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Video drivers stopped responding and have recovered

Last response: in Graphics & Displays
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June 21, 2012 4:47:01 AM

So I found this forum by googling the thread's name. I would absolutely appreciate any help on this that could fix the problem.

I built this computer by hand back in October of 2011. I pieced together everything with two other friends, each one of us checking our work to make sure it was solid and everything was compatible. I won't post my ENTIRE Dxdiag here, but I am trying to figure out exactly how the forum works.

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System Information
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Time of this report: 6/20/2012, 23:36:27
Machine name: MONSTER
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120503-2030)
Language: English (Regional Setting: English)
System Manufacturer: Gigabyte Technology Co., Ltd.
System Model: GA-970A-UD3
BIOS: Award Modular BIOS v6.00PG
Processor: AMD Phenom(tm) II X6 1100T Processor (6 CPUs), ~3.3GHz
Memory: 8192MB RAM
Available OS Memory: 8190MB RAM
Page File: 3656MB used, 12720MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode

Card name: AMD Radeon HD 6900 Series
Manufacturer: Advanced Micro Devices, Inc.
Chip type: ATI display adapter (0x6718)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_6718&SUBSYS_23701462&REV_00
Display Memory: 1773 MB
Dedicated Memory: 2030 MB
Shared Memory: 3838 MB
Current Mode: 1440 x 900 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: S243HL
Monitor Id: ACRADCF
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: HDMI
Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.17.0010.1124 (English)
Driver Version: 8.961.0.0
DDI Version: 11
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 4/5/2012 21:20:04, 1067520 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B71EE2-2458-11CF-B673-7A03BEC2C535}
Vendor ID: 0x1002
Device ID: 0x6718
SubSys ID: 0x23701462
Revision ID: 0x0000
Driver Strong Name: oem14.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_NICayman:8.961.0.0:p ci\ven_1002&dev_6718
Rank Of Driver: 00E62001
Video Accel: ModeMPEG2_A ModeMPEG2_C

If the whole thing is needed, I will gladly post it. Anyway, onto my problem.

Back in 2011, I initially had issues playing Skyrim and Dead Island. The screen would either go black and freeze or cause vertical lines of various colors. Either way, it would result in me having to hard-reboot my machine.

I switch out my video card (to a duplicate but brand new MSI R6970 Lightning), ran tests on the CPU and Mobo, the RAM and even Furmark. I tried EVERYTHING. I was even told that my card wasn't getting the voltage it needed so I unlocked voltage control and increase it a LITTLE bit. From it's natural 1174 to 1200 and then 1250 in testing. This seemed to make my card more stable.

After I replaced my video card, this issue seemed to vanish for a while - but then came the current issue. Video drivers stopped responding and have recovered. This happens just having any sort of gaming program open. Newer games like the Game of Thrones RPG, older ones like City of Heroes, even easy ones like Minecraft. All in all, it's just started happening everywhere. Every time it does this, the game I'm playing freezes up and needs to be closed with Task Manager.

I've googled and looked and searched and found nothing that will help me. I'm basically at the end of my wits with this machine as I really don't know what else to do. Any help would be incredibly appreciated.
June 21, 2012 5:09:03 AM

fantastik250 said:
Have you installed the latest beta driver 12.6?

http://support.amd.com/us/kbarticles/Pages/AMDCatalyst1...


I've just installed this (having not known about it before) and I'm going to test it immediately. First test succeeded marginally; the area where the game would lock up and video drivers would stopped responded passed with flying colors. The next 'cut scene' animation blacked out, though, for about 4 seconds and then went back into the game. Are there any other solutions in case this doesn't work? I'll continue to test.
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June 21, 2012 5:15:05 AM

Also, try default clocks on any component and see if you still have problems. I know in your earlier post you actually overclocked the card. Now try default with the new drivers. Also, have you overclocked anything other than the GPU?
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June 21, 2012 5:26:42 AM

fantastik250 said:
Also, try default clocks on any component and see if you still have problems. I know in your earlier post you actually overclocked the card. Now try default with the new drivers. Also, have you overclocked anything other than the GPU?


I actually didn't overclock the card - it came that way from the factory.

I'm still having the same issue - the video drivers stopped responding and recovered.

I've opened my AMD Vision Engine Control Center and can disable my Graphics Overdrive if need be, or simply modify the "High Performance GPU Clock Settings" (which is at 940 MHz) and the "High Performance memory clock settings" (which is at 1375 MHz), I don't know the default settings for the card though. Suggestions / thoughts?

EDIT::

Pressing the default button pushes the "High Performance GPU Clock Settings" to 880 MHz. It also disables my manual fan control - but that's just easily clicked. Would that be the proper, non-overclocked setting?
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June 21, 2012 5:51:28 AM

fantastik250 said:
Turn off graphics overdrive. What is the temps of your system CPU and GPU while playing?

Download HWMonitor:
http://www.cpuid.com/softwares/hwmonitor.html


I've been using MSI Afterburner to monitor my temps.

Idle (GPU): 35-38c
Playing/Active (GPU): 42-61c

After downloading HWMonitor I got a look at my CPU temperatures..

Idle (CPU all 6 cores): 40-43c
Playing/Active (CPU all 6 cores): 45-49c.

I turned off the Graphics Overdrive like you said. Will do further testing to see if it works.
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June 21, 2012 6:18:20 AM

After disabling, I don't seem to be receiving the error again. My GPU is getting a little hotter - 55-64c during active/play. That's probably because, though, that I've disabled the manual control of the fans. Is there a program I can use besides MSI Afterburner (which wants to overclock at system startup and attempt to overclock my GPU anyway) for manual fan control while the Graphics Overdrive (and therefore it's own manual fan control) box is disabled?
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June 21, 2012 6:22:01 AM

You can turn on manual fan control without using graphics overdrive.
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June 21, 2012 6:36:48 AM

Made a liar out of myself.

I was testing multiple things to see what would happen. Finally received the error again.

GPU temp was 54 max while playing.
CPU temp was 48 max while playing.

I think, however, that my MSI Afterburner changed it back to being overclocked, so I undid it, and I'm going to try it again. Will report on how it goes. (By the way, Fantastik, thank you for helping me and being patient with me.)
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June 21, 2012 6:50:11 AM

No problem, let me know how it goes.
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June 21, 2012 9:23:53 AM

Seems to be working just fine. Tested several things and will continue to do so. I set the fans to be 65%, mostly because I'm not sure what's a good measure for the fan speed. I've been told the R6970 can run pretty hot.

Anyway, I appreciate it. I'll start testing it some more and if it works out just fine, I'll mark it solved. Thanks Fantastik! :) 

EDIT::

After a full day of testing, it seems that this has been solved. Fantastik, I appreciate it and thank you. :D 
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June 22, 2012 4:28:05 AM

Best answer selected by Eredin.
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June 22, 2012 4:45:27 AM

Glad that it worked out for you :) 
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