Here's my convo:
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You are now chatting with 'Jenny'
aube023@gmail.com: hello jenny
Jenny: Hi! Thank you for using the Intel Customer Support chat service. We are glad to be of service. How can I help you today?
aube023@gmail.com: im having trouble using the integrated graphicvs on my 3770k
aube023@gmail.com: if i boot up with it as my output i get nothign
aube023@gmail.com: if i use a graphics card it produces a display
Jenny: I see.
aube023@gmail.com: even in the bios
aube023@gmail.com: there is no option for igpu
Jenny: Do you need warranty replacement for the processor of technical assistance?
aube023@gmail.com: would you think that this could be an issue associated with the CPU?
aube023@gmail.com: also having CPU fan problems
aube023@gmail.com: it does a queater spin. then stops over and over
Jenny: It is possible to be a defective processor issue.
Jenny: It is automatic that once you install a dedicated graphics card, it will disable the onboard graphics.
aube023@gmail.com: yea, how does the warranty work? I've had it for awile but had my PSU RMA'd so I didnt have the system running untill last week
Jenny: Can I have the motherboard model you are using, please?
aube023@gmail.com: ASUS Sabertooth Z77
aube023@gmail.com: BIOS is up to date
Jenny: Thank you for the information.
Jenny: Please let me verify if we have an issue with this processor. Please stay online.
aube023@gmail.com: ok thank you
aube023@gmail.com: Just for your information, I have found another person online with the SAME issue with the IGPU
Jenny: Were you using a newly-built system?
aube023@gmail.com: Yes everything brand new
Jenny: Were you able to boot up the system using the onboard graphics of the processor before?
aube023@gmail.com: yes]
aube023@gmail.com: initially
Jenny: After how long did you start having the problem? Were there any system changes made before that?
aube023@gmail.com: My PSU died. Then I returned it, got a new one and then the integrated graphics wouldnt work and i got the VGA LED error light
Jenny: Was it the same power supply specification?
Jenny: Can I have the power supply brand and wattage, please?
aube023@gmail.com: Yes, replaced with the same one.
aube023@gmail.com: It was/is a PRO1050W XFX
Jenny: Do you have the default settings in BIOS?
aube023@gmail.com: I've tried that.
aube023@gmail.com: Setting it back to defalut settings
aube023@gmail.com: I havent touched them since
Jenny: I understand.
aube023@gmail.com: Apparently there's supposed to be a setting for iGPU but not on mine
aube023@gmail.com: For RAM im using Corsair Vengeance 8GB (2x4gb) DDR3-1866 CL9-10-9-27
Jenny: For us to further isolate processor issue, we recommend swap test by trying a known working motherboard or processor on your system. You can seek assistance from your point of purchase or technician in case you do not have a spare component to test.
aube023@gmail.com: Meaning i should contact the company I purchased these 2 items from for replacements?
Jenny: Once confirmed that it is a defective processor issue, please contact your local support team (US) for the replacement, due to possible difference in replacement process. Please be advised that your chat was routed to Asia Pacific. If you want, you can contact your local support group (US) for faster support. Kindly contact them on this number - 916-377-7000 (07:00 to 17:00 US Pacific Time Monday-Friday).
aube023@gmail.com: OK thaanks!
Jenny: Thank you for understanding.
Jenny: Is there anything else that I can help you with?
aube023@gmail.com: I'll see if i can RMA them and get new ones
aube023@gmail.com: Nah thanks for the information!
Jenny: Alright. Thank you for chatting with us and have a good day!
Jenny: Thank you for visiting our live chat support. We value your suggestions and we will appreciate if you can take a moment to complete the survey. The survey will appear when you click "Close'' to close the chat window. If you are satisfied with our support, please score items where applicable with a 4 or 5 in the online survey. We will value your feedback and we will use it to make our services better. Thank you!