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Integrated gpu HD4000 crashes in every game

  • Graphics Cards
  • Games
  • Graphics
Last response: in Graphics & Displays
May 22, 2012 3:37:51 AM

I just built my new rig, but am currently using the integrated graphics on the i5 3570k until I can afford the video card. The iGPU for this chip is the HD4000.

It seems to handle the Windows desktop and videos fine, but every game I have tried to play encounters an error and either freezes or crashes to desktop within 30 minutes. Sometimes there is a stutter where the graphics freeze for a moment and then the game resumes, but it will usually crash completely within a few minutes after this. This happens even though some of the games run very smooth with great performance.

The games I have tried running:
Natural Selection 2 (first person shooter)
Vindictus (similar to TERA Online/WoW)

As far as I know, all my drivers are up to date. Can someone help me troubleshoot what is going on and how to fix it?

More about : integrated gpu hd4000 crashes game

a c 106 U Graphics card
May 22, 2012 3:50:59 AM

are you running these game on max? which i would highly advise not to.
a c 96 U Graphics card
May 22, 2012 3:55:43 AM

lower the games settings to minimal
Related resources
May 22, 2012 4:09:32 AM

Some of the games I am running on max, because they run great when I do so. Torchlight and Vindictus both get 30+ fps and smooth gameplay, even maxed out. I am at 1280x1024 resolution.

Natural Selection 2 I have been running at the lowest graphical settings.

I will try turning those other games down to lower settings to see if it helps.
May 22, 2012 4:40:25 AM

When I use Intel's driver update software on their site, it says my graphics drivers are up to date. However, my driver page under display settings says I have driver from 3/19/12, while the latest driver on that page for Windows 7 is 15.​26.​8.​2696 from 4/3/12.

However, when I download that exe file and try to run it, it goes completely through the installshield and then tells me that my computer does not meet the minimum specifications to install the software. What should I do next?

I tried turning down the graphics settings, but the game still crashed. This time I got a crash report, here's what it said:

Problem signature:
Problem Event Name: APPCRASH
Application Name: Torchlight.exe
Application Version:
Application Timestamp: 4b5f7519
Fault Module Name: MSVCP90.dll
Fault Module Version: 9.0.30729.6161
Fault Module Timestamp: 4dace5bd
Exception Code: c0000005
Exception Offset: 00005d2a
OS Version: 6.1.7601.
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
May 22, 2012 5:43:54 AM

I was able to install the latest drivers from Intel's site. But even though it says 15.​26.​8.​2696 on the download, the graphics driver it installs is , so I guess I was already up to date.

The games have continued to crash, so nothing has been fixed. One thing I noticed during the last crash, when I opened task manager to end the program, was that the game was using almost four times the normal amount of memory during the crash--nearly 2GB.

Any more suggestions?
a c 117 U Graphics card
May 22, 2012 5:47:09 AM

the driver is the same version, look at the last four digits, 2696. though it not being able to reinstall because your system doesn't meet the requirements is . . . .odd.

apparently something is really flonky with some driver . .whether its on the microsoft side with MSVCP90.dll or the intel HD graphics, i am sorry i cannot tell.
May 23, 2012 2:56:14 AM

After uninstalling + reinstalling every driver possibly responsible, including Microsoft C++ Visual Studio Distributions, I finally just wiped my hard drive and did a fresh install of Windows. This time I used the driver CD that came with the motherboard and let it automatically install everything. As soon as I had everything installed, I downloaded and ran Torchlight, and again the game crashed.

At this point I think that:
1. The Intel drivers are flawed.
2. The games I'm playing are older and something about them is messing up when they are played on the brand new HD 4000.

Thanks everyone for the help, I guess I will just have to wait to see if Intel releases an update.