my smilebox is not connecting to the internet

[powergirl01562]

Hello,the internet is on but thesmile box is not connebting to the internet

 

[Smilebox support]

We are researching the “not connected to the internet” error to find a solution.

We would suggest that you do the following using your Internet Explorer browser.

Click on Tools in the upper right hand corner of the screen (below the X).

Click on Internet Options.

Click on the Advanced tab at the top right.

Click on the Restore advanced settings button.

Click on the Apply button.

Close Internet Explorer.

Restart your computer.

Try running Smilebox again.

Let us know if you are still having a problem.

Thanks - Smilebox support

 

[quynhu0401]

I have the same problem. Try to fix like you said, but nothing change.
I really love Smilebox but now I can't do anything with it.