building my first computer, and overall it's great. However, I'm having problems with shutting down the computer. Windows shuts down normally, but the computer stays on. I've gotten a new power supply which didn't change anything. Also, I cannot enable hibernation, and I can't wake the PC when it goes into sleep mode. Right now, the only way to turn it off is by holding down the power button on the case.

A couple days ago, I discovered a hidden tool in Windows 7 for analyzing power. I ran that tool, "powercfg -energy". There are 7 errors, 13 warnings, and 14 informational. It says that it's unable to suspend the usb hubs. I've attached the file for more information.

This is a problem that I've never had before, and I don't know where else to go for help.

Thanks guys for anything, I really appreciate it :) ! Let me know if you need anymore information.

Power Efficiency Diagnostics Report

Scan Time
2012-08-28T13:23:34Z
Scan Duration
60 seconds
System Manufacturer
System manufacturer
System Product Name
System Product Name
BIOS Date
05/10/2012
BIOS Version
3806
OS Build
7601
Platform Role
PlatformRoleDesktop
Plugged In
true
Process Count
59
Thread Count
854
Report GUID
{d4106d84-8077-4145-a58e-30351f2c79f5}


Analysis Results

Errors

Power Policy:Sleep timeout is disabled (Plugged In)
The computer is not configured to automatically sleep after a period of inactivity.
USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
Device Name
USB Root Hub
Host Controller ID
PCI\VEN_8086&DEV_1C26
Host Controller Location
PCI bus 0, device 29, function 0
Device ID
USB\VID_8086&PID_1C26
Port Path
USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
Device Name
Generic USB Hub
Host Controller ID
PCI\VEN_8086&DEV_1C26
Host Controller Location
PCI bus 0, device 29, function 0
Device ID
USB\VID_8087&PID_0024
Port Path
1
USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
Device Name
USB Composite Device
Host Controller ID
PCI\VEN_8086&DEV_1C26
Host Controller Location
PCI bus 0, device 29, function 0
Device ID
USB\VID_045E&PID_00DD
Port Path
1,2
USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
Device Name
Microsoft Hardware USB Wireless Mouse
Host Controller ID
PCI\VEN_8086&DEV_1C26
Host Controller Location
PCI bus 0, device 29, function 0
Device ID
USB\VID_045E&PID_00E1
Port Path
1,1
CPU Utilization:p rocessor utilization is high
The average processor utilization during the trace was high. The system will consume less power when the average processor utilization is very low. Review processor utilization for individual processes to determine which applications and services contribute the most to total processor utilization.
Average Utilization (%)
9.73
Platform Power Management Capabilities:p CI Express Active-State Power Management (ASPM) Disabled
PCI Express Active-State Power Management (ASPM) has been disabled due to a known incompatibility with the hardware in this computer.
Warnings

Power Policy:802.11 Radio Power Policy is Maximum Performance (Plugged In)
The current power policy for 802.11-compatible wireless network adapters is not configured to use low-power modes.
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name
psia.exe
PID
1928
Average Utilization (%)
1.46
Module
Average Module Utilization (%)
\SystemRoot\system32\ntoskrnl.exe
0.72
\SystemRoot\System32\Drivers\Ntfs.sys
0.28
\SystemRoot\system32\drivers\fltmgr.sys
0.13
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name
chrome.exe
PID
2432
Average Utilization (%)
1.32
Module
Average Module Utilization (%)
\Users\Chris\AppData\Local\Google\Chrome\Application\21.0.1180.83\chrome.dll
0.68
\SystemRoot\system32\ntoskrnl.exe
0.25
\SystemRoot\System32\win32k.sys
0.10
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name
svchost.exe
PID
644
Average Utilization (%)
0.85
Module
Average Module Utilization (%)
\SystemRoot\system32\ntoskrnl.exe
0.33
\Device\HarddiskVolume2\Windows\System32\esent.dll
0.16
\Device\HarddiskVolume2\Windows\System32\msvcrt.dll
0.12
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name
MsMpEng.exe
PID
1008
Average Utilization (%)
0.69
Module
Average Module Utilization (%)
\Device\HarddiskVolume2\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\{836C3DD7-CF87-4512-8AB1-006C9C909D17}\mpengine.dll
0.45
\SystemRoot\system32\ntoskrnl.exe
0.11
0.04
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name
chrome.exe
PID
3936
Average Utilization (%)
0.67
Module
Average Module Utilization (%)
\Users\Chris\AppData\Local\Google\Chrome\Application\21.0.1180.83\chrome.dll
0.55
\SystemRoot\system32\ntoskrnl.exe
0.03
0.02
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name
chrome.exe
PID
4288
Average Utilization (%)
0.49
Module
Average Module Utilization (%)
\Users\Chris\AppData\Local\Google\Chrome\Application\21.0.1180.83\chrome.dll
0.39
\SystemRoot\system32\ntoskrnl.exe
0.03
\SystemRoot\System32\win32k.sys
0.02
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name
TrustedInstaller.exe
PID
3376
Average Utilization (%)
0.46
Module
Average Module Utilization (%)
\Windows\winsxs\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f\CbsCore.dll
0.28
\SystemRoot\system32\ntoskrnl.exe
0.08
\SystemRoot\System32\ntdll.dll
0.03
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name
svchost.exe
PID
588
Average Utilization (%)
0.46
Module
Average Module Utilization (%)
\Device\HarddiskVolume2\Windows\System32\sysmain.dll
0.27
\SystemRoot\system32\ntoskrnl.exe
0.15
\Device\HarddiskVolume2\Windows\System32\msvcrt.dll
0.01
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name
System
PID
4
Average Utilization (%)
0.39
Module
Average Module Utilization (%)
\SystemRoot\system32\ntoskrnl.exe
0.23
\SystemRoot\system32\DRIVERS\iaStor.sys
0.06
\SystemRoot\System32\drivers\rdyboost.sys
0.03
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name
dwm.exe
PID
2720
Average Utilization (%)
0.37
Module
Average Module Utilization (%)
\Device\HarddiskVolume2\Windows\System32\dwmcore.dll
0.14
\Device\HarddiskVolume2\Windows\System32\nvwgf2umx.dll
0.11
\SystemRoot\system32\ntoskrnl.exe
0.02
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name
chrome.exe
PID
3224
Average Utilization (%)
0.31
Module
Average Module Utilization (%)
\Users\Chris\AppData\Local\Google\Chrome\Application\21.0.1180.83\chrome.dll
0.23
0.05
\SystemRoot\system32\ntoskrnl.exe
0.01
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name
chrome.exe
PID
3956
Average Utilization (%)
0.25
Module
Average Module Utilization (%)
\Users\Chris\AppData\Local\Google\Chrome\Application\21.0.1180.83\chrome.dll
0.21
\SystemRoot\system32\ntoskrnl.exe
0.01
\SystemRoot\System32\win32k.sys
0.00
Information

Platform Timer Resolution:p latform Timer Resolution
The default platform timer resolution is 15.6ms (15625000ns) and should be used whenever the system is idle. If the timer resolution is increased, processor power management technologies may not be effective. The timer resolution may be increased due to multimedia playback or graphical animations.
Current Timer Resolution (100ns units)
156000
Power Policy:Active Power Plan
The current power plan in use
Plan Name
OEM Balanced
Plan GUID
{381b4222-f694-41f0-9685-ff5bb260df2e}
Power Policy:p ower Plan Personality (Plugged In)
The personality of the current power plan when the system is plugged in.
Personality
Balanced
Power Policy:Video quality (Plugged In)
Enables Windows Media Player to optimize for quality or power savings when playing video.
Quality Mode
Optimize for Video Quality
System Availability Requests:Analysis Success
Analysis was successful. No energy efficiency problems were found. No information was returned.
Battery:Analysis Success
Analysis was successful. No energy efficiency problems were found. No information was returned.
Platform Power Management Capabilities:Supported Sleep States
Sleep states allow the computer to enter low-power modes after a period of inactivity. The S3 sleep state is the default sleep state for Windows platforms. The S3 sleep state consumes only enough power to preserve memory contents and allow the computer to resume working quickly. Very few platforms support the S1 or S2 Sleep states.
S1 Sleep Supported
true
S2 Sleep Supported
false
S3 Sleep Supported
true
S4 Sleep Supported
true
Platform Power Management Capabilities:p rocessor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group
0
Index
0
Idle (C) State Count
3
Performance (P) State Count
16
Throttle (T) State Count
0
Platform Power Management Capabilities:p rocessor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group
0
Index
1
Idle (C) State Count
3
Performance (P) State Count
16
Throttle (T) State Count
0
Platform Power Management Capabilities:p rocessor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group
0
Index
2
Idle (C) State Count
3
Performance (P) State Count
16
Throttle (T) State Count
0
Platform Power Management Capabilities:p rocessor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group
0
Index
3
Idle (C) State Count
3
Performance (P) State Count
16
Throttle (T) State Count
0
a b ) Power supply
August 28, 2012 7:51:42 PM

Just to be sure, you installed all of the most up to date drivers for your mobo and other devices (GPU, sound card, etc) (preferably) from the manufacturer's web site, or from the included CD? What (if anything) do you have plugged in to your USB ports?
m
0
l
August 28, 2012 8:15:38 PM

Thanks for the reply.

I got the most recent driver updates from the ASUS and Nvidia websites. The only things plugged into USB ports are my keyboard and mouse, both Microsoft products, with the latest software installed via Windows Update.
m
0
l
August 31, 2012 8:26:45 PM

I have tried a number of different things and I still have the same problem.

I've sent ASUS an e-mail, and I will post back if I make any progress.
m
0
l
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