First note: EVERY company has a product that will fail. Just because the product fails, does not mean the company is a bad company. It's what the company does about and what the user does about it.
Personally, I don't think anything can EVER properly be fixed without picking up a phone. If you expect email to get the faulty product replaced, then you are gravely mistaken. The numbers are usually fairly easy to find, if you can't find a number, then email me and I'll find the number, but for gosh sakes don't complain about the company until you have exhausted all the resources the company has given you. And I don't represent any of the companies, I'm the one calling them and get a satisfactory fix (usually within a couple weeks at most.) about 99.9% of the time.
With that said, I have issue with one statement that was mentioned here. Someone had mentioned that "most people do" refering to having a problem with the SB Live.
Ok, let's talk numbers now. In 2001 I service roughly 1700 different computers. At that time the majority had the SB Live. But for arguement sakes, I'll say 50% had the SB Live, which is about 850 systems. Divide that by 12 months would make roughly 70 systems per month that had this card. I serviced maybe at most 5 sound cards per month. And just for arguement sakes, we'll say that all 5 were this card. So out of the 70 systems per month with the SB Live, only 5 of them were in need of replacement, that says to me that most of them do not go out, and most people do not have a problem.
So the correct statement would be "some people have a problem with the SB Live" Which is EVERY product in the world!
Additionally, the #1 part we replace is easily the modem. (dialup modem) And 95% of the time is always the same reason. People do not unplug their phone cords during a storm. Most people do not know that a lightening stike a mile away can blow out their modem, but time and time again it does over and over again. Yet, the OEM still replaces them. Even though they have a clause in their warrenty that says "we do not warrenty against lightening"
The number 2 and 3 parts replaced are the motherboard and hard drive, which run neck and neck. then would "other media" drives" then the video card, next comes the powersupply, then the sound card, then finally memory being the least.
In closing I'd like to say that 100% of the service calls I receive started with someone picking up a phone. Many of them may start their repair quest with an email, but in the end, they ALL end up calling tech support. This is because no company, that I know of, will diagnose a legitimate hardware problem through email. So all in all, if you feel it's a hardware problem and not software, pick up that phone and give them a call.
Take Care,
RJ