- Apr 2, 2012
- 5
- 0
- 10,510
Recently I noticed that my computer does not shutdown or go to sleep mode properly. It will go to the spinning wheel or try to enter sleep mode, but the computer does not actually turn off completely. I will have to hard shut it down with the power button, which normally I would expect to give me an error, but actually does not create any error on startup. This happened from a little while ago, and while I'd like to pinpoint what caused it, I did A LOT of different things at that time:
Installed a new sound card (PCI-E Sound Blaster Recon 3D)
Moved the video card to the other PCI-Express slot
Flashed the Bios up from F3 to F11 (I have no idea why the bios was so out of date before)
Updated the AMD Catalyst driver
My specs are below:
OS: Windows 7 64-bit Home Edition
Mobo: Gigabyte Z68X
CPU: Intel i5-2500k
RAM: 8GB Corsair
VGU: SAPPHIRE Radeon 6870 1GB
Sound: Creative Sound Blaster Recon 3D Fatal1ty
PSU: Coolermaster 800W
HDD: 1TB Western Digital
Periph: Steelseries Merc Stealth Keyboard, Razer Deathadder Mouse, Razer Carcharias
The ONLY THING that I have tried so far among MANY MANY things is simply unplugging the video card and booting up. It shuts down when I do that. I think there is a problem where the motherboard for whatever reason (voltage issue?) cannot turn off the video card and fully shutdown on it's own. Below is a list of things I've already tried, and if there's anything else you think I should do short of an RMA (if nothing works I'll just send the video card in), let me know:
Safe mode boot
Clean boot
Bios flash back to F10
Optimized/Fail-Safe bios defaults
"PowerDownAfterShutdown" from 0 to 1 in Registry
Defrag
Registry clean
Rollback AMD drivers
Tried every possible combination of the video and sound cards in the PCI x 16 and PCI-E slots
Unplugged the sound card and re-booted
Unplugged the video card and re-booted (WORKED BUT... not the solution I want)
Uninstalled/Disabled on startup and number of Unuseful programs
System restore to a previous point
Windows repair tool using OEM disk
Undoing overclock and disabling Intel Turbo Boost
Below is an error report from a critical error during shutdown:
- System
- Provider
[ Name] Microsoft-Windows-Diagnostics-Performance
[ Guid] {CFC18EC0-96B1-4EBA-961B-622CAEE05B0A}
EventID 100
Version 2
Level 1
Task 4002
Opcode 34
Keywords 0x8000000000010000
- TimeCreated
[ SystemTime] 2012-04-02T22:35:40.795649300Z
EventRecordID 6835
- Correlation
[ ActivityID] {038F9C48-F800-0001-829E-1E9A2011CD01}
- Execution
[ ProcessID] 1884
[ ThreadID] 5872
Channel Microsoft-Windows-Diagnostics-Performance/Operational
Computer Noah-PC
- Security
[ UserID] S-1-5-19
- EventData
BootTsVersion 2
BootStartTime 2012-04-02T22:33:18.593600100Z
BootEndTime 2012-04-02T22:35:38.268444900Z
SystemBootInstance 302
UserBootInstance 285
BootTime 139933
MainPathBootTime 73399
BootKernelInitTime 10
BootDriverInitTime 4566
BootDevicesInitTime 3875
BootPrefetchInitTime 0
BootPrefetchBytes 0
BootAutoChkTime 0
BootSmssInitTime 13291
BootCriticalServicesInitTime 2619
BootUserProfileProcessingTime 1499
BootMachineProfileProcessingTime 0
BootExplorerInitTime 42241
BootNumStartupApps 25
BootPostBootTime 66534
BootIsRebootAfterInstall false
BootRootCauseStepImprovementBits 0
BootRootCauseGradualImprovementBits 0
BootRootCauseStepDegradationBits 0
BootRootCauseGradualDegradationBits 0
BootIsDegradation false
BootIsStepDegradation false
BootIsGradualDegradation false
BootImprovementDelta 0
BootDegradationDelta 0
BootIsRootCauseIdentified false
OSLoaderDuration 1547
BootPNPInitStartTimeMS 10
BootPNPInitDuration 3890
OtherKernelInitDuration 2397
SystemPNPInitStartTimeMS 6100
SystemPNPInitDuration 4551
SessionInitStartTimeMS 10839
Session0InitDuration 2481
Session1InitDuration 381
SessionInitOtherDuration 10427
WinLogonStartTimeMS 24130
OtherLogonInitActivityDuration 5528
UserLogonWaitDuration 1221
Someone please help me. I'm at ends trying to fix this myself. What about the mobo/video card interaction is causing this, and what ways to fix it haven't I tried yet?
Installed a new sound card (PCI-E Sound Blaster Recon 3D)
Moved the video card to the other PCI-Express slot
Flashed the Bios up from F3 to F11 (I have no idea why the bios was so out of date before)
Updated the AMD Catalyst driver
My specs are below:
OS: Windows 7 64-bit Home Edition
Mobo: Gigabyte Z68X
CPU: Intel i5-2500k
RAM: 8GB Corsair
VGU: SAPPHIRE Radeon 6870 1GB
Sound: Creative Sound Blaster Recon 3D Fatal1ty
PSU: Coolermaster 800W
HDD: 1TB Western Digital
Periph: Steelseries Merc Stealth Keyboard, Razer Deathadder Mouse, Razer Carcharias
The ONLY THING that I have tried so far among MANY MANY things is simply unplugging the video card and booting up. It shuts down when I do that. I think there is a problem where the motherboard for whatever reason (voltage issue?) cannot turn off the video card and fully shutdown on it's own. Below is a list of things I've already tried, and if there's anything else you think I should do short of an RMA (if nothing works I'll just send the video card in), let me know:
Safe mode boot
Clean boot
Bios flash back to F10
Optimized/Fail-Safe bios defaults
"PowerDownAfterShutdown" from 0 to 1 in Registry
Defrag
Registry clean
Rollback AMD drivers
Tried every possible combination of the video and sound cards in the PCI x 16 and PCI-E slots
Unplugged the sound card and re-booted
Unplugged the video card and re-booted (WORKED BUT... not the solution I want)
Uninstalled/Disabled on startup and number of Unuseful programs
System restore to a previous point
Windows repair tool using OEM disk
Undoing overclock and disabling Intel Turbo Boost
Below is an error report from a critical error during shutdown:
- System
- Provider
[ Name] Microsoft-Windows-Diagnostics-Performance
[ Guid] {CFC18EC0-96B1-4EBA-961B-622CAEE05B0A}
EventID 100
Version 2
Level 1
Task 4002
Opcode 34
Keywords 0x8000000000010000
- TimeCreated
[ SystemTime] 2012-04-02T22:35:40.795649300Z
EventRecordID 6835
- Correlation
[ ActivityID] {038F9C48-F800-0001-829E-1E9A2011CD01}
- Execution
[ ProcessID] 1884
[ ThreadID] 5872
Channel Microsoft-Windows-Diagnostics-Performance/Operational
Computer Noah-PC
- Security
[ UserID] S-1-5-19
- EventData
BootTsVersion 2
BootStartTime 2012-04-02T22:33:18.593600100Z
BootEndTime 2012-04-02T22:35:38.268444900Z
SystemBootInstance 302
UserBootInstance 285
BootTime 139933
MainPathBootTime 73399
BootKernelInitTime 10
BootDriverInitTime 4566
BootDevicesInitTime 3875
BootPrefetchInitTime 0
BootPrefetchBytes 0
BootAutoChkTime 0
BootSmssInitTime 13291
BootCriticalServicesInitTime 2619
BootUserProfileProcessingTime 1499
BootMachineProfileProcessingTime 0
BootExplorerInitTime 42241
BootNumStartupApps 25
BootPostBootTime 66534
BootIsRebootAfterInstall false
BootRootCauseStepImprovementBits 0
BootRootCauseGradualImprovementBits 0
BootRootCauseStepDegradationBits 0
BootRootCauseGradualDegradationBits 0
BootIsDegradation false
BootIsStepDegradation false
BootIsGradualDegradation false
BootImprovementDelta 0
BootDegradationDelta 0
BootIsRootCauseIdentified false
OSLoaderDuration 1547
BootPNPInitStartTimeMS 10
BootPNPInitDuration 3890
OtherKernelInitDuration 2397
SystemPNPInitStartTimeMS 6100
SystemPNPInitDuration 4551
SessionInitStartTimeMS 10839
Session0InitDuration 2481
Session1InitDuration 381
SessionInitOtherDuration 10427
WinLogonStartTimeMS 24130
OtherLogonInitActivityDuration 5528
UserLogonWaitDuration 1221
Someone please help me. I'm at ends trying to fix this myself. What about the mobo/video card interaction is causing this, and what ways to fix it haven't I tried yet?
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