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My new build is crashing!... Help!

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May 14, 2012 11:44:28 AM

Hey guys! I recently bought a new PC, except for the graphics card that i bought in November.
I'm a bit worried because this is my third day using it and it already crashed 2 times.
The crash consists on a very high pitched sound, the mouse stops working, and the system just stops responding. It happened yesterday while playing Skyrim, and it happened today while loading 3ds Max 2012.

I installed almost all windows updates, AVG free antivirus and an application that came with the motherboard called EasyTune 6. I'm aware that this application is used for overclocking, but at the moment it isn't overclocking i think. Do you think i should uninstall this?

Here are my specs:

CPU Intel 1155 i5 2500k (3,30GHZ)
Corsair PC3-12800 1600MHZ 16GB DDR3
Gigabyte Z77-D3H
Seagate momentus XT 750GB (where I installed windows)
Asus HD6970 2GB

What do you guys think it may be?

[EDIT] So, the weirdest thing just happened (I don't know if it's related but may be relevant). I turned on the PC, but the power kept going down and up again, without doing that first beep sound or showing any kind of image... It only started after powering up and down for like 10 times.

More about : build crashing

May 14, 2012 3:41:56 PM

check that your ram on the mb qal list. if it it toss up the spec of your ps. there are good one and one that your want to stay away from. also download cpu-z and gpu-z and hardware mon and look at your temps. the cpu at idle should be 30-50c depending on the temp and cooling of your case. most case and fans them in the 30-40 range. a lot of new builders and those sucky plastic intel heat sinks sometime they dont get the pins locked all the way down on the cpu. one way to test if it the hardware is run prime 95 and watch the temps and ps voltage if there an issue prime95 will force the ps to lock up.
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May 14, 2012 5:08:12 PM

That fact that you didn't list the most important component of your computer, the power supply, scares me into thinking that's probably the issue.

May 14, 2012 5:44:19 PM

it's a 700w modular power supply, i doubt it's the issue, because before the upgrade everything was working fine (before the upgrade I already had the power supply and the graphics card)
May 14, 2012 5:46:43 PM

Also, check temps either in BIOS or with a program like speedfan. May be overheating.
May 14, 2012 6:29:46 PM

"700w modular psu", that tells us nothing.

What's the make and model?

A generic 700w psu may only put out 400w. Your components would need more than that to run properly.

Yes uninstall Easy Tune, if you overclock, you'll be overclocking through the bios, not some software utiliity.
May 14, 2012 8:19:24 PM

zdbc13 said:
Also, check temps either in BIOS or with a program like speedfan. May be overheating.



I just checked, it's between 49º-52º... Is that ok?
May 14, 2012 9:12:55 PM

What's 49-52, cpu or gpu?? Idle or 100% load?


Your not giving us enough information.

May 15, 2012 12:25:15 AM

geekapproved said:
What's 49-52, cpu or gpu?? Idle or 100% load?


Your not giving us enough information.


I'm sorry, I'm kind of new at this :sweat: 
So i just ran Speedfan and the results are the following:
idle: GPU 35º - 39º; CPU (I assume CPU is core 0, core 1, core 2 and core 3) around 30º - 40º (all cores)

100% load (rendering a 3ds Max scene):
GPU is the same, around 38º, and CPU goes up to 75º, 83º

is it overheating?
May 15, 2012 12:31:03 AM

So, the weirdest thing just happened (I don't know if it's related but may be relevant). I turned on the PC, but the power kept going down and up again, without doing that first beep sound or showing any kind of image... It only started after powering up and down for like 10 times.
May 15, 2012 8:21:20 AM

might be a little high even for a stock cooler.

you need to run the memtest86 program from CD.


one beep and cycles... could be bad ram.
May 15, 2012 11:21:47 AM

jerreddredd said:
might be a little high even for a stock cooler.

you need to run the memtest86 program from CD.


one beep and cycles... could be bad ram.



So I just ran memtest and here are the results:

http://i.imgur.com/WfmYZ.jpg

I think everything's alright, no?
May 15, 2012 11:44:42 AM

I just went back thru your post and noticed the "High Pitched Sound" before it froze. does it do this every time it freezes?
May 15, 2012 1:21:43 PM

jerreddredd said:
I just went back thru your post and noticed the "High Pitched Sound" before it froze. does it do this every time it freezes?


It's not before, it's during the freeze, and it keeps going until I hit the reset button. It comes from the speakers, and yes, it does every time it freezes (or it's just a coincidence, i'm not sure...)
May 15, 2012 1:29:41 PM

Do you guys think it could be the PSU? I searched and found no good reviews about this model, and it's dated from 2007 (although I bought it 5 months ago and it was working fine...)
May 15, 2012 2:54:58 PM

grimreaperpt said:
Do you guys think it could be the PSU? I searched and found no good reviews about this model, and it's dated from 2007 (although I bought it 5 months ago and it was working fine...)


I think the PSU would be a likely suspect could be other things, but the high pitch whine is pointing at the PSU or the MB
May 15, 2012 7:27:53 PM

I already told him I suspected psu. It's a generic 700, probably really a 450 and probably seriously stressed by that hardware.

Keep a fire extinguisher handy.
May 15, 2012 8:11:58 PM

geekapproved said:
I already told him I suspected psu. It's a generic 700, probably really a 450 and probably seriously stressed by that hardware.

Keep a fire extinguisher handy.


yes the PSU was a prime suspect, but you must rule out other things first. A PSU is a pain to switch out if it is all wire tied in and you need to have one laying around or have to buy one. Switching out PSU, MB should be done after all else is rule out. Ram and GPUs are easy to swap out or test. as is heat testing the CPU (i still think it is a little high)

Just because it a a no name PSU doesn't automatically make it bad.

the high pitch sound is usually capacitor that is about to blow. which is either a PSU one or a MB one.


May 15, 2012 8:24:20 PM

thank you guys, I'm going to try a new PSU and wait for the results. I'll keep you posted
May 15, 2012 8:26:52 PM

By the way, what PSU brand or model would you guys recommend for this build?
May 15, 2012 10:13:09 PM

There's no doubt his cpu is overheating. I mean anything over 65c is overheating to me, and I would address it immediately.

I have even heard some people say their cpu made high pitch sounds. Maybe it's screaming in pain from a sunburn?

The fact of the matter is, the psu is the most important component in your system, and having a generic psu regulating a system like that is a shame. i wouldn't even trust it's current protections.
May 15, 2012 10:16:41 PM

geekapproved said:
There's no doubt his cpu is overheating. I mean anything over 65c is overheating to me, and I would address it immediately.

I have even heard some people say their cpu made high pitch sounds. Maybe it's screaming in pain from a sunburn?

The fact of the matter is, the psu is the most important component in your system, and having a generic psu regulating a system like that is a shame. i wouldn't even trust it's current protections.


Like I said before, the high pitch sound only comes from the speakers, if I turn them off there is no such sound.
Anyways, do you think the psu may be causing overheating?
May 16, 2012 2:16:47 PM

I missed the part about it coming from your speakers....I think the others did to.
May 16, 2012 2:35:47 PM

grimreaperpt said:
By the way, what PSU brand or model would you guys recommend for this build?



Corsair, Antec, Silverstone, Seasonic, XFX (Core series) a 500-600 watt one would be fine for your build. cost should be around $60-70.
May 24, 2012 11:44:21 AM

Hey guys, just to give you an update.
So, I bought a new PSU, a Corsair TX750 V2. I also left the whole system in the store for 3 days so they would run tests, and they said everything was just fine and that there were no crashes. The problem is that I still have the exact same crashing problem. I replaced the PSU power cable, I tried to plug on different wall sockets, but I'm still having crashes... Do you guys think it may be the motherboard, or maybe I'm overloading the power usage on the same zone?...
May 25, 2012 2:42:16 AM

if your still running with the stock cooler then it under sized. one test to see if it the cpu is prime95 or intel burn in. it stress the cpu cores to 100 percent. if it does not lock try a gpu burn in program. if it not the gpu will have to see if the mb chipset is over heating, (try taking the side of the case off after running some test if it locks up and see if more airflow stops the lock up.
May 25, 2012 5:25:12 AM

you might want to ask them exactly how the tested it for 3 days. leaving it on it the corner is not a test :o 
!