Hello, My hard drive failed and I checked everything. I tried to switch the sata port the sata drive was hooked up to on my motherboard and tried switching the sata power cable. It worked a few days ago. I could boot into windows and do everything, then It went to a screen that said windows startup repair or start windows regularly. I tried the startup repair but when it said it was succsesful it went to the same screen again. I tried to start up normaly, didn't work. Then tried system restore(not back up and restore). didn't work. Should I RMA to Hitachi or New Egg? And my hard drive is not being recognized at all by my bios not. Purchased on 5/6/12
I haven't RMA'd too many new items; but I would expect newegg to have much better customer service and response times than the manufacturer, simply because they deal with a lot more customers, and are much more reliant on making sure you stay happy enough to use them for future purchases.
The HDD mfg has a much smaller stake, you're already mad at them for the DOA anyway, they should still support you but it would probably be less smooth.
It falls under neweggs standard return policy (I assumed you have a DeskStar hdd, but most/all HDDs likely fall under this policy):
Standard Return Policy
Return for refund within: 30 days
Return for replacement within: 30 days
Restocking Fee: Yes
This is our Standard Return Policy. Items covered by this policy (those products for which Newegg states "This item may be returned for a replacement or refund within 30 days only") must be returned to Newegg within 30 days of the invoice date for this policy to apply. “Return” constitutes receipt of the product by Newegg, and not the mere issuance of an RMA.
You can return for a replacement, but you should file for your RMA today, and get it shipped early next week. If they don't receive it by June 5th, then they may reject the shipment and you will have to go through the manufacturer.
You also have the option to take a refund (I have never heard anything good about Hitachi DeskStar drives, but that could be partly poor naming choice (aka "DeathStar")). You may have to pay a restocking fee (not sure, since it's broke, they may let you out of it), and I don't know what the %fee is; it may be worth considering if you regret having bought that brand. If you do take the refund, a WD Caviar Blue or Black are what I would recommend.