MS these days...

[crizazykid2]

Many people who don't know about tomshardware turn to 1-800-microsoft. This seems like a good way to solve their problem, but in reality is not. Microsoft service is JUNK.

How do I know this?

I actually called them because I was having trouble with a MS download. First I had to go through the stupid process of pressing a million buttons just to be able to talk to a REAL person. Then finally when I do get to talk to the person the person is in india--or the phillipines--I'm not sure!? So, my service person so says [accent=strong]"Hello, my name is Ash. Please give me your full name, first and last, your address, and your zip code[/accent] When I said that I did not want to give that information, and asked why in the heck MS needed it he just said that they did and they also needed my email address. This was too far...I hung up, the stupid doanload was important enough to deal with this fool (no offense).

Have you all had these idiotic problems with microsoft? Or have things been better for you? I don't know about you, but I think microsoft service has gone to hell and is not about to come back anytime soon.

 

[MadModMike]

Well Sony bought Hell awhile back, so if Microsoft is there, we can expect some outlandish things in the near future. (Can anyone see SonySoft? hehe)

~~Mad Mod Mike, pimpin' the world 1 rig at a time

 

[crizazykid2]

Yeah, to me it seems like sony products are not as cracked as they are said to be any more...plus they charge way too much....but MS is getting just as bad.

 

[pip_seeker]

first off I would never call any company as big as M$FT for support help are you kidding?

If you don't know how to do a search and figure the problem for yourself then take the computer into someone that can.

 

[crizazykid2]

It was a MS error in the software, I'm not just some idiot.

 

[khha4113]

I agreed that they asked your personal info a little too much. I haven't called MS for support but I did email to MS Support and their answers were very helpful, and they didn't ask for my personal info in order to provide their software support.

 

[pip_seeker]

if the disk was defective take it back to where you got it.

Any other error is likely fixed via patch or SP. You won't get anywhere calling a company to talk to a live person. Unless you just like to be friendly and waste time.

If you installed a 3rd party piece of hardware and that is causing the problem then go to the third party that made the hardware.

This experience would likely be had at any american company support help desk. The people filling these spots probably don't know much of anything or they just play stupid because they are abused on a hourly basis.

 

[crizazykid2]

May I remind you that this was a problem with a download, not hardware or a CD.

Glad to know that their email service is better, maybe I tell them about the error in download, then maybe it will be fixed.

 

[mpjesse]

Your first mistake was calling M$.

 

[crizazykid2]

uhh, I thought it was just an abreviation...what is wrong?

 

[pip_seeker]

ah I must have missed that.

But I still would never call them on something like that, I just pound them with some email, hit them in various places til I find some form of life that was willing to help instead of pass me on the next inept person.

maybe even send a few to bill himself or at least try.

if you were getting a dns page they would likely already know about the problem.

 

[crizazykid2]

maybe even send a few to bill himself or at least try.

Now that's an idea! :lol:

 

[moshe615]

spent 4 hours on there just to get them to transfer over my copy of xp to my new system

 

[drcroubie]

...I'm not just some idiot.

yet you didn't think to give a fake name?

Call me Jim Chode, zip 69666.

 

[crizazykid2]

watch it buddy, it is just a nickname and has no reality to it.