Contact the service provider for assistance.
Thank you! I was directed to this sight when I googled support. Finally refreshed the page(as it directed NOT TO). Took me to download page, but that's as far as I've gotten. Other links in page took me to support instead of instructions as to setup & activate. Don't know why things that should be simple in this day & age of technology end up causing headaches. Thanks again - have a great weekend!