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HDD failure?

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October 7, 2012 2:45:59 PM

Hi all,

My DELL Inspiron 1501 laptop is not starting properly.

First the message is that the last time the computer was not shut properly and asks if I want to start Windows Normally or in Safe mode etc. Even if any mode is selected, after a while the message on the blue background screen that I get is as follows
" STOP: c0000218 {Registry file failure}
The Registry cannot load the hive(file):
\SystemRoot\System32\config\SOFTWARE
or its log or alternate.
It is corrupt, absent or not readable.

Begining dump of Physical memory
Physical memory dump complete
Please contact administrator...."

The thing stops there!

I tried to boot using the Windows CD but the Boot menu is not showing the DVD/CD drive.

Please advice the steps I should take to return the Laptop to normal working.

Thanks,

Vijay

More about : hdd failure

October 7, 2012 3:02:21 PM

Try holding down Ctrl + F11 when you power on to see if you have a recovery partition. This would enable you to restore to Factory but you would lose any stored data and settings
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October 7, 2012 5:20:13 PM

Thanks Dodger for the quick reply. However nothing happens when I hold down Ctrl+F11. When I release it after some time (after about 30 seconds), the computer continues loading Windows and then gives the blue screen with the same message again.
Any other suggestions are most welcome.
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October 7, 2012 6:11:37 PM

did u press f12 key when bios screen appear many times quickly
then boot screen will appear
select cd rom from it
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October 7, 2012 6:24:51 PM

also pull the battery and ac power and see if the ram is seated on the bottom. most time with hard drives when they die your hear them(noise). or all the data starts getting damaged. when a stick of ram has a bad stop the files that get written into and out of that spot go bad. sometime to find out if there a bad stick of ram talk out 1/2.
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October 8, 2012 6:03:10 AM

Hmmm. I should have said 'hold down Ctrl, then tap F11 repeatedy' to get to the restore menu... but as indicated above, ensure the boot order puts CD/DVD 1st and check out your RAM. Removing one stick at a time is the quickest method of proving them...
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October 8, 2012 6:22:23 AM

System restore to previous point is better option..


vijuk100 said:
Hi all,

My DELL Inspiron 1501 laptop is not starting properly.

First the message is that the last time the computer was not shut properly and asks if I want to start Windows Normally or in Safe mode etc. Even if any mode is selected, after a while the message on the blue background screen that I get is as follows
" STOP: c0000218 {Registry file failure}
The Registry cannot load the hive(file):
\SystemRoot\System32\config\SOFTWARE
or its log or alternate.
It is corrupt, absent or not readable.

Begining dump of Physical memory
Physical memory dump complete
Please contact administrator...."

The thing stops there!

I tried to boot using the Windows CD but the Boot menu is not showing the DVD/CD drive.

Please advice the steps I should take to return the Laptop to normal working.

Thanks,

Vijay

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October 8, 2012 8:43:27 AM

tap f8 and select directory restore mode.
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October 8, 2012 8:45:39 AM

i personally think this is overheating or a bad/missing/corrupt driver. try cleaning first.
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Best solution

October 8, 2012 8:47:31 AM

When you boot your computer and get a message that Windows cannot load because the file Windows\ System32\ Config\ Software cannot be loaded, your Registry is corrupt. This message is telling you that the Registry file name is Software. If the message was Windows\ System32\ Config\ System then the file name would be System. There are a few other Registry files that Windows could complain about, like SAM, Security, or NTuser.dat.

Now that you know how to tell which file needs to be repaired, let's cover how to make the repair.

If the file was NTuser.dat you would simply log on as a different user, if you have more that one user. I always setup a user, "Admin" as a second logon name, just incase of a problem logging into Windows.

The most common files Windows has a problem loading either the System or the Software file. So let me explain how to repair these files. First you need a way to access the file system. If your Windows folder is on an NTFS drive you will need the have the Recovery Console already installed, or a second operating system that can see NTFS files. If your Windows Folder is on a FAT32 (HPFS) you can use a Windows 98 startup diskette.

After you have accessed the Windows folder you need to navigate to the Windows\ System32\ Config folder. Rename the corrupted file to .old, example: software.old. The actual Registry file name does not have a file extension, it is simply named Software.

Now navigate back to Windows\Repair, here you will find a Registry file with the same name as the one you need to repair, In this example I am going to use the file Software. Copy the file Windows\ Repair\ Software to Windows\ System32\ Config\ Software.

Reboot, and Windows should load. If you have Windows XP then install WinSafe XP and use the advance options to install an older backup Registry. If WinSafe does not display any available older registries then you'll need to read on. XP users can use WinSafe to install a backup from System Restore. System Restore will not work, as the Registry Entries for the backups do not exist in the Registry files you installed. If you replaced System of Software.

If you have Windows 2000 or 2003 install a registered version of Registry Drill. Try doing the repair on our newletter here first. If it does not work come back and read on.

Use the load Registry file utility in Registry Drill and load the file Windows\ Repair\ Software. Now have Registry Drill create a repair file. Rename the repair file on your desktop to Original.reg

Now unload the Key and load the file Windows\ System32\ Config\ Software.old. Create a repair file, Repairreg.reg.

If the file cannot be loaded then the database is completely damaged and the file cannot be repaired. You will need to use a backup copy of the file if you have one, or you will have to settle for the current Registry file.

If the file does load then you can have Registry Drill make a repair file. The repair file will export only Registry Keys that are not damaged. Then unload the file in Registry Drill and close Registry Drill. Double click on the desktop file Repairreg.reg. This will import all the old setting less any damaged Keys that Windows could not read. Once the import is complete, double click on the file Original.reg. This will not overwrite all the Registry Keys that where changed by the first import. The first import will contain much more information then the second. The second import will repair any setting that may have cause Windows not to load.

If the file is the System Registry file you will need to do one more step before importing either repair file. The System file does not contain the Key CurrentControlSet, it contains the Keys ControlSet001 and ControlSet002. You cannot write to either Key, only to the CurrentControlSet Key. The CurrentControlSet Key is loaded when Windows loads the Registry, using ControlSet001.

To solve this problem, open both repair files in a text editor, like Notepad or Wordpad. Do a search and replace for \ControlSet001\ and change it to \CurrentControlSet\. Save the files and then import them as I described before. You will receive a message Cannot Import ??? Not all data was successfully written to the registry. This is OK, as the file contains the Key ControlSet002 and some Keys in the CurrentControlSet are protected by Windows. This message only means that some of the Keys where not changed, not that the import was unsuccessful.
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October 20, 2012 8:23:07 PM

Best answer selected by vijuk100.
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October 20, 2012 8:31:27 PM

I would like to thank you all for the time taken to help me resolve my problem. I also found this page from Microsoft on the net while looking for a solution.

http://support.microsoft.com/kb/307545#top

I, however have not used Darren's solution or the Microsoft one simply because I had to get my laptop working as it is a much needed tool in my business life. I therefore purchased a new HDD and loaded the Ubuntu OS which of course is working fine. I shall now try Darren's solution failing which I shall try the MS solution. I could not load the Windows OS on my new HDD simply because the DVD drive was not being recognised. I loaded the Linux OS via a USB drive and after loading it has recognised the DVD drive.

I shall revert with the results of the solution provided by Darren & MS. Thanks again everybody.
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