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HELP! my ati catalyst version wont update

Last response: in Graphics & Displays
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May 25, 2012 8:48:45 PM

I've tried updating to the newest drivers but whenever i install a new version it still says im on 11.6 , i've removed all previous drivers restarted and then installed a fresh 12.4 onto it. What is going on here o0?
a b \ Driver
May 25, 2012 9:27:40 PM

what video card do you have?

there was something about only updating every three month when you have a 4000 series card
May 26, 2012 1:15:59 AM

kingy10kingy said:
I've tried updating to the newest drivers but whenever i install a new version it still says im on 11.6 , i've removed all previous drivers restarted and then installed a fresh 12.4 onto it. What is going on here o0?

I have same problem. It's a bug. At least 4 threads besides this one have been created. You might want to check those although there is no solution. Just sharing of experience. According to one poster, AMD say wait for 12.5 ( also in those threads ).
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May 26, 2012 1:24:21 AM

12.4 drivers are buggy for cards from the 4k series and older.
a b \ Driver
May 26, 2012 2:51:55 AM

try this put the 12.4 download on your desktop then remove the old driver restart the system and install from desktop,(i got a hd 4770 formula and using 12.4 on win 7 x 64 )
May 26, 2012 10:52:49 AM

I have an hd 5970 , this is really shameful on ati's part

@scout i've already tried that
a b \ Driver
May 27, 2012 2:36:36 AM

there are many people that got issue with this card on the forum and in the net,see and forum if someone got this solved or ask the catalyst team about this bug
a b \ Driver
May 27, 2012 3:01:44 AM

Install it from the device manager.
May 27, 2012 3:56:09 AM

For OP & Everyone;
Quote:
Response and Service Request History:

Thank you for contacting AMD

I understand that you installed 12.4 but the system information has not changed to 12.4 instead it states that it’s running Catalyst version 11.5. If I have missed any critical information please let me know as my suggestions may change.

It has been a noted issue that when you update to Catalyst 12.4 it does not change the system information. Our Catalyst engineering team is currently working on it and there should be a fix for it in 12.5. If you went through the 12.4 installation and it was all successful it means that the system is using the 12.4 drivers just that the system information did not change. If you do need a current version number in the system information to play games or to run a certain application my recommendation is to install 12.3 for now till 12.5 is released.

Windows 7 64bit previous drivers:

http://support.amd.com/us/gpudownl [...] sta64.aspx

In order to update this service request, please respond, leaving the service request reference intact.

Best regards,

AMD Global Customer Care
!