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Belkin router wired connection problem

Last response: in Networking
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August 14, 2011 3:36:10 PM

Hi,

I have a belkin F5D8633-4 wireless router. It serves a desktop which is connected with a UTP cable, and a couple of laptops in a wireless fashion.
I have noticed that at random times (about 4 times a day) the internet connection is lost briefly for all these machines (including the wired one). This means I still can get into the router configuration page during these connection losses, but the configuration page would tell me the internet connection is down. Now, I'm sure my ISP is not that bad, so I believe I'm looking at a malfunctioning router, which doesn't maintain the connection to the ISP. I've already reinstalled the firmware, but the problem persists. Are there any settings that I could try? (I'd prefer not to reset completely to factory settings, since I would lose all my settings).

These connection losses take about a minute, and the connection is reestablished automaticly. Basicly I'm just hitting "refresh" for a minute in a browser waiting for the reconnect. This is quite a nuisance when using online applications or games which would freeze.

Any help appreciated
August 14, 2011 4:15:09 PM

From the sound of it I would not automatically assume its the router. When the connection is lost what does the lights on the modem do? If you know how have you checked the logs of the modem itself? Open its menu by its IP and some modems will tell you the history of its connection.

August 14, 2011 4:27:52 PM

I don't know what the lights do. I'll check next time I experience a connection loss. I assume just the "internet" led stops lighting up.

In the system log of the router i found this sequence of entries:

08/14/2011 16:39:51 ADSL Media Up !
08/14/2011 16:39:30 ADSL Media Down !

the timestamp checks out with the last connection loss
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August 15, 2011 11:38:22 AM

I had a connection failure again just now.

When i got the the router the 'internet' light was off, and the ADSL-light was flickering with a frequency of about half a second. A moment later the ADSL-light stayed on, and the internet light flickered a second, and stayed on as well. So I assumed the connection had returned, and went to my laptop. The connection did not return until a short while later, so I checked the log again and found this:

08/15/2011 13:31:53 ATM1 start PPP
08/15/2011 13:31:53 Dial On Demand(ATM1)
08/15/2011 13:31:53 ADSL Media Up !
08/15/2011 13:31:26 ATM1 stop PPP
08/15/2011 13:31:26 ADSL Media Down !
08/15/2011 13:31:06 If(ATM1) PPP connection ok !
08/15/2011 13:31:05 ATM1 get IP
08/15/2011 13:31:01 ATM1 start PPP
08/15/2011 13:31:00 ADSL Media Up !
08/15/2011 13:30:40 ATM1 stop PPP
08/15/2011 13:30:39 ADSL Media Down !
08/15/2011 13:30:34 sending ACK to 192.168.2.4

So basicly two connection losses happened shortly after eachother.
August 18, 2011 3:12:18 AM

Same thing happend to me for the past 3 weeks.

Solved it by throwing the Belkin router I bought out the window and ended up getting a Netgear N600, speed has increased, no lag, in online gaming and my ping has halved...

Will never buy a belkin product again.
Anonymous
August 22, 2011 10:57:01 AM

Quote:
Hi,


Like all other hardware devices connected to your PC, even Belkin router connected to the system requires drivers to function. Drivers are the link between the routers and the Operating System and problems with the drivers can cause connection to break. All Belkin router users having the router disconnecting automatically issue are suggested to check the router drivers installed on the system using the device manager. If the drivers are found incorrect.


Wrong!!! There are no such thing as "router drivers". All computers connect to routers through an ethernet connection running TCP/IP. There are drivers for wired and wireless ethernet devices. Please don't post incorrect advice on this forum.
August 22, 2011 1:39:46 PM

indeed, routers require no drivers. It's all done in the network layer of the TCP/IP stack. Again, the problem lays either with a malfunctioning router, or some weird problem with the link from the modem/router to the ISP, which I beleive to be unlinkely.
August 24, 2011 6:13:06 PM

Depending on age, Belkin routers do suffer from random connection drops, even Netgear and Linksys devices suffer from this.

As lukums has said, time to replace and get a nice DGND3700.
August 28, 2011 9:18:47 PM

Sir G said:
I had a connection failure again just now.

08/15/2011 13:31:53 ATM1 start PPP
08/15/2011 13:31:53 Dial On Demand(ATM1)
08/15/2011 13:31:53 ADSL Media Up !
08/15/2011 13:31:26 ATM1 stop PPP
08/15/2011 13:31:26 ADSL Media Down !
08/15/2011 13:31:06 If(ATM1) PPP connection ok !
08/15/2011 13:31:05 ATM1 get IP
08/15/2011 13:31:01 ATM1 start PPP
08/15/2011 13:31:00 ADSL Media Up !
08/15/2011 13:30:40 ATM1 stop PPP
08/15/2011 13:30:39 ADSL Media Down !
08/15/2011 13:30:34 sending ACK to 192.168.2.4

So basicly two connection losses happened shortly after eachother.


Hmm, looking at the logs, looks like the router is set to "Dial on demand". Correct me if I'm wrong but this will usually disconnect your internet connection when idle.
If you can change this setting to something that makes it stay connected regardless of activity, it may solve your problem.

I have a Netgear router and that has the same kind of settings... I have set it to always connect and I never have any connection drops.

Hope this helps!!
August 29, 2011 3:35:26 PM

There is no dial on demand setting anywhere. I'm pretty sure it's not on either, since some of the disconnects happen during heavy traffic.

I'm thinking the router is old, and needs replacing.
!