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My computer boots up then freezes

  • Computers
  • Dell
  • Windows 7
Last response: in Windows 7
January 28, 2012 9:49:10 AM

Hello, when i first turn on my computer it makes a clicking sound then i get a black screen with just the mouse cursor, if i restart if it works fine, it does this every time if its off a hour or so. its a dell insperon 560 desktop less than a year old, ive spend 3 or 4 hrs will dell tech on phone to no avail, they have tried all kinds of repairs, any sugestions? i think its the hard drive and they are trying to patch it till im out or warranty 28 days left. thank you

More about : computer boots freezes

a b $ Windows 7
January 28, 2012 10:14:52 AM

Do you happen to know, or can you find out the make of your HDD? If it's a Seagate, you can use their free Seatools utility to see if your HDD is generating errors.
a b $ Windows 7
January 28, 2012 11:01:12 AM

if you have another hdd, try installing windows on that and see if it boots. the same way... or if you have a windows disk try booting from it. if it freezes when it comes to check your storage then its likely to be the hdd.
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