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BSOD Troubleshooting

Last response: in Graphics & Displays
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April 18, 2012 7:46:08 AM

I'm running a machine that I built over the winter, standard Intel i5, 16 GB RAM, and two Radeon HD 6850s. For a couple months I had no problems whatsoever, running simple tasks and an online game client (LoL). Then, several days ago, I bought Star Craft 2, which is when the problems began.

Right away, I started having noticeable visual bugs in game, in which I'm pretty sure the GPU essentially failed-- I dropped down to 5-10 fps and the game looked terrible. At this point, however, I thought it was related to the install file, since upon exiting the game it would tell me either that it needed to run a repair, or that the install file was faulty and I needed to wipe it and re-install. After asking around online I was given two suggestions: (1) to update my GPU driver and (2) to disable Crossfire. In response to (1) I updated to Catalyst 12.3 (the current version I believe), and in response to (2) I disabled Crossfire.

For a couple days, everything was fine. Then, in the last few days, I've started getting the dreaded Blue Screen. (I've gotten two different ones and am posting the signatures from them below.) What happens is that the screen scratches and distorts for half a second, then that loud buzzing accompanied by blue on the monitor. I'm pretty sure it has only occurred while playing SC2.

While I'm not positive that the BSOD is related to the previous GPU problems that I was having, I'm pretty sure of it. Right now, a few things are in my mind. One is that Catalyst 12.3 could be bugged. Another is that I might not have completely removed the previous driver. I could also have a hardware problem. One thing that's still a big question mark for me is the whole SC2 not supporting Crossfire thing-- I have a friend running two Radeons in Crossfire who has never had a problem. (He has also updated to Catalyst 12.3, incidentally, and also experiences no problems.)

Basically I'm kind of lost as to the best way to proceed. Thanks for bearing with me.



BSOD 1:

On screen: BAD_POOL_HEADER

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: 19
BCP1: 0000000000000003
BCP2: FFFFFA800C9EE650
BCP3: FF00FA800C9EE650
BCP4: FF00FA800C9EE650
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1


BSOD 2:

On screen: SYSTEM_SERVICE_EXCEPTION

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF9600029A404
BCP3: FFFFF8800D011E60
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1


There is also a minidump and a local\temp file referenced for each one, but I haven't done anything with them.

More about : bsod troubleshooting

April 19, 2012 6:20:05 AM

Bumping once, just had a different BS under MEMORY_MANAGEMENT. Plz help
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April 19, 2012 6:32:06 PM

First thing I would do is roll back your Graphics Drivers, for the Blue Screens at least, they may have not installed properly, if you stop blue screening, keep crossfire off and play star craft on that.

If it doesn't work on SC2, attempt to re update your graphics drivers.
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