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Will give free SWTOR standard edition account to first to fix issue

Last response: in Graphics & Displays
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June 22, 2012 4:32:56 AM

I just upgraded my mobo too an ASUS M5A97 AM3+ AMD 970 SATA 6Gb/s USB 3.0 ATX AMD Motherboard with UEFI BIOS and my CPU too an AMD FX-4170 Zambezi 4.2GHz (4.3GHz Turbo) Socket AM3+ 125W Quad-Core Desktop Processor my. GPU is an ati sapphire 7850 and my monitor is an gateway FHX2402L. for some reason there is a black border around the screen (even at launch where BIOS is) and scaling/changing resolution is not doing anything.. the border is no bigger than 3 mm but it's driving me crazy not only because I am getting super low frames in Rift when my PC is overkill for that game but I wasn't having this problem with inferior hardware. Please help me I am raging hard @_@ I feel like I spent 300$ too google black border fix and to constantly find people saying to set scaling to 0% in CCC (it's called AMD vision engine control center now for some reason, apparently because I have an AMD GPU and CPU) I tried to adjust my screens vertical/height options in the main menu but for some reason it's greyed out and when I try to select it it just skips over it and goes to the next option :)  help plox



I failed to mention I had to have my hard drive wiped and windows reinstalled, but I am confident that I downloaded all the drivers I need.
June 22, 2012 5:00:16 AM

You should not need to adjust the resolution, Catalyst Control Center automatically detects the screen and sets the proper resolution. The scaling adjuster in Catalyst Control Center is just a slider that you move to the right to increase the picture size (as it decreases the black border around the picture). There should also be no need to mess with the vertical or horizontal adjustments. Adjusting the scaling (overscan) probably won't change the border around the BIOS splash screen, however.
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June 22, 2012 5:01:37 AM

Quote:
You should not need to adjust the resolution, Catalyst Control Center automatically detects the screen and sets the proper resolution. The scaling adjuster in Catalyst Control Center is just a slider that you move to the right to increase the picture size (as it decreases the black border around the picture). There should also be no need to mess with the vertical or horizontal adjustments.



The black border around my screen suggests otherwise
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June 22, 2012 5:05:54 AM

Scaling is not the same thing as changing resolution.
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June 22, 2012 5:08:10 AM

Quote:
Scaling is not the same thing as changing resolution.



I'm well aware of this, I'm just curious are you trying to help me right now? all you did was tell me what you thought I didn't know >.> I'm looking for a fix to the black border I have, I said that changing the resolution and adjusting scaling is not fixing my issue. do you have any idea what I could possibly do to fix the issue I am having?
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June 22, 2012 5:12:44 AM

are you using a dvi cable or hdmi?
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June 22, 2012 5:13:27 AM

Quote:
are you using a dvi cable or hdmi?


I have tried too use both, same results except with the HDMI I can change scaling -,-
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June 22, 2012 5:17:40 AM

Believe it or not, I'm trying to help. If you already changed the resolution, then saved those settings, it will confound your attempt to use the scaling adjuster. My opinion is that you should click the "Autodetect" so CCC will reset your resolution to its native dimensions (which will give you a black border) then use the scaling adjuster to force the desktop to fit the full size of your screen.

http://i1049.photobucket.com/albums/s397/spankmon/Scree...
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June 22, 2012 5:20:26 AM

Quote:
Believe it or not, I'm trying to help. If you already changed the resolution, then saved those settings, it will confound your attempt to use the scaling adjuster. My opinion is that you should click the "Autodetect" so CCC will reset your resolution to its native dimensions (which will give you a black border) then use the scaling adjuster to force the desktop to fit the full size of your screen.

http://i1049.photobucket.com/albums/s397/spankmon/Scree...



Hmm I understand, for some reason mine says 10% instead of 15 :(  I am a huge noob, can you please tell me where I can set it to "autodetect" I think that this is the fix I am looking for. Thank you for the time.
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June 22, 2012 5:32:09 AM

Here's a pic of the "Detect" button, but I'm not so sure it will readjust the resolution. You might need to reset it manually to native resolution.

http://i1049.photobucket.com/albums/s397/spankmon/CCC-d...

And that percentage difference between yours and mine is probably just because we have different monitors.
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June 22, 2012 5:36:36 AM

Quote:
Here's a pic of the "Detect" button, but I'm not so sure it will readjust the resolution. You might need to reset it manually to native resolution.

http://i1049.photobucket.com/albums/s397/spankmon/CCC-d...


I'm pretty sure that my native resolution is 1920x1080, which is what it's set to right now. it's still at 10%
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June 22, 2012 5:41:47 AM

Quote:
Here's a pic of the "Detect" button, but I'm not so sure it will readjust the resolution. You might need to reset it manually to native resolution.

http://i1049.photobucket.com/albums/s397/spankmon/CCC-d...

And that percentage difference between yours and mine is probably just because we have different monitors.


No mine used to be at 15% until today lol
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June 22, 2012 5:52:12 AM

Something happened to my AMD vision engine control center AKA CCC, I'm in 1920x1080 res but my over/under scaling is at 10% to 0 so I am getting a black border around my screen at all resolutions. PLEASE HELP @_@
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a b U Graphics card
June 22, 2012 6:06:01 AM

Are you connecting via HDMI cable? What happens if you connect via DVI or VGA ( if your monitor have such ports )?
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June 22, 2012 6:08:50 AM

Quote:
Are you connecting via HDMI cable? What happens if you connect via DVI or VGA ( if your monitor have such ports )?



Nothing changes, I tried both DVI and HDMI. can't try VGA
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a b U Graphics card
June 22, 2012 6:11:39 AM

What is your monitor? Are you by any chance using a TV? Hmmm.. I guess not because a TV do not usually have DVI & have VGA instead.

What is the monitor, anyway?
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June 22, 2012 6:12:42 AM

Quote:
What is your monitor? Are you by any chance using a TV?


It's not a TV, It's a gateway FHX2402L. It's an HD monitor that supports 1920x1080 resolution
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a b U Graphics card
June 22, 2012 6:18:08 AM

I see... what exactly happen to AMD CCC?

Did you try to reinstall it? What is the version & what is your graphics card?
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June 22, 2012 6:21:01 AM

Quote:
I see... what exactly happen to AMD CCC?

Did you try to reinstall it? What is the version & what is your graphics card?


My under/overscaling options used to be at 15%-0%, now it's at 10%-0%. I tried to reinstall three times, I have an ATI 7850 and the driver is 12.6 I tried 12.3 and 12.4
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June 22, 2012 6:44:11 AM

I have an ati 7850... my monitor is a gateway FHX2492L... thread title speaks for itself, I'm using an HDMI cable I just had a new CPU and MOBO installed my hard drive was wiped yes I re installed drivers now underscan is at max 10%(used to be 15) and for some reason this is making me get a black border.. can someone tell me what I should do
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a b U Graphics card
June 22, 2012 6:50:34 AM

2MM is not too bad & I think it is normal.

Not that I looked, I just noticed that I myself have it both in my Laptop Screen & desktop monitor on all sides. I used to be bothered with it before for my TV because I have bigger black boarder when I use them with my PC (about 4mm) but I soon forget about it & no more problem. :) 
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a b U Graphics card
June 22, 2012 6:53:02 AM

Just saw your other thread. Why open so many? You could have said here how big is the black boarder. If it is 2mm as you said in your other thread I would have said not to worry from the beginning... :) 
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June 22, 2012 6:55:52 AM

Quote:
Just saw your other thread. Why open so many? You could have said here how big is the black boarder. If it is 2mm as you said in your other thread I would have said not to worry from the beginning... :) 


Because people are more likely to answer and I am incredibly pissed that after upgrading inferior hardware that I now have a giant black rectangle surrounding my screen when I am trying to game. It may not bother someone that just wants to log on too facebook or watch some youtube videos but it bothers me and there is no reason I should have to deal with it -.-


Not trying to say you don't game but if you do and you can deal with it you're lucky lmao
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June 22, 2012 7:20:57 AM

I *think* there are two variations of the 1920x1080 resolution, one is PAL (Europe) and the other NTSC (N America). Some monitors sold in the US come with the PAL version as native. So even if you have the correct resolution, you might not be using the version that is native to your monitor.

My feeble suggestion is to click the "Defaults" button at the bottom of the CCC, save and close CCC, reboot and then see if the scaling adjuster can be used to fill your screen completely. I see in your other threads that you have tried more than one version of the Catalyst driver... its possible that there is a conflicting file remaining (even if you uninstalled the previous driver before installing the new one) that is preventing the scaling adjustment from working as it should.

When I install a new version of Catalyst, after using the Windows uninstaller to remove the old driver, I also use Driver Sweeper to completely purge all files related to Catalyst. I do this after logging into Windows Safe Mode (click F8 repeatedly at the first sign of the Windows splash screen at boot-up to access Safe Mode). This always works well for me, but I'm not going to recommend it because some people claim that Driver Sweeper is a suspicious application.

http://i1049.photobucket.com/albums/s397/spankmon/Scree...

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June 22, 2012 7:34:59 AM

Also, If i want to play in a lower resolution I can't because the lower I go the worse the border gets
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a b U Graphics card
June 22, 2012 8:11:41 AM

Quote:

Not trying to say you don't game but if you do and you can deal with it you're lucky lmao
I guess I am. :bounce: 
I game in 3x42" LED TV's. :)  I sit about 7 feet away when I game. The TV's have a 1" bezel in between. But it becomes invisible as I got immersed in the gameplay so I guess the 4mm black boarder is nothing...
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a b U Graphics card
June 22, 2012 1:49:27 PM

Have you checked within the monitors settings. (Using the buttons on the monitors). I havent had to do it in a long time but some monitors use to have settings that when you bring up the monitor menus you would get the option for how close the image is to the edge of the monitor. The fact that you're saying it happens at boot even in the bios makes me think its not a software issue like in CCC but something you'll have to adjust on the monitor itself.
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June 22, 2012 7:38:45 PM

I have a border around my screen that gets bigger the lower I set my resolution, right now it's at 1920x1080(recommended res) I tried reinstalling CCC and adjusting settings through monitor menu but the options are greyed out.. adjusting overscan doesn't help either (but for some reason it's max underscan is now 10% and not 15%) I just upgraded my CPU and mobo and feel like I payed 300$ to get a giant black rectangle around my screen. please help lol
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a c 125 U Graphics card
June 22, 2012 7:41:53 PM

Monitor OSD settings...?

As in, have you pushed the little menu button on your monitor to make sure the screen size is set properly?
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June 22, 2012 7:43:59 PM

Quote:
Monitor OSD settings...?

As in, have you pushed the little menu button on your monitor to make sure the screen size is set properly?


When I try to select what looks like these options they are greyed out..
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a c 125 U Graphics card
June 22, 2012 7:47:26 PM

What type of cable are you using? VGA?
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June 22, 2012 7:48:30 PM

Quote:
What type of cable are you using? VGA?


I tried to use VGA DVI and HDMI same thing for all

and it's not my monitor I tried it on 3 different monitors
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a c 125 U Graphics card
June 22, 2012 7:55:05 PM

Hmm... Weird that the monitor OSD won't work...

Anyway sounds to me like underscan.

Have you tried finding/installing drivers for the monitor?
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June 22, 2012 7:57:05 PM

Quote:
Hmm... Weird that the monitor OSD won't work...

Anyway sounds to me like underscan.

Have you tried finding/installing drivers for the monitor?



If only it were that simple, overscaling at 0%. and I found the drivers but I have no idea how to install them.. I think I already have the latest one since there is only 1 driver online and I think it's already installed
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June 22, 2012 8:39:37 PM

I think I found a solution, it says the driver for my display is from 2006, but the latest is from 2010. I don't know how to install an "ICC profile" It's what I got when I downloaded the latest drivers. please respond. I can't rest until I fix this u.u
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a c 103 U Graphics card
June 22, 2012 8:45:16 PM

so whats the problem? you never really stated what the issue is....is it you get an error when you try to install new drivers that says something about ICC Profile? you need to give us more information
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June 22, 2012 8:48:22 PM

Quote:
so whats the problem? you never really stated what the issue is....is it you get an error when you try to install new drivers that says something about ICC Profile? you need to give us more information



The issue is in the title, I don't know how to install the driver when I point it to the directory it says the latest one is installed.
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June 22, 2012 9:28:43 PM

just had a new mobo and CPU installed, had to have my hard drive wiped and resintalled windows 7. I installed all the drivers I needed using driver genius pro. Now there is a black rectanlge around my screen that gets bigger the lower my resolutions gets, it has nothing to do with scaling (Maybe? underscaling used to have a max of 15% now it's 10%) I can't manually adjust my monitors vertical/height because the option isn't there and I have triedu sing DVI VGA and HDMI it's the same thing for all of them. Please help, this is starting to get irritating it seems like I am the only person in the world with this problem. And please don't tell me it isn't a big deal just because the line is only 2-3 mm wide on the highest resolution I have.
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June 22, 2012 9:50:55 PM

Th eproblem you have described indicates that the graphics card driver you need in order to reach the resolution for your monitor is not installed. By default Windows will use a generic graphics driver, but this may not be able to support resolutions higher than 1024x768 (sometimes higher, but not always).

I suggest you install the applicable graphics driver for your computer. You can normally source these from the manufactor, e.g. www.nvidia.com, www.amd.com, www.matrox.com, www.intel.com
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June 22, 2012 9:53:08 PM

Quote:
Th eproblem you have described indicates that the graphics card driver you need in order to reach the resolution for your monitor is not installed. By default Windows will use a generic graphics driver, but this may not be able to support resolutions higher than 1024x768 (sometimes higher, but not always).

I suggest you install the applicable graphics driver for your computer. You can normally source these from the manufactor, e.g. www.nvidia.com, www.amd.com, www.matrox.com, www.intel.com


I just uninstalled everything AMD for drivers, can you PLEASE tell me what AMD driver I need to download for my 7800 series to fix this issue?
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a c 214 U Graphics card
June 22, 2012 10:10:14 PM

What GPU do you have?
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June 22, 2012 10:12:53 PM

Quote:
What GPU do you have?



sapphire 7850, do you know if i need do remove the driver only from control panel or do I go into device manage and uninstall AMD radeon 7800 series under display adaptor?
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June 23, 2012 12:10:14 AM

For some reason my monitor won't go full screen in its native resolution.(1920x1080) I have adjusted overscan to 0%(for some reason max underscan is only 10%, used to be 15) and tried uninstalling an reinstalling AMD drivers i have an sapphire 7850 and nothing changed. In fact when the display drivers were not there and it was in the 1024x700 res or w/e it is I still had this black border no more than 3 mm wide surrounding my screen. I recently had my harddrive wiped and windows 7 reinstalled as i got a new mobo and CPU. I'm more than certain that this is an issue i can fix myself without having to bring my PC in to a shop because it was working fine before the new mobo and CPU! I think it's happening because something on my hard drive that I needed was removed. It says that my monitor display has the latest drivers (the PnP thing or w/e) but it says they are from 2006 and on the website where i download drivers for my monitor it says the latest are from 2010. I tried to download drivers from the gateway website I have a FHX2402L but all it gives me is a file called ICC profile that doesn't do anything. The b order is still there when my PC is starting up.(windows loading screen, the menu where i can choose to launch BIOS) I have tried VGA and DVI AND HDMI the still thing still happens.... also the lower my resolution goes the bigger the black border gets.. I even used driver sweeper to remove AMD drivers and still no luck.. if you can solve this problem for me I will select your answer as best and send you a message with the login details for the SWTOR account and you can change the pass word and do with it as you will I don't really care.. thanks for reading
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June 23, 2012 12:18:48 AM

Quote:
Use GPU scaling method, then overscan to 10%



That made the borders worse, unless you mean overscan to 0% which is what it's at now and still has borders...
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June 23, 2012 12:24:22 AM

Quote:
Been a while since i used AMD drivers, but i had this issue with my old 4870's.

Try under scanning if it makes the picture fit to aspect.

GPU scaling helps in games, also try turning the monitor off by the plug, then turn it back on once you enable the GPU scan method.



none of that worked, underscaling just makes the borders even larger lol. and I already had enable GPU scaling on also unplugging monitor didn't help either :( 
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June 23, 2012 12:30:19 AM

Quote:
Is there any size options in the menu on the actual screen (using the screen controls)?


There are but it's so weird when i try to select what looks like should be screen adjust( a small screen with arrows pointing in every directions) it just skips right over it! there is also what I assume to be atuo scale (as it's a small monitor symbol with the words "auto" written on it) but I can't select it either. I have no idea wtf is going on lol
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June 23, 2012 12:32:05 AM

Hey there,

Go to CCC>graphics>desktop and displays>configure(click on black triangle).

Under "image scaling" check "scale image to full panel size".
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June 23, 2012 12:34:51 AM

lordravage said:
Hey there,

Go to CCC>graphics>desktop and displays>configure(click on black triangle).

Under "image scaling" check "scale image to full panel size".



full panel size along with the other 2 options are greyed out, but it says full panel size is enabled.(under enable GPU scaling)
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!