Hello, my computer kept having problems with the internet, it was slowing down and disconnecting. so i shut it down. i get the normal samsung logo loading, then a blue screen with a sideways smiley face that says it ran into a problem windows cant fix (or something like that) and gives me the option to restore. restore doesnt work, it just stays on the same screen, no animations or activity, until i turn it off. i cant access the login screen. please help!