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Ms office home and student 2007 wont install

Last response: in Windows 7
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January 31, 2012 10:27:11 PM

Have Dell Inspiron w/Win 7. MS Office worked fine this week. On 1/22/12 I contacted Dell re: blue screen problem. Tech said it was because my computer was running too slowly and he did cleanup, etc. Then he installed System Mechanic and told me it would solve problems. Had even more problems so contacted Dell last Sunday (1/29/12) and THAT tech told me System Mechanic should never have been installed because it conflicts with my anti-virus and told me to uninstall which I did 1/30/12 after conv. w/Dell about refunding my money. Discovered my AV had not updated at all during the week. Contacted Total Defense today...spent 4 hours w/him to uninstall/reinstall and get it working.

NOW none of the MS office programs work. All say they're not installed, but they are there in the program files. Tried to reinstall from CD...quit half way through and said it could not finish installation. I used Excel during the week so I know it was working after System MEchanic install but do not know if the uninstall of that or the changes the AV tech made are responsible.

Ideas/suggestions/help? Can't uninstall or reinstall MS Office and I really need it asap. I'm trying everyplace to see if somebody, somewhere has some answers for me since I have to call MS for support and then wait forever.
a b $ Windows 7
January 31, 2012 10:31:12 PM

try office repair in office tools use the diagnose part
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January 31, 2012 10:39:43 PM

Tried that, thanks...said it's not installed! AND I've tried to unistall and it won't do that either...stops and says it's encountered an error...can't install...Grrrrr. Thanks. :-)
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a b $ Windows 7
January 31, 2012 10:44:15 PM

the office is a trial period or bought it for a full icense
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January 31, 2012 10:52:06 PM

Full license..hve had/used it for 2 years. I know this is basically a hardware site, but seemed some good info so hoped somebody would have some ideas for me. :-) Thanks
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a b $ Windows 7
January 31, 2012 11:07:03 PM

Hi :) 

When you REINSTALL Office from a legal disc it WILL offer to repair your existing installation....

All the best Brett :) 
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January 31, 2012 11:13:38 PM

scout_03 said:
you could try revo to uninstall office before that do you still have you cd or dvd for the office to reinstall it http://www.revouninstaller.com/revo_uninstaller_free_do... use the free one


Thanks, I'll check that and see it it works tomorrow. Too frustrated with everything tonight.
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January 31, 2012 11:15:20 PM

Brett928S2 said:
Hi :) 

When you REINSTALL Office from a legal disc it WILL offer to repair your existing installation....

All the best Brett :) 


I have the install disc..in fact it hadn't even been opened because it came installed on the computer. It bombed shortly after starting and said it couldn't complete the installation...no offer to repair. Then we tried to uninstall and it said it couldn't uninstall. Right now I'm thinking it's going to be a hardware problem involving a hammer. Thanks. I appreciate your help.
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a b $ Windows 7
January 31, 2012 11:27:49 PM

You could always try a system restore to a time when Office was working, its what its there for and if this does not work you can always undo the restore.
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January 31, 2012 11:49:03 PM

pjmelect said:
You could always try a system restore to a time when Office was working, its what its there for and if this does not work you can always undo the restore.


Thought of that, but that would undo the 4+hours spent today uninstalling/reinstalling/updating my AV. It might come to a restore, but right now the AV is more important than Office. I just keep thinking either it has something to do with the System Mechanic uninstall or all the changes the AV tech did today, but I don't know which is to "blame." I wish I'd thought to be sure everything worked after I uninstalled SM and before we did all the changes to the AV, but I just didn't think of it. :-(
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a b $ Windows 7
February 1, 2012 12:24:29 AM

Did you try uninstalling from within Safe Mode?
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February 1, 2012 12:41:00 AM

no, we didn't try that. I will tomorrow. Thanks
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!