I built my PC about 6 months ago. It ran fine and there were no problems. A few weeks ago I had a hard drive failure (SSD). About two weeks ago I put in a new hard drive and everything was fine.
Today while fast forwarding a youtube video my video locked up. The screen froze and had purple lines across the screen, I could still hear the audio but the screen was froze and I had to restart my PC. It happened again later (also while fast forwarding the video) as well. I thought maybe it was issue with the driver so I tried a new one and decided to run Furmark to stress test the card. I have run furmark in the past with this card and had no issues at all.
When I started Furmark within a few seconds my PC restarted, I heard a popping sound and then saw smoke and smelled something burning. I immediately turned the PC off, unplugged the power supply and let it sit for a few minutes. I then removed the card and my wife and I both gave it a sniff and we both agreed that it had a burnt smell coming from it. I also noticed upon removing it that there was a piece loose inside the card, on the side where the power cables plug into it. Looks like a heat sink. Here's a picture that I took of the card and you can see the loose piece....
http://i49.tinypic.com/2encbpw.jpg
The PC seems to work (using the onboard graphics). But I'm worried that this could be a bigger issue than just the graphics card. I know from looking online that many associate a popping sound and smoke with the PSU. I read online where someone suggested removing the power supply and taking a flashlight to look into it from the fan area for burned wires or a burning smell. I did that and saw neither.
I also gave the motherboard a visual inspection and the capacitors at least visually look fine. I don't see anything leaking or any burned areas on the board. I plan to check the backside of the board tomorrow.
So obviously I need to RMA the card but should I be concerned about the PSU or something else?
This is my build....
Motherboard: Asus P8Z68-V Gen3
Processor: i5 2500K
Memory: 8 GB Corsair Vegeance
Power Supply: Corsair 750W TX750M
Graphics Card: EVGA GTX 560 Ti
Today while fast forwarding a youtube video my video locked up. The screen froze and had purple lines across the screen, I could still hear the audio but the screen was froze and I had to restart my PC. It happened again later (also while fast forwarding the video) as well. I thought maybe it was issue with the driver so I tried a new one and decided to run Furmark to stress test the card. I have run furmark in the past with this card and had no issues at all.
When I started Furmark within a few seconds my PC restarted, I heard a popping sound and then saw smoke and smelled something burning. I immediately turned the PC off, unplugged the power supply and let it sit for a few minutes. I then removed the card and my wife and I both gave it a sniff and we both agreed that it had a burnt smell coming from it. I also noticed upon removing it that there was a piece loose inside the card, on the side where the power cables plug into it. Looks like a heat sink. Here's a picture that I took of the card and you can see the loose piece....
http://i49.tinypic.com/2encbpw.jpg
The PC seems to work (using the onboard graphics). But I'm worried that this could be a bigger issue than just the graphics card. I know from looking online that many associate a popping sound and smoke with the PSU. I read online where someone suggested removing the power supply and taking a flashlight to look into it from the fan area for burned wires or a burning smell. I did that and saw neither.
I also gave the motherboard a visual inspection and the capacitors at least visually look fine. I don't see anything leaking or any burned areas on the board. I plan to check the backside of the board tomorrow.
So obviously I need to RMA the card but should I be concerned about the PSU or something else?
This is my build....
Motherboard: Asus P8Z68-V Gen3
Processor: i5 2500K
Memory: 8 GB Corsair Vegeance
Power Supply: Corsair 750W TX750M
Graphics Card: EVGA GTX 560 Ti