Hello all first time poster - troubleshooting lurker. I was not sure where to put this but I did buy the PC from CyberPower Sept. 2010 so figured I would post here.
System Specs:
MOBO: Gigabyte X58A-UD3R
CPU: i7 950 @ 3.07
RAM: Corsair 2GB 16000MHz (3 sticks)
GPU: Dual EVGA nVidiaGTX 480's 1.5GB - Standard operating temp: 65-68C (72-75C in D3)
OS: Windows 7 Professional 64-bit
PSU: Corsait TX950W
HDD: 1TB SATA III 6GB/s 7200RPM
My PC is showing sign of "dying"? I originally thought it was a PSU issue, then perhaps a MOBO issue...now I am just at a loss.
The details of the issue - as complete as possible:
Day 1: Diablo 3 is about to launch, so I update my video drivers - all seems fine. (driver version: 296.1 used auto-detect tool on website)
~2 days after: First notice that when I boot after the Windows loading icon the screen goes black with a white cursor and just hangs there. This issue continues to persist throughout (happened this morning too). Power down the PC sometimes boots fine and goes to Windows login, sometimes hangs again but then will go to login screen.
Few more days: Diablo 3 launches, everything is going fine aside from the login issue above. Nothing out of the ordinary until a video crash during the game. With the login issues I decide to roll back the drivers and update via Windows.
2 days ago: Get up start playing D3, middle of game the system turns off. Will not turn back on - go into panic mode. Red light on front case card reader is on, light on CMOS flush button area in back is on. When I hit the power button the buttons blue LED light shows at first, but does not boot, afterwards nothing happens when the button is pressed. Took it to the PC to diagnose (I don't have the tools). He calls me 15 minutes after I leave says the PSU volts check out ok and when he reconnected the cords it booted up fine. I go back and pick it up, relieved.
Later that night: Playing Diablo 3 screen goes purple, sound cuts to a whine/distorted sound (from speakers) then stops...system freezes. Power down, go through normal stuff, everything is fine. Decide to stop for the night.
Next Morning: Have a similar video crash, except screen goes maroon/dark red color. Boot down, let it sit for a bit. Turn it back on and go to play the game again, and it powers down again. I let it set awhile and check internal cables. Turn it on about 30 minutes later as it boots a black screen appears BEFORE the motherboard logo screen and DMI Pool checks. The screen is Black but has a purple long box and said something about CMOS error recovery? Maybe? It moved on as I noticed as I was checking other cables below desk. Worked for about 5 minutes and powered off again. Left it alone.
About an hour later: Dwelled on the issue decided to call CyberpowerPC tech support. They said my PC is past parts warranty but I am under Labor. Explained to him the same stuff as here and was issued an RMA#.
This Morning: Woke up and decided to test the system one last time. First boot I got that CMOS error screen again, this time I selected "Last Known Good" option - was not sure what the screen was never saw it before. It then hung up at the black screen before login, but DID load in a couple of seconds. After login powered down almost immediately. Let the system sit a few minutes, turned it on and got the purple screen again. Chose the first option - forgot what it says (should have wrote it down, I know). System booted and logged in fine - had to reset date/time. Everything ran fine for first half hour, so decided to test things. Set my Video settings to a single card and the "Recommended"for PhysX and ran the "Heaven DX11 Benchmark" ran fine fine at about 48 FPS AVG. Rebooted the system, boot and login fine then switched back to SLI mode and ran the benchmark again, everything went fine about 86 FPS AVG.Waited awhile longer - decided to play D3to try and see if the issue would occur again. Over an hour in with normal all High settings, I am still fine and posting here from the "issue"system.
So as you can see I am at a loss. Any info or thoughts would be seriously appreciated. Gonna test the system today and see if anything happens, if so I will send it out tomorrow...if not Monday if I have issues over the weekend. If I send it I have to pay for parts and shipping (shipping will be atleast 75$ one way I am told). Budget is tight so I am worried there too.
PS: D3 is running in the BG as I post this and system has been on over 3 hours now.
Edit: Updated specs.
System Specs:
MOBO: Gigabyte X58A-UD3R
CPU: i7 950 @ 3.07
RAM: Corsair 2GB 16000MHz (3 sticks)
GPU: Dual EVGA nVidiaGTX 480's 1.5GB - Standard operating temp: 65-68C (72-75C in D3)
OS: Windows 7 Professional 64-bit
PSU: Corsait TX950W
HDD: 1TB SATA III 6GB/s 7200RPM
My PC is showing sign of "dying"? I originally thought it was a PSU issue, then perhaps a MOBO issue...now I am just at a loss.
The details of the issue - as complete as possible:
Day 1: Diablo 3 is about to launch, so I update my video drivers - all seems fine. (driver version: 296.1 used auto-detect tool on website)
~2 days after: First notice that when I boot after the Windows loading icon the screen goes black with a white cursor and just hangs there. This issue continues to persist throughout (happened this morning too). Power down the PC sometimes boots fine and goes to Windows login, sometimes hangs again but then will go to login screen.
Few more days: Diablo 3 launches, everything is going fine aside from the login issue above. Nothing out of the ordinary until a video crash during the game. With the login issues I decide to roll back the drivers and update via Windows.
2 days ago: Get up start playing D3, middle of game the system turns off. Will not turn back on - go into panic mode. Red light on front case card reader is on, light on CMOS flush button area in back is on. When I hit the power button the buttons blue LED light shows at first, but does not boot, afterwards nothing happens when the button is pressed. Took it to the PC to diagnose (I don't have the tools). He calls me 15 minutes after I leave says the PSU volts check out ok and when he reconnected the cords it booted up fine. I go back and pick it up, relieved.
Later that night: Playing Diablo 3 screen goes purple, sound cuts to a whine/distorted sound (from speakers) then stops...system freezes. Power down, go through normal stuff, everything is fine. Decide to stop for the night.
Next Morning: Have a similar video crash, except screen goes maroon/dark red color. Boot down, let it sit for a bit. Turn it back on and go to play the game again, and it powers down again. I let it set awhile and check internal cables. Turn it on about 30 minutes later as it boots a black screen appears BEFORE the motherboard logo screen and DMI Pool checks. The screen is Black but has a purple long box and said something about CMOS error recovery? Maybe? It moved on as I noticed as I was checking other cables below desk. Worked for about 5 minutes and powered off again. Left it alone.
About an hour later: Dwelled on the issue decided to call CyberpowerPC tech support. They said my PC is past parts warranty but I am under Labor. Explained to him the same stuff as here and was issued an RMA#.
This Morning: Woke up and decided to test the system one last time. First boot I got that CMOS error screen again, this time I selected "Last Known Good" option - was not sure what the screen was never saw it before. It then hung up at the black screen before login, but DID load in a couple of seconds. After login powered down almost immediately. Let the system sit a few minutes, turned it on and got the purple screen again. Chose the first option - forgot what it says (should have wrote it down, I know). System booted and logged in fine - had to reset date/time. Everything ran fine for first half hour, so decided to test things. Set my Video settings to a single card and the "Recommended"for PhysX and ran the "Heaven DX11 Benchmark" ran fine fine at about 48 FPS AVG. Rebooted the system, boot and login fine then switched back to SLI mode and ran the benchmark again, everything went fine about 86 FPS AVG.Waited awhile longer - decided to play D3to try and see if the issue would occur again. Over an hour in with normal all High settings, I am still fine and posting here from the "issue"system.
So as you can see I am at a loss. Any info or thoughts would be seriously appreciated. Gonna test the system today and see if anything happens, if so I will send it out tomorrow...if not Monday if I have issues over the weekend. If I send it I have to pay for parts and shipping (shipping will be atleast 75$ one way I am told). Budget is tight so I am worried there too.
PS: D3 is running in the BG as I post this and system has been on over 3 hours now.
Edit: Updated specs.