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My friends brand new Alienware X51 wont boot up.

Tags:
  • Power Supplies
  • Alienware
  • Components
Last response: in Components
December 10, 2012 4:05:18 AM

Sorry if this is the wrong category to post this question. But my friend has got a brand new Alienware X51, and it wont start up. Everything start to turn on and the fans turn on then everything immediately turns off. Any solutions to this problem? Here are the specs:
CPU : Intel Core i7-2600
Operating system : Windows 7 Home Premium 64-bit
Processor : Intel Core i7-2600 (3.40GHz, 8MB L3 Cache, 8C) 1 S
Memory : 8GB (2x4GB) 1333MHz Dual Channel Memory 1 S
Hard Drive : 1TB Serial ATA (7,200 rpm) 1 S
Optical Drive : DVD+/-RW (Read/Write) 1 S
Graphics : 1GB GDDR5 NVIDIA GeForce GTX 555 1 S
Audio : Internal High-Definition 7.1 Performance Audio 1 S
Wireless : Integrated 802.11 a/b/g/n Wi-Fi Wireless LAN 1 SPorts
Size : 318x318x95mm
PCMark : 3319

More about : friends brand alienware x51 wont boot

a b ) Power supply
December 10, 2012 7:49:39 AM

Hi

Something which occasionally works with laptops
remove power cable & battery
hold down power on switch for 20 or 30 seconds which discharges some capacitors.
Re connect battery & power cable and try again

If this does not work then contact Dell Technical support for RMA
you should not have to try dismantling to find out what has come loose on a new laptop
Does box laptop delivered in show signs of being dropped ?

regards

Mike Barnes
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a b ) Power supply
December 10, 2012 7:58:51 AM

Send it back?

They will instantly RMA it.

I wouldn't want any issues if I'd wasted, sorry spent that much money on an OEM pc.
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December 10, 2012 8:53:06 AM

If it is BRAND NEW, and he's had it for UNDER 30 DAYS
- SEND IT BACK TO DELL FOR REPLACEMENT --- NOT REPAIR!

Else, they're paying a +20% plus premium for Dell/Alienware Support and not planning on using it?
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