How can they do this to me???

Archived from groups: alt.cellular.cingular (More info?)

"Jimmy Smith" <Holland@MST.com> wrote in message
news:s0cKe.3522$Kp.3357@bignews6.bellsouth.net...
> They send me a whopping bill and I call them to ask about the charges.
> They say don't worry, we will investigate because right now we don't know.
> We will call you.
>
> No call. Service cancellation.
>
> Is this right?
>

Depends, how long did you wait for the call and did you note the name and
CSR# of the rep that told you this?

Archived from groups: alt.cellular.cingular (More info?)

"PC Medic" <not@home.com> wrote in message
news:cxcKe.3421$HM1.2950@okepread03...
>
> "Jimmy Smith" <Holland@MST.com> wrote in message
> news:s0cKe.3522$Kp.3357@bignews6.bellsouth.net...
>> They send me a whopping bill and I call them to ask about the charges.
>> They say don't worry, we will investigate because right now we don't
>> know. We will call you.
>>
>> No call. Service cancellation.
>>
>> Is this right?
>>
>
> Depends, how long did you wait for the call and did you note the name and
> CSR# of the rep that told you this?

I waited 10 days. Also, I did not note the name and do not know what a CSR#
is and was never offered one. You can bet I will ask for both next time.
When you talk to them, they only really offer first names anyway. I did ask
for a work order number or investigation number or a "trouble" number, but
they all told me there was no such thing, to just expect a call from a
manager.


>
>
>

Archived from groups: alt.cellular.cingular (More info?)

[POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE]

In <u2rqf1tpu5aan6d0d9lomahabea9tm2ndk@4ax.com> on Fri, 12 Aug 2005 23:45:54
-0400, Larry C. Garrett <noal.fisher@markmonitor.com> wrote:

>Jimmy this is standard operating procedure at Cingular Wireless.
>Customers are treated like dirt. If you are a Cingular customer, you
>are THE ENEMY. Complain, and you get dropped. Just like that.
>
>But they will collect every last penny remaining on your bill - or
>else trash your credit rating.
>
>Angry? Don't share your anger at the store - they have cameras trained
>on every customer. Remember, Cingular considers you the customer as
>"THE ENEMY".

Let me guess... Didn't pay attention to your usage of minutes and got a big
bill? Didn't pay that big bill? And now you're angry that Cingular didn't
let you get away with that?  

--
Best regards, HELP FOR CINGULAR GSM & SONY ERICSSON PHONES:
John Navas <http://navasgrp.home.att.net/#Cingular&gt;

Archived from groups: alt.cellular.cingular (More info?)

>On Fri, 12 Aug 2005 23:45:54 -0400, Larry C. Garrett <noal.fisher@markmonitor.com> wrote:

>Jimmy this is standard operating procedure at Cingular Wireless.

Source??


>Customers are treated like dirt. If you are a Cingular customer, you
>are THE ENEMY. Complain, and you get dropped. Just like that.

I never had a problem, from the woman who sold me the phone to the
tech people. I actually found cingular to be nicer than other techs...

>
>But they will collect every last penny remaining on your bill - or
>else trash your credit rating.

"Remaining on your bill". Well, that says it all. They are a business,
they make money by collecting YOUR debts. Why are you so special that
you don't have to pay "every last penny" which is owed to them?
Credit ratings - they don't 'trash' it, they just deduct points for
OUTSTANDING bills. This is used to make future business propositions
aware that you don't like paying your bills.

>
>Angry? Don't share your anger at the store - they have cameras trained
>on every customer.

Most stores have cameras nowadays, why shouldn't they be allowed to?
After all, they own the store.


>Remember, Cingular considers you the customer as
>"THE ENEMY".

Paranoid? Source? Enemy is a strong word. If you were actually
considered an "enemy", they wouldn't have sold you a phone/contract,
now would they?