Need help with internet connection please

Juangod1

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Sep 20, 2011
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18,510
I got a compaq presario cq40 laptop with windows 7 ultimate, when i connect to my wifi network everything appears to be working, it connects perfectly and shows signal, but when i open mozilla or IE it cant open any site. I cant even ping google or yahoo, i tried to see if a proxy was set wrongly but they were disabled, even windows troubleshooter says there is no problem with the connection, "update programs" such as apple updater and avast antivirus dont work too, thanks in advance
 

Juangod1

Distinguished
Sep 20, 2011
2
0
18,510

Could you say how to do this step by step, thanks for the patience