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Do I have an RMA graphics card?

Last response: in Graphics & Displays
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Hi All,

My MSI 560 ti OC just arrived in the mail and I am unable to get it running in any way.

I am currently working off my installed AMD graphics on my ASUS M5a88v-evo but when I plugged the new MSI card in there was no signal output to the monitor in any form.

I know it is physically installed correctly since my device manager is recognizing that there is something new in my computer, but it is classified as
"Universal Serial Bus Controller" in my PCI 10 slot location.

I have cleared all nvidia software off my computer and tried installing the drivers from Nvida, MSi and even the CD all with the same error message
"The graphics driver could not find compatible graphics hardware"

my windows 7 64 bit is up to date.
I have run out of ideas and this problem is a little specific to be easily googled.
Any help would be appreciated.

More about : rma graphics card

Graphics card Master

1. What is your power supply.
2. Are you plugging the monitor directly to the graphics card?
3. Did you connect TWO 6-pin power connectors from your power supply to the card?

If you didn't complete the second or the third point, that would be your problem.

If you did, please list your power supply model, brand and specs.

Lastly, what cable did you use to connect it to your PC?
Related ressources

I just have the regular 382 core 560 Ti. I tried installing the BETA drivers and got the same result of
"Graphics driver could not find compatible hardware"
If it were just a driver problem wouldn't the card still work in VGA mode instead of not at all?

Best solution

- Download and install Driver Sweeper
- Uninstall Physx in Add/Remove program
- Reboot into safe mode
- Uninstall ALL graphic drivers (except for Intel's) in Add/Remove program
- Run DriverSweeper and select all drivers (except for Intel's) to remove
- Reboot with cable connected to the 560ti
- If no signal, change type of connection (hdmi <=> dvi)
- Still no signal? Change PCIe slot
- Still no signal? Time to RMA
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