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System freezing

Last response: in Systems
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July 4, 2012 4:06:59 AM

I've recently built myself a new computer and it has been working fine until yesterday. I noticed the screen flickering a bit, and more so when I tried to start a game. Then the system started freezing and I would get a frozen blank screen of different colours that would only go away after I hit the reset button. (I've had green, black, blue, and a lovely pink so far). As I was trying to diagnose the problem, check drivers etc the freezing started happening more and more until I couldn't even start windows. I can, however, run in safe mode perfectly fine.
So far I've tried checking the HD, memory check, windows repair, system restore to various points in my computer's history, resetting all BIOS settings to default, opening the computer and blowing out all dust (I do this weekly so there wasn't much), unhooking all my drives and plugging them back in after checking the connection, checking all the drivers (they were up to date from what I could tell, but I'm not an expert), I checked my hardware monitors for temperature but it was fine too, and finally a complete format and reinstall of windows, after which the computer worked fine until windows update finished, then the same freezing started again.
I don't know what else to try, and I have no money to randomly replace pieces to check if it's a hardware problem. Any suggestions? I know enough to follow basic directions for checking and fixing everything, but not enough to figure this out on my own. Any help would be greatly appreciated.

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System Information
------------------
Time of this report: 7/3/2012, 21:03:02
Machine name: MELISSA-PC
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7600) (7600.win7_gdr.120503-2030)
Language: English (Regional Setting: English)
System Manufacturer: MSI
System Model: MS-7752
BIOS: BIOS Date: 04/02/12 16:28:45 Ver: 04.06.05
Processor: Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz (4 CPUs), ~3.3GHz
Memory: 8192MB RAM
Available OS Memory: 8146MB RAM
Page File: 1096MB used, 15192MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7600.16385 64bit Unicode
DxDiag Previously: Crashed in DirectShow (stage 1). Re-running DxDiag with "dontskip" command line parameter or choosing not to bypass information gathering when prompted might result in DxDiag successfully obtaining this information

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: This computer cannot play audio because the Windows Audio service is not enabled. Use the Sounds and Devices Properties control panel to enable audio. No sound card was found. If one is expected, you should install a sound driver provided by the hardware manufacturer.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name:
Manufacturer:
Chip type:
DAC type:
Device Key: Enum\
Display Memory: n/a
Dedicated Memory: n/a
Shared Memory: n/a
Current Mode: 800 x 600 (32 bit) (1Hz)
Driver Name:
Driver File Version: ()
Driver Version:
DDI Version: unknown
Driver Model: unknown
Driver Attributes: Final Retail
Driver Date/Size: , 0 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
Device Identifier: {D7B70EE0-4340-11CF-B123-B03DAEC2CB35}
Vendor ID: 0x0000
Device ID: 0x0000
SubSys ID: 0x00000000
Revision ID: 0x0000
Driver Strong Name: Unknown
Rank Of Driver: Unknown
Video Accel:
Deinterlace Caps: n/a
D3D9 Overlay: n/a
DXVA-HD: n/a
DDraw Status: Not Available
D3D Status: Not Available
AGP Status: Not Available

-------------
Sound Devices
-------------
Description:
Default Sound Playback: No
Default Voice Playback: No
Hardware ID:
Manufacturer ID:
Product ID:
Type:
Driver Name:
Driver Version:
Driver Attributes:
WHQL Logo'd:
Date and Size:
Other Files:
Driver Provider:
HW Accel Level: Emulation Only
Cap Flags: 0x0
Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

---------------------
Sound Capture Devices
---------------------
-------------------
DirectInput Devices
-------------------
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: USB Receiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC517
FF Driver: n/a

Device Name: USB Receiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC517
FF Driver: n/a

Device Name: USB Receiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC517
FF Driver: n/a

Device Name: USB Receiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC517
FF Driver: n/a

Poll w/ Interrupt: No

-----------
USB Devices
-----------
+ USB Root Hub
| Vendor/Product ID: 0x8086, 0x1E26
| Matching Device ID: usb\root_hub20
| Service: usbhub
| Driver: usbhub.sys, 7/13/2009 17:07:09, 343040 bytes
| Driver: usbd.sys, 7/13/2009 17:06:23, 7936 bytes
|
+-+ Generic USB Hub
| | Vendor/Product ID: 0x8087, 0x0024
| | Location: Port_#0001.Hub_#0002
| | Matching Device ID: usb\class_09
| | Service: usbhub
| | Driver: usbhub.sys, 7/13/2009 17:07:09, 343040 bytes

----------------
Gameport Devices
----------------

------------
PS/2 Devices
------------
+ HID Keyboard Device
| Vendor/Product ID: 0x046D, 0xC517
| Matching Device ID: hid_device_system_keyboard
| Service: kbdhid
| Driver: kbdhid.sys, 7/13/2009 17:00:20, 33280 bytes
| Driver: kbdclass.sys, 7/13/2009 18:48:04, 50768 bytes
|
+ Terminal Server Keyboard Driver
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
| Driver: i8042prt.sys, 7/13/2009 16:19:57, 105472 bytes
| Driver: kbdclass.sys, 7/13/2009 18:48:04, 50768 bytes
|
+ HID-compliant mouse
| Vendor/Product ID: 0x046D, 0xC517
| Matching Device ID: hid_device_system_mouse
| Service: mouhid
| Driver: mouhid.sys, 7/13/2009 17:00:20, 31232 bytes
| Driver: mouclass.sys, 7/13/2009 18:48:27, 49216 bytes
|
+ Terminal Server Mouse Driver
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD
| Driver: termdd.sys, 7/13/2009 18:45:55, 62544 bytes
| Driver: sermouse.sys, 7/13/2009 17:00:20, 26624 bytes
| Driver: mouclass.sys, 7/13/2009 18:48:27, 49216 bytes

------------------------
Disk & DVD/CD-ROM Drives
------------------------
Drive: C:
Free Space: 685.3 GB
Total Space: 715.4 GB
File System: NTFS
Model: ST3750528AS ATA Device

Drive: D:
Model: ASUS DRW-24B1ST c ATA Device
Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7600.16385 (English), 7/13/2009 16:19:54, 147456 bytes

--------------
System Devices
--------------
Name: Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E26
Device ID: PCI\VEN_8086&DEV_1E26&SUBSYS_77521462&REV_04\3&11583659&0&E8
Driver: C:\Windows\system32\drivers\usbehci.sys, 6.01.7600.16385 (English), 7/13/2009 17:06:30, 51200 bytes
Driver: C:\Windows\system32\drivers\usbport.sys, 6.01.7600.16385 (English), 7/13/2009 17:06:31, 324608 bytes
Driver: C:\Windows\system32\drivers\usbhub.sys, 6.01.7600.16385 (English), 7/13/2009 17:07:09, 343040 bytes

Name: Realtek PCIe GBE Family Controller
Device ID: PCI\VEN_10EC&DEV_8168&SUBSYS_77521462&REV_06\4&1B5DA774&0&00E1
Driver: n/a

Name: Intel(R) 7 Series/C216 Chipset Family SMBus Host Controller - 1E22
Device ID: PCI\VEN_8086&DEV_1E22&SUBSYS_77521462&REV_04\3&11583659&0&FB
Driver: n/a

Name: High Definition Audio Controller
Device ID: PCI\VEN_1002&DEV_AA88&SUBSYS_AA881787&REV_00\4&149E0448&0&0108
Driver: C:\Windows\system32\DRIVERS\hdaudbus.sys, 6.01.7600.16385 (English), 7/13/2009 17:06:13, 122368 bytes

Name: High Definition Audio Controller
Device ID: PCI\VEN_8086&DEV_1E20&SUBSYS_D7521462&REV_04\3&11583659&0&D8
Driver: C:\Windows\system32\DRIVERS\hdaudbus.sys, 6.01.7600.16385 (English), 7/13/2009 17:06:13, 122368 bytes

Name: AMD Radeon HD 6800 Series
Device ID: PCI\VEN_1002&DEV_6738&SUBSYS_20101787&REV_00\4&149E0448&0&0008
Driver: n/a

Name: Intel(R) 7 Series/C216 Chipset Family PCI Express Root Port 2 - 1E12
Device ID: PCI\VEN_8086&DEV_1E12&SUBSYS_77521462&REV_C4\3&11583659&0&E1
Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7600.16385 (English), 7/13/2009 18:45:45, 183872 bytes

Name: Intel(R) Z77 Express Chipset LPC Controller - 1E44
Device ID: PCI\VEN_8086&DEV_1E44&SUBSYS_77521462&REV_04\3&11583659&0&F8
Driver: C:\Windows\system32\DRIVERS\msisadrv.sys, 6.01.7600.16385 (English), 7/13/2009 18:48:27, 15424 bytes

Name: Intel(R) 7 Series/C216 Chipset Family PCI Express Root Port 1 - 1E10
Device ID: PCI\VEN_8086&DEV_1E10&SUBSYS_77521462&REV_C4\3&11583659&0&E0
Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7600.16385 (English), 7/13/2009 18:45:45, 183872 bytes

Name: Intel(R) Management Engine Interface
Device ID: PCI\VEN_8086&DEV_1E3A&SUBSYS_77521462&REV_04\3&11583659&0&B0
Driver: C:\Windows\system32\DRIVERS\HECIx64.sys, 8.00.0000.1262 (English), 11/9/2011 10:04:14, 60184 bytes

Name: Intel(R) 7 Series/C216 Chipset Family SATA AHCI Controller - 1E02
Device ID: PCI\VEN_8086&DEV_1E02&SUBSYS_77521462&REV_04\3&11583659&0&FA
Driver: C:\Windows\system32\DRIVERS\msahci.sys, 6.01.7600.16385 (English), 7/13/2009 18:48:27, 30272 bytes
Driver: C:\Windows\system32\DRIVERS\pciidex.sys, 6.01.7600.16385 (English), 7/13/2009 18:45:46, 48720 bytes
Driver: C:\Windows\system32\DRIVERS\atapi.sys, 6.01.7600.16385 (English), 7/13/2009 18:52:21, 24128 bytes
Driver: C:\Windows\system32\DRIVERS\ataport.sys, 6.01.7600.16385 (English), 7/13/2009 18:52:21, 155728 bytes

Name: Intel(R) USB 3.0 eXtensible Host Controller
Device ID: PCI\VEN_8086&DEV_1E31&SUBSYS_77521462&REV_04\3&11583659&0&A0
Driver: C:\Windows\system32\DRIVERS\iusb3xhc.sys, 1.00.0003.0214 (English), 1/26/2012 10:39:34, 787736 bytes

Name: Xeon E3-1200/2nd Generation Intel(R) Core(TM) Processor Family PCI Express Root Port - 0101
Device ID: PCI\VEN_8086&DEV_0101&SUBSYS_77511462&REV_09\3&11583659&0&08
Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7600.16385 (English), 7/13/2009 18:45:45, 183872 bytes

Name: Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E2D
Device ID: PCI\VEN_8086&DEV_1E2D&SUBSYS_77521462&REV_04\3&11583659&0&D0
Driver: C:\Windows\system32\drivers\usbehci.sys, 6.01.7600.16385 (English), 7/13/2009 17:06:30, 51200 bytes
Driver: C:\Windows\system32\drivers\usbport.sys, 6.01.7600.16385 (English), 7/13/2009 17:06:31, 324608 bytes
Driver: C:\Windows\system32\drivers\usbhub.sys, 6.01.7600.16385 (English), 7/13/2009 17:07:09, 343040 bytes

Name: 2nd Generation Intel(R) Core(TM) Processor Family DRAM Controller - 0100
Device ID: PCI\VEN_8086&DEV_0100&SUBSYS_77511462&REV_09\3&11583659&0&00
Driver: n/a

---------------
EVR Power Information
---------------
Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality)
Quality Flags: 2576
Enabled:
Force throttling
Allow half deinterlace
Allow scaling
Decode Power Usage: 100
Balanced Flags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 50
PowerFlags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 0

More about : system freezing

a b B Homebuilt system
July 4, 2012 6:10:32 AM

I'm sorry but i did not read all of your post because i'm no expert my self but I can give some pointers that i have learned on my builds any my problems. First off how old is your computer? Does the problem happen on all games or just a few of them? what drivers have you updated? and finally please give me all of your specs.
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Best solution

July 4, 2012 6:25:37 AM

sounds like a video card problem, is the fan on the video card spinning?
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a b B Homebuilt system
July 4, 2012 6:30:27 AM

sounds like a psu problem
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l
July 4, 2012 3:38:00 PM

Checked the video card - the fan is spinning. My computer is new, I built it 2 months ago. Is there a way I can tell if it's the psu? Or would I just have to buy a new one and see if that fixes the problem? I was able to finish updating windows in safe mode and now the screen is just really flickering every time I switch pages on the internet. I haven't been brave enough to try reinstalling a game, I suspect that would give me another crash for certain.
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a b B Homebuilt system
July 4, 2012 3:39:51 PM

you know it atcually could be your monitor... how old is it and have you touched it a lot, if it's new you should still have your warranty on it! so if you do get a new one and see if that helps.
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July 5, 2012 2:30:08 AM

Thanks for all the suggestions. I think it's my video card. I, in my panic and annoyance at not having a working computer, didn't remember that my husband's computer has the exact same video card in it. I pulled it out and plugged it in my machine today and so far everything seems to be running smoothly. Going to try and install Diablo 3 to give it a workout. Thankfully, the card is only 2 months old and still under warranty. I appreciate all the help!
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July 16, 2012 11:01:18 PM

Best answer selected by Hecyra.
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!