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Trying to find out if ive damaged my card or not.

Last response: in Graphics & Displays
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March 30, 2012 1:20:54 AM

Hello, after reading this forum for a long time ive decided to join. Both me and my gf have gotten alot of answers to computer related problems from here so its a great site :) . This one though ive tried to solve on my own since monday and have had no luck so far.

I have a nvidia geforce 9800 GT and im having major lag spikes while playing games such as swtor and ffxiv. In swtor im getting these lag spikes which take me from 60fps down to 8-10 for about a minute then go back up again. This all started after i purchased ffxiv over the weekend and began to play. These lag spikes become more frequent as i continued to play the game and i have decided to stop gaming till i can figure out what the problem is , as i dont wish to damage anything else

The problem started when I wasnt satisfied with the performance in ffxiv that i was getting from my gpu so i decided to use gamebooster 3 to see if i could get a few more fps out of it. After a couple days trying to get the game to perform the way i wanted it to these lag spikes began to start.

My first step in trying to solve was to do a system restore to 2 weeks before any of these issues occurred. The issue persisted still so i decided to do some cleaning up of the system and made sure i had plenty of hd space, im not sure if it would have helped in any way but i tried anyway and had no luck.

After reading on here i went and got gpu-z and took some screenshots of whats been going on:




Heres a shot of the sensors with just firefox up while i write this post:



What looks odd to me is that my gpu is idling at 71c and im not really doing anything but browsing.


heres a shot of the sensors when im just watching netflix



The only thing i can think of that ive done is damaged my gpu while trying to play ffxiv. If that is not the case however im unsure on how to figure out what is wrong at this point.


Im not really sure how to interpret all of this so im hoping one of you fine people might take a look and tell me if ive damaged the hardware or just have something configured wrong. Thanks in advance for the help

Edit: also forgot to mention my pc was quite dusty while this occured there might have been dust blocking air from getting to the gpu.

More about : find ive damaged card

March 30, 2012 1:38:19 AM

Update your drivers. Seeing as how you didn't really overclock your card or anything, I don't see how it's your GPU failing.

What are your system specs?
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March 30, 2012 1:48:50 AM

Ive updated the geforce drivers to the latest version that i could get from them.

Heres the system specs

  1. ------------------
  2. System Information
  3. ------------------
  4. Time of this report: 3/29/2012, 20:32:39
  5. Machine name: MR-440D7020AD6D
  6. Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.111025-1629)
  7. Language: English (Regional Setting: English)
  8. System Manufacturer: BIOSTAR Group
  9. System Model: TA790GXE 128M
  10. BIOS: Default System BIOS
  11. Processor: AMD Phenom(tm) II X4 940 Processor, MMX, 3DNow (4 CPUs), ~3.0GHz
  12. Memory: 3328MB RAM
  13. Page File: 1032MB used, 4179MB available
  14. Windows Dir: C:\WINDOWS
  15. DirectX Version: DirectX 9.0c (4.09.0000.0904)
  16. DX Setup Parameters: Not found
  17. DxDiag Version: 5.03.2600.5512 32bit Unicode
  18.  
  19. ------------
  20. DxDiag Notes
  21. ------------
  22. DirectX Files Tab: No problems found.
  23. Display Tab 1: No problems found.
  24. Sound Tab 1: No problems found.
  25. Sound Tab 2: No problems found.
  26. Music Tab: No problems found.
  27. Input Tab: No problems found.
  28. Network Tab: No problems found.
  29.  
  30. --------------------
  31. DirectX Debug Levels
  32. --------------------
  33. Direct3D: 0/4 (n/a)
  34. DirectDraw: 0/4 (retail)
  35. DirectInput: 0/5 (n/a)
  36. DirectMusic: 0/5 (n/a)
  37. DirectPlay: 0/9 (retail)
  38. DirectSound: 0/5 (retail)
  39. DirectShow: 0/6 (retail)
  40.  
  41. ---------------
  42. Display Devices
  43. ---------------
  44. Card name: NVIDIA GeForce 9800 GT
  45. Manufacturer: NVIDIA
  46. Chip type: GeForce 9800 GT
  47. DAC type: Integrated RAMDAC
  48. Device Key: Enum\PCI\VEN_10DE&DEV_0614&SUBSYS_0719196E&REV_A2
  49. Display Memory: 1024.0 MB
  50. Current Mode: 1600 x 900 (32 bit) (60Hz)
  51. Monitor: Plug and Play Monitor
  52. Monitor Max Res: 1600,1200
  53. Driver Name: nv4_disp.dll
  54. Driver Version: 6.14.0012.9610 (English)
  55. DDI Version: 9 (or higher)
  56. Driver Attributes: Final Retail
  57. Driver Date/Size: 2/29/2012 18:58:00, 4309760 bytes
  58. WHQL Logo'd: Yes
  59. WHQL Date Stamp: n/a
  60. VDD: n/a
  61. Mini VDD: nv4_mini.sys
  62. Mini VDD Date: 2/29/2012 18:58:00, 13417632 bytes
  63. Device Identifier: {D7B71E3E-4554-11CF-545F-152703C2CB35}
  64. Vendor ID: 0x10DE
  65. Device ID: 0x0614
  66. SubSys ID: 0x0719196E
  67. Revision ID: 0x00A2
  68. Revision ID: 0x00A2
  69. Video Accel: ModeMPEG2_C ModeMPEG2_D
  70. Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
  71. {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
  72. {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
  73. {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
  74. {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
  75. {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
  76. {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
  77. {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
  78. Registry: OK
  79. DDraw Status: Enabled
  80. D3D Status: Enabled
  81. AGP Status: Enabled
  82. DDraw Test Result: Not run
  83. D3D7 Test Result: Not run
  84. D3D8 Test Result: Not run
  85. D3D9 Test Result: Not run
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a c 115 U Graphics card
March 30, 2012 1:49:55 AM

The 9800 GT isn't exactly a new or powerful card, some performance issues are to be expected in modern games, especially ones such as TOR which are horribly optimized. Everything looks kosher to me on the GPU front, what about the rest of your system?
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Best solution

a c 181 U Graphics card
March 30, 2012 2:00:44 AM

Ok you are having a temp problem. When your temps get over 80c things start to happen when you get to 90c lots of lag and game freeze. Then you will get crash to desktop and then blue screen of death (BSOD).

Most of the GPU's can go to 99c before permanent damaged accures. This is what you need to do. First clean out all the dust build up in side your PC. Then make sure that all the fan's are working.

Now this is where you need to list all of your PC's spec's including the PSU brand and how many watts it is. I will link you to some programs to aid you in helping you watch your temps all the time.

After cleaning out the PC then you will see how your temps are doing. If they are still hot then leave off the side of your case and put a house fan and have it blow into your case.

Then check your temps. If they are still hot then we need to track down what is causing the heat. So lets get started. Here is MSI Afterburner and user manual. Good tool to help monitor and set fan speeds.

This should get you started. If you have any questions let us know.

http://event.msi.com/vga/afterburner/download.htm

http://event.msi.com/vga/afterburner/images/Afterburner...

http://www.techpowerup.com/realtemp/

http://www.alcpu.com/CoreTemp/

http://www.cpuid.com/softwares/hwmonitor.html
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March 30, 2012 2:00:56 AM

Pinhedd said:
The 9800 GT isn't exactly a new or powerful card, some performance issues are to be expected in modern games, especially ones such as TOR which are horribly optimized. Everything looks kosher to me on the GPU front, what about the rest of your system?



TOR for me wasnt an issue, my gpu ran at a steady 60 fps, the issue started when trying to optimize for ff14 which tbh i think even worse than tor on the optimization front.

What information would you like? ill provide whatever is needed.
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a c 181 U Graphics card
March 30, 2012 2:03:40 AM

If you can go back in and take your log out of system specs and leave in from line 86 and above. the rest is not neededi
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March 30, 2012 2:06:13 AM

DM186 said:
Ok you are having a temp problem. When your temps get over 80c things start to happen when you get to 90c lots of lag and game freeze. Then you will get crash to desktop and then blue screen of death (BSOD).

Most of the GPU's can go to 99c before permanent damaged accures. This is what you need to do. First clean out all the dust build up in side your PC. Then make sure that all the fan's are working.

Now this is where you need to list all of your PC's spec's including the PSU brand and how many watts it is. I will link you to some programs to aid you in helping you watch your temps all the time.

After cleaning out the PC then you will see how your temps are doing. If they are still hot then leave off the side of your case and put a house fan and have it blow into your case.

Then check your temps. If they are still hot then we need to track down what is causing the heat. So lets get started. Here is MSI Afterburner and user manual. Good tool to help monitor and set fan speeds.

This should get you started. If you have any questions let us know.

http://event.msi.com/vga/afterburner/download.htm

http://event.msi.com/vga/afterburner/images/Afterburner...

http://www.techpowerup.com/realtemp/

http://www.alcpu.com/CoreTemp/

http://www.cpuid.com/softwares/hwmonitor.html



Thanks ill start here and keep updating as i figure things out
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March 30, 2012 2:10:54 AM

71c at idle is way too hot. So when you try and game the temps are going to rise and you system will suffer performance loss 1st and and soon after something will fry.
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March 30, 2012 2:32:17 AM

Your gonna want to pull the video card out,if it exhausts out the back blow the card out in the reverse direction. After awhile carpet fuzz pet hair etc will build up like a lint screen on a clothes dryer.You may even need to pull the cover off the heatsink if you can w/out removing the heatsink from the card itself. Pull the sides off and the front on your case as well and do a thorough cleaning with air in a can. Up untill recently I would have to remove the fan from my CPU cooler(stock) and with tweasers pull the"lint" off the heatsink as it was restricting air flow causing it to wind up to 7k.

After your satisfied all your fans and heatsinks etc are clean and you've got good airflow download CPU-Z HWMonitor. Start that play a game for a few minutes or run a benchmark and when your done you'll be able to see how hot your components got under load etc..
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a c 181 U Graphics card
March 30, 2012 2:40:52 AM

Fishyface said:
Here is a pic from hwmonitor showing the various temps of my system

http://imageshack.us/f/256/hwmoniter.jpg/

Also i checked all of the fans on my system, they all look like they are working. Even the gpu one.


Ok thoes temps are in the norms for your CPU. Now put it under a load to see if your CPU temps get high but I don't think they will. But just to make sure. Then move on to the GPU.
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a b U Graphics card
March 30, 2012 2:47:32 AM

Clean up your card and see if the fan is spinning. Add another fan to blow at the card if necessary. It could be that you might have overcooked your card when you overclocked it and burned up some sensors...if issues does not resolve just get another card. You can get great cards for about $120 that are over 100% more powerful than 9800GT
http://www.newegg.com/Product/Product.aspx?Item=N82E168...
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March 30, 2012 3:10:48 AM

Update here i just recleaned graphics card, i was having trouble removing it from my system and was just able to. The gpu temp dropped 20c so i kind of feel foolish that i didnt clean it well enough the first time around today.

im going to put it under a load trying netflix then swtor.

See where i end up there.
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a c 181 U Graphics card
March 30, 2012 3:15:01 AM

Fishyface said:
Update here i just recleaned graphics card, i was having trouble removing it from my system and was just able to. The gpu temp dropped 20c so i kind of feel foolish that i didnt clean it well enough the first time around today.

im going to put it under a load trying netflix then swtor.

See where i end up there.


Well that is good to hear. Keep going because it is in the right direction. I won't be on here untill tomorrow moring. It is late here and bed time. Best of luck hope we have knocked the problem down.
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March 30, 2012 3:19:45 AM

DM186 said:
Well that is good to hear. Keep going because it is in the right direction. I won't be on here untill tomorrow moring. It is late here and bed time. Best of luck hope we have knocked the problem down.


Thanks appreciate all the help. ill make sure to keep everyone up to do till its solved. :D 
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March 30, 2012 3:30:42 AM

Heres an update under load from swtor. Im not sure if these are safe operating parameters though.

Havent had the lag spike yet, but im wondering with these numbers if i should go ahead and seek an upgrade anyways.

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a c 181 U Graphics card
March 30, 2012 3:33:17 AM

Fishyface said:
Heres an update under load from swtor. Im not sure if these are safe operating parameters though.

http://gpuz.techpowerup.com/12/03/29/gk4.png


Yep still here but not for long. Yes those are good temps for your game. Anything over 80c is when you should start to worry. Any where in the 70c's are ok.

Edit: You were at 71c at idle now under load it is at 77c. There is quite the difference.

Edit 2: With the games of today maybe you should get a bigger card. Most of nVidias cards are coming down in price. So you might want to check it out.
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March 30, 2012 3:40:56 AM

Best answer selected by Fishyface.
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March 30, 2012 3:43:56 AM

Well its now past the time when the lag spike should have occured, i think i may have had a giant dust bunny sapping all my fps.

Ill keep an eye on it for the next 24 hours, appreciate all the help you guys gave a random stranger.

Im not sure its completely solved, im going to have to do some testing to make sure its gone . But so far it looks to have cleared right up. Ill keep ya posted.

Thanks again!
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a c 181 U Graphics card
March 30, 2012 3:49:08 AM

Good to hear and do but I think with a new card in the fucture you won't have that problem. You are very welcome and was glad to help. And let us know if you have any more problems.
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March 30, 2012 3:51:20 AM

Glad pulling the card out and cleaning it solved your problem. That should of been the very first thing you did. Doh!
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March 30, 2012 3:57:21 AM

Hydroc10 said:
Glad pulling the card out and cleaning it solved your problem. That should of been the very first thing you did. Doh!


lol , i thought during the first cleaning i had gotten all the dust, i was trying to avoid pulling it from the mobo because due to how my case is designed its hard to pull components in and out like that. Once i got it out i gave it a much better cleaning and it had a very large amount of dust in there even though i had blown it out already.
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