Computer freezes up randomly

ok so i have a sony viaos and every time i lay my hands down around the touch pad or type to hard or even moving it too much it freezes. talk to the rep said to restore but i don't think its the issue. i reseated the hdd but still does the same any ideas?
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More about computer freezes randomly
  1. How old is it?
  2. i've had this computer for about 3 years its a vgn-nw series
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