Computer Freezes but I can move mouse/hear sound

Hello
Not sure how exactly how to start this, but I am suddenly having issues where my computer will freeze. I could still hear audio and move my mouse. ie if I am watching a you tube video I can hear the video still going but my computer freeze up.
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  1. Hashio said:
    Hello
    Not sure how exactly how to start this, but I am suddenly having issues where my computer will freeze. I could still hear audio and move my mouse. ie if I am watching a you tube video I can hear the video still going but my computer freeze up.

    btw few things that I did to try try to figure out my problem. I did a security scan with MS essential and then a memory diagnosed. I did had two type of virus yesterday not sure if it did cause some damage to my computer or not but I removed it.
  2. then do the virus test in safe mode without network connected and do a malwarebyte check use the free one http://www.malwarebytes.org/
  3. Hey thank you for the quick reply I earlier I decided to leave my computer on to see if it will freeze game. It seem like it did but had the windows loading symbol. I did alt tab delete to take me out but then window 7 said something about secruity options then blue screen of death - suddenly rebooted not loading into windows. I am going to try to reformat if possible. I hope it solves everything otherwise I think my computer is gone
  4. What are your system specifications?

    Also, try to disable automatic restarts after system failure so you can write down the blue screen info. Here is a helpful link that will help you disable automatic restarts:

    http://pcsupport.about.com/od/windows7/ht/automatic-restart-windows-7.htm
  5. hpdeskjet said:
    What are your system specifications?

    Also, try to disable automatic restarts after system failure so you can write down the blue screen info. Here is a helpful link that will help you disable automatic restarts:

    http://pcsupport.about.com/od/windows7/ht/automatic-restart-windows-7.htm



    I can't now because it shows that my one of my two harddrives is gone and I must install windows 7 again. Might as well close this thread going to make a new post in storage to help me figure out how to resetup my harddrive again.
    http://www.tomshardware.com/forum/279200-32-going-back-hardrive
  6. just edited the post with the link of the new thread. A mod could close this thread. Thank you guys for attempting to help but the issue turn out to be something new now
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