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Is my video card defective?

Last response: in Graphics & Displays
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May 25, 2012 7:49:18 AM

Hello,

This is my built:
CPU: Intel Core i3-2120 3.3GHz Dual-Core Processor
Motherboard: Asus P8Z68-V LX ATX LGA1155 Motherboard
Memory: Patriot Signature 8GB (2 x 4GB) DDR3-1600 Memory
Hard Drive: Samsung Spinpoint F3 1TB 3.5" 7200RPM Internal Hard Drive
Video Card: Asus Radeon HD 7850 2GB Video Card
Power Supply: Corsair 500W ATX12V Power Supply
Optical Drive: LG GH22NS90B DVD/CD Writer

First of all I have installed the correct drivers. I tried the ones that came in the cd, the windows update ones, and the amd auto detect/manual drivers.

Secondly, it is not overheating issues. I ran the monitor utility side by side while browsing the web. Temp was around 30-40 for gpu and motherboard.

When I use the video card my computer hangs and crashes. Somtimes it freezes at random times when I am surfing the net. By freeze I mean that the keyboard and mouse become unresponsive and I would have to hard reboot. Luckily the motherboard has onboard graphics, so I tried using that. As a result the computer no longer freezes. I also borrowed another graphics card (ATI RADEON 4350) and it also works.

So is the video graphics card defective or can it be the powersupply or do I have to modify the bios settings?

More about : video card defective

a c 109 U Graphics card
a b V Motherboard
May 25, 2012 8:09:29 AM

Did you try the drivers off of amd's website?
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May 25, 2012 9:10:33 AM

amuffin said:
Did you try the drivers off of amd's website?


Yes I did. I always tried it on linux and gives me some sort of watermark on the bottom right. It reads unsupported amd hardware
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May 25, 2012 9:27:36 AM

Is it a new build?

Are you attempting overclock on the gfx card?

Have you had previous versions of catalyst drivers loaded on the system?

Do you have GPU-Z? If so, watch your sensors to see if the card is throttling core clocks. Then the question is, is it hanging/freezing when under load or just at "random" times?
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May 25, 2012 4:59:01 PM

Yes it's a new build. I am not overclocking I have left all settings stock. I make sure I uninstall previous versions of catalyst drivers. I didn't have GPU-Z installed, so I will try and monitor those senors and will update. It hangs/freezes when watching a video or just surfing the web.

Update: I used the graphics card again and ran GPU-Z. I tried playing batman arkham city and it froze after the splash screens but luckily it recoverd. So I got to take a screenshot of the gpu-z and have the log sheet also. Hopefully I can put links here. Here they are:
https://www.dropbox.com/s/edl4abzi0uj2ck1/freeze.gif
https://www.dropbox.com/s/yhptzlrs075lykq/GPU-Z%20Senso...

What you happen to know what is causing it to crash from these files. Is it a defective video card?
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May 26, 2012 3:13:55 AM

Okay I started messing around with the batman game setting and got some interesting results. When I put the setting on extreme the driver crashes and it tries to restore itself but ultimately crashes and gives me the BSOD. On high it does the same thing but the driver is able to restore it self and I'm able to play the game flawlessly.
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Best solution

May 26, 2012 2:13:59 PM

Dude... increase your fan speed to 40%
and raise your 2d clocks ... you will have to do it manually.. locate the file PROFILES.xml in C>Users>(admin name)>APP data>local>ati or amd> Profiles.xml
make sure you select that ... show hidden files and folders..
when you open the profiles.xml by notepad.. it will look like this ... just change the values

You have to change those two values (I set them to 70000 and 80000)

<Feature name="CoreClockTarget_PCI_VEN_1002&DEV_6819&am p;SUBSYS_25531458&REV_00_4&2D68EC9A&0& amp;0008A">
<Property name="Want_0" value="70000" />
<Property name="Want_1" value="97500" />
</Feature>
<Feature name="PowerControl_PCI_VEN_1002&DEV_6819&S UBSYS_25531458&REV_00_4&2D68EC9A&0& ;0008A">
<Property name="Want" value="0" />
</Feature>
<Feature name="MemoryClockTarget_PCI_VEN_1002&DEV_6819& amp;SUBSYS_25531458&REV_00_4&2D68EC9A& 0&0008A">
<Property name="Want_0" value="80000" />
<Property name="Want_1" value="120000" />
</Feature>
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May 26, 2012 5:12:40 PM

There is no Profile.xml there. I installed the GPU Tweak that came with CD, maybe I can change it from there. Right now the values are:

GPU Clock (MHz): 0870
Memory Clock (MHz): 4840
Fan Speed(%): 0020 (under fan speed there are two options auto and manual, auto is selected.)

What should I change these values too? If not how can I make this profile.xml show up. I already put view hidden folders, but when I go into ati its empty.

babarv2 said:
Dude... increase your fan speed to 40%
and raise your 2d clocks ... you will have to do it manually.. locate the file PROFILES.xml in C>Users>(admin name)>APP data>local>ati or amd> Profiles.xml
make sure you select that ... show hidden files and folders..
when you open the profiles.xml by notepad.. it will look like this ... just change the values

You have to change those two values (I set them to 70000 and 80000)

<Feature name="CoreClockTarget_PCI_VEN_1002&DEV_6819&am p;SUBSYS_25531458&REV_00_4&2D68EC9A&0& amp;0008A">
<Property name="Want_0" value="70000" />
<Property name="Want_1" value="97500" />
</Feature>
<Feature name="PowerControl_PCI_VEN_1002&DEV_6819&S UBSYS_25531458&REV_00_4&2D68EC9A&0& ;0008A">
<Property name="Want" value="0" />
</Feature>
<Feature name="MemoryClockTarget_PCI_VEN_1002&DEV_6819& amp;SUBSYS_25531458&REV_00_4&2D68EC9A& 0&0008A">
<Property name="Want_0" value="80000" />
<Property name="Want_1" value="120000" />
</Feature>
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May 26, 2012 6:43:29 PM

Dude it worked! I've been trying to find the problem for almost a month now. I was about to return it. But the profile.xml appeared after I changed a setting in the gpu utility. I changed the values, restarted it, ran a game on extreme and it worked!

These is what it looks like now:

<Feature name="CoreClockTarget_PCI_VEN_1002&DEV_6819&SUBSYS_04311043&REV_00_4&80E7924&0&0008A">
<Property name="Want_0" value="70000" />
<Property name="Want_1" value="89000" />
</Feature>
<Feature name="PowerControl_PCI_VEN_1002&DEV_6819&SUBSYS_04311043&REV_00_4&80E7924&0&0008A">
<Property name="Want" value="0" />
</Feature>
<Feature name="MemoryClockTarget_PCI_VEN_1002&DEV_6819&SUBSYS_04311043&REV_00_4&80E7924&0&0008A">
<Property name="Want_0" value="80000" />
<Property name="Want_1" value="123000" />

2 more questions
Do I keep these values forever?
Should I change any other values to make it more efficient?

Thanks again babarv2

babarv2 said:
Dude... increase your fan speed to 40%
and raise your 2d clocks ... you will have to do it manually.. locate the file PROFILES.xml in C>Users>(admin name)>APP data>local>ati or amd> Profiles.xml
make sure you select that ... show hidden files and folders..
when you open the profiles.xml by notepad.. it will look like this ... just change the values

You have to change those two values (I set them to 70000 and 80000)

<Feature name="CoreClockTarget_PCI_VEN_1002&DEV_6819&am p;SUBSYS_25531458&REV_00_4&2D68EC9A&0& amp;0008A">
<Property name="Want_0" value="70000" />
<Property name="Want_1" value="97500" />
</Feature>
<Feature name="PowerControl_PCI_VEN_1002&DEV_6819&S UBSYS_25531458&REV_00_4&2D68EC9A&0& ;0008A">
<Property name="Want" value="0" />
</Feature>
<Feature name="MemoryClockTarget_PCI_VEN_1002&DEV_6819& amp;SUBSYS_25531458&REV_00_4&2D68EC9A& 0&0008A">
<Property name="Want_0" value="80000" />
<Property name="Want_1" value="120000" />
</Feature>

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May 26, 2012 6:44:04 PM

Best answer selected by lemendoza.
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a c 273 U Graphics card
a b V Motherboard
May 26, 2012 7:17:57 PM

This topic has been closed by Mousemonkey
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