Blue screen, bad image errors, startup repair failure

So I got a blue screen earlier. When I restarted and tried to get back in, it started giving me errors saying there was a bad image for multiple different files. So I went into the bios to try and boot from a disk, using my windows 7 disk to get to system restore. Now, the system restores I tried from two different times both don't work, and whenever I startup it goes right into startup repair such fails every time then tells me to sure down or restart. When I get the option to view why it failed or whatever I see that it says ” event name: startup repair offline”. Also now I'm looking in the startup repair diagnostics and repair details and when I scroll to the bottom I see: ”Root cause found: boot critical file D:\windows\system32\drivers\fileinfo.sys is corrupt”

So, I'm in a bit of a pickle here, please help. Posting this from my phone.
6 answers Last reply
More about blue screen image errors startup repair failure
  1. To restore a missing or corrupt ntfs.sys file you must have the Windows 7 CD and follow the below steps.
    1.Insert the Windows 7 CD into the computer and restart the computer.
    2.As the computer is starting make sure to press a key to boot from the CD.
    3.In the Windows 7 setup screen press the 'R' key to run the Windows Recovery Console.
    4.If prompted enter the number of Windows installation you're repairing.
    5.At the command prompt type the below command.

    copy x:\i386\ntfs.sys c:\windows\system32\drivers

    * In the above example you would replace x: with the letter of your CD-ROM drive. Many computers have the CD-ROM drive configured as the D: drive.

    6.If ntfs.sys is still on the computer you'll be prompted if you wish to overwrite the file. If prompted, press the Y key for Yes to overwrite the file.
    7.Once the file has been successfully copied remove the CD and reboot your computer.
  2. I think I'm typing it in wrong, it keeps telling me the system cannot recognize the specified path. The lines all start with x:\sources> - is this right?
  3. This is what I've been doing:
  4. ok try this
    Restart your computer and tap on the F8 key until you reach the Advanced Boot Options menu.
    Select Safe Mode with command prompt.
    Type SFC /scannow (there is a space between C and /) at the command prompt.


  5. even if I start in safe mode, I can't get to the log in screen because the startup repair just automatically starts, fails, and tells me to shut off and contact my administrator. I've tried system tedious and they've failed.
  6. well unless you have important files on there not backed up id say your best off just doing a clean re-install then ... it sounds like you've downloaded something with malware
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