Tech support how do i find my network key for my wireless on my computer

A friend of mine laptop will not connect to the internet. Im attempting to figure out the reason. Do you know where I can find my wireless security key password on my computer?I cannot remember it and when I rest the modem, it stayed the same and did not change to the factory settings. Then I also attepted to connect her laptop directly to my modem and she still can't connect to the internet. Do you know what I need to do?
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Connectivity Wireless Laptops Connection Computers Internet Wireless Networking