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My Xbox disconnects my internet service.

Last response: in Networking
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June 1, 2011 4:46:22 AM

OK I've been having this problem for the past 4 or so days and it's starting to get frustrating. Whenever I turn on my Xbox it signs me in offline from Xbox live and disconnects my internet connection from my network and all the internet in my house gets disconnected. At this point I'm prompted to test connection on my Xbox so I do and select wired connection option because my Xbox is connected directly to my router via Ethernet cable, then when I test connection I always get the same result. Being that my internet connection isn't working (because when I turned on the Xbox it disconnected), so at this point I usually have to turn off my Xbox to restart my modem so I can get internet connection back up. But if I keep my Xbox on while trying to reconnect to the internet it doesn't reconnect. I go to my ISP website to reconnect my modem and my router usually just reconnects on it's own after my Xbox is turned off. I have a Dlink dir 655 router and my Xbox is a fat arcade from march of last year (just before E3 and they announced the slim with built in wifi Xbox). I am also on a DSL internet service and my provider is bell Canada.
Any help is appreciated,
Nick.
June 1, 2011 2:46:28 PM

Check for firmware updates for the DIR-655. I have the same router, and my internet connection remains stable when my Xbox is turned on. I believe 1.35NA is the latest firmware version available. Update if you're on a lower version and try again.
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June 1, 2011 6:23:19 PM

It says I have version 1.32NA and that it's the latest firmware whenever I check, I have one of the older model DIR 655s btw.
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June 1, 2011 8:21:36 PM

The_Prophecy said:
Check for firmware updates for the DIR-655. I have the same router, and my internet connection remains stable when my Xbox is turned on. I believe 1.35NA is the latest firmware version available. Update if you're on a lower version and try again.


Yeah I updated my Router so ignore the other message, it didn't help my Xbox though I still get disconnected when I turn it on.
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June 1, 2011 11:52:18 PM

Take the network cable from a working system and plug it into the Xbox and turn it on. Might be a faulty cable...
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June 2, 2011 4:23:02 AM

The_Prophecy said:
Take the network cable from a working system and plug it into the Xbox and turn it on. Might be a faulty cable...


Just tried that and still didn't work, this one is really trumping my because if it were anything else I could fix it in a minute. This is killing me because in my house I'm the networking guy and it sucks finally having a problem I can't fix on my own. Anything else you suggest?
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February 4, 2012 3:00:34 AM

I've just recently started having the same problem. Any time I turn the xbox on, it signs in offline and the cable modem loses connection. It was originally connecting through the wireless network adapter in the xbox, i tried it through the network cable directly to the modem and it still makes the modem lose connection. The final thing that I've tried was to take the xbox downstairs and hook it up in my living room. I turned it back on and used the wireless connection and everything works fine.... I have no idea why it can't be in the same room as the modem, it was working fine about two weeks ago.
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June 27, 2012 8:36:39 PM

My internet just started doing the same thing. I turn on the xbox and it just resets the internet. Every once in a while it wont and i can play online for about 20 minutes then it just shuts off again. And my router is a dlink Dir- 815
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June 27, 2012 10:20:42 PM

Are you using wireless for the xbox? If so, then check the channels on the router. The channels can interfere and throw off the router.

Are you plugging directly into the modem? If so, I don't know what to tell you, other than maybe setup the xbox for dhcp.

If you are using a hardwired connection, try replacing the cable. You may also have an IP conflict with other devices on the network. Other than that, try upgrading the firmware as suggested.
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July 10, 2012 7:23:03 PM

am having the same issue, it started recently i have a linksys router which i did also an update for its software to role that issue out. i tried wired connection it does the same thing i play online for like 5 min then my internet connection reset and i get signed out
any ideas seems the last update from xbox ruined the console :/ 
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