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Shut Down Hang

Last response: in Graphics & Displays
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April 5, 2012 2:15:20 PM

Recently I noticed that my computer does not shutdown or go to sleep mode properly. It will go to the spinning wheel or try to enter sleep mode, but the computer does not actually turn off completely. I will have to hard shut it down with the power button, which normally I would expect to give me an error, but actually does not create any error on startup. This happened from a little while ago, and while I'd like to pinpoint what caused it, I did A LOT of different things at that time:

Installed a new sound card (PCI-E Sound Blaster Recon 3D)
Moved the video card to the other PCI-Express slot
Flashed the Bios up from F3 to F11 (I have no idea why the bios was so out of date before)
Updated the AMD Catalyst driver

My specs are below:

OS: Windows 7 64-bit Home Edition
Mobo: Gigabyte Z68X
CPU: Intel i5-2500k
RAM: 8GB Corsair
VGU: SAPPHIRE Radeon 6870 1GB
Sound: Creative Sound Blaster Recon 3D Fatal1ty
PSU: Coolermaster 800W
HDD: 1TB Western Digital
Periph: Steelseries Merc Stealth Keyboard, Razer Deathadder Mouse, Razer Carcharias

The ONLY THING that I have tried so far among MANY MANY things is simply unplugging the video card and booting up. It shuts down when I do that. I think there is a problem where the motherboard for whatever reason (voltage issue?) cannot turn off the video card and fully shutdown on it's own. Below is a list of things I've already tried, and if there's anything else you think I should do short of an RMA (if nothing works I'll just send the video card in), let me know:

Safe mode boot
Clean boot
Bios flash back to F10
Optimized/Fail-Safe bios defaults
"PowerDownAfterShutdown" from 0 to 1 in Registry
Defrag
Registry clean
Rollback AMD drivers
Tried every possible combination of the video and sound cards in the PCI x 16 and PCI-E slots
Unplugged the sound card and re-booted
Unplugged the video card and re-booted (WORKED BUT... not the solution I want)
Uninstalled/Disabled on startup and number of Unuseful programs
System restore to a previous point
Windows repair tool using OEM disk
Undoing overclock and disabling Intel Turbo Boost

Below is an error report from a critical error during shutdown:
- System
- Provider

[ Name] Microsoft-Windows-Diagnostics-Performance
[ Guid] {CFC18EC0-96B1-4EBA-961B-622CAEE05B0A}

EventID 100

Version 2

Level 1

Task 4002

Opcode 34

Keywords 0x8000000000010000

- TimeCreated

[ SystemTime] 2012-04-02T22:35:40.795649300Z

EventRecordID 6835

- Correlation

[ ActivityID] {038F9C48-F800-0001-829E-1E9A2011CD01}

- Execution

[ ProcessID] 1884
[ ThreadID] 5872

Channel Microsoft-Windows-Diagnostics-Performance/Operational

Computer Noah-PC

- Security

[ UserID] S-1-5-19


- EventData

BootTsVersion 2
BootStartTime 2012-04-02T22:33:18.593600100Z
BootEndTime 2012-04-02T22:35:38.268444900Z
SystemBootInstance 302
UserBootInstance 285
BootTime 139933
MainPathBootTime 73399
BootKernelInitTime 10
BootDriverInitTime 4566
BootDevicesInitTime 3875
BootPrefetchInitTime 0
BootPrefetchBytes 0
BootAutoChkTime 0
BootSmssInitTime 13291
BootCriticalServicesInitTime 2619
BootUserProfileProcessingTime 1499
BootMachineProfileProcessingTime 0
BootExplorerInitTime 42241
BootNumStartupApps 25
BootPostBootTime 66534
BootIsRebootAfterInstall false
BootRootCauseStepImprovementBits 0
BootRootCauseGradualImprovementBits 0
BootRootCauseStepDegradationBits 0
BootRootCauseGradualDegradationBits 0
BootIsDegradation false
BootIsStepDegradation false
BootIsGradualDegradation false
BootImprovementDelta 0
BootDegradationDelta 0
BootIsRootCauseIdentified false
OSLoaderDuration 1547
BootPNPInitStartTimeMS 10
BootPNPInitDuration 3890
OtherKernelInitDuration 2397
SystemPNPInitStartTimeMS 6100
SystemPNPInitDuration 4551
SessionInitStartTimeMS 10839
Session0InitDuration 2481
Session1InitDuration 381
SessionInitOtherDuration 10427
WinLogonStartTimeMS 24130
OtherLogonInitActivityDuration 5528
UserLogonWaitDuration 1221

Someone please help me. I'm at ends trying to fix this myself. What about the mobo/video card interaction is causing this, and what ways to fix it haven't I tried yet?

More about : shut hang

April 5, 2012 8:48:41 PM

Just received the first BSOD so far. The critical error details are below. Please help:


- System

- Provider

[ Name] Microsoft-Windows-Diagnostics-Performance
[ Guid] {CFC18EC0-96B1-4EBA-961B-622CAEE05B0A}

EventID 100

Version 2

Level 1

Task 4002

Opcode 34

Keywords 0x8000000000010000

- TimeCreated

[ SystemTime] 2012-04-05T20:27:11.385932200Z

EventRecordID 6988

- Correlation

[ ActivityID] {038BCC58-F800-0003-C540-36096A13CD01}

- Execution

[ ProcessID] 1956
[ ThreadID] 3052

Channel Microsoft-Windows-Diagnostics-Performance/Operational

Computer Noah-PC

- Security

[ UserID] S-1-5-19


- EventData

BootTsVersion 2
BootStartTime 2012-04-05T20:24:00.562400100Z
BootEndTime 2012-04-05T20:27:09.170728300Z
SystemBootInstance 340
UserBootInstance 320
BootTime 186957
MainPathBootTime 123568
BootKernelInitTime 9
BootDriverInitTime 23030
BootDevicesInitTime 1137
BootPrefetchInitTime 0
BootPrefetchBytes 0
BootAutoChkTime 0
BootSmssInitTime 34357
BootCriticalServicesInitTime 4595
BootUserProfileProcessingTime 2508
BootMachineProfileProcessingTime 812
BootExplorerInitTime 45069
BootNumStartupApps 20
BootPostBootTime 63389
BootIsRebootAfterInstall false
BootRootCauseStepImprovementBits 0
BootRootCauseGradualImprovementBits 0
BootRootCauseStepDegradationBits 64
BootRootCauseGradualDegradationBits 0
BootIsDegradation false
BootIsStepDegradation false
BootIsGradualDegradation false
BootImprovementDelta 0
BootDegradationDelta 0
BootIsRootCauseIdentified true
OSLoaderDuration 1516
BootPNPInitStartTimeMS 9
BootPNPInitDuration 1151
OtherKernelInitDuration 6599
SystemPNPInitStartTimeMS 7295
SystemPNPInitDuration 23016
SessionInitStartTimeMS 30768
Session0InitDuration 1356
Session1InitDuration 573
SessionInitOtherDuration 32427
WinLogonStartTimeMS 65125
OtherLogonInitActivityDuration 10051
UserLogonWaitDuration 1652
April 6, 2012 4:39:21 PM

One of my systems recently experienced this issue. Like last night recently. Was lazy and shut it down, then turned off the screen and went to bed. When I awoke the next morning the computer was still mysteriously on, hanging on Windows is Shutting Down, just like you. Since there have been others having the same problems as you and I, I am going to assume that it is a Windows Update gone wrong or something to that nature. I am not going to stress about it too much, a solution will come up eventually.
!