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Computer crashing, all fingers point to Graphics Issue

Last response: in Graphics & Displays
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June 25, 2012 10:19:25 AM

Hello, ever since 6/09 I've been getting a persistent problem with my system. Lovely me has a 1-2 year old dell studio xps. Since 6/15 My cpu is consistently crashing in normal mode, and the display on screen freezes, with occasional refreshes of frames (no matter what I'm doing but it originally started with my gaming) The computer is still running as you can actively hear new commands being put in (vie keyboard, etc.) . The only way to actually run the computer anymore is in safe mode (now) and that does not satisfy gaming addiction at all, lol. Did some digging here and across google and best I can figure I need a new power supply or graphics card (fingers crossed on power supply), so w/o further ado, specs.

Windows Vista x64
Intel Core I7 - 920 @ 2.66
6GB of Ram (6 sticks :'(  )
AMD Radeon HD 4850
1 DVD ROM, 1 DVD RW
Dell wireless 802.11n network adapter
Intel network connection
And normally 4-5 USB's plugged in
And the jaw dropper which I just found out today......
Delta DPS-360FB-1A power supply (http://www.atxpowersupplies.com/delta-power-supplies.ph... their site does not link to the 360FB despite clicking on it, links instead to a 460)

Which, near as I can tell, is 360 w on my system which pushes 4-500? T_T Is this what's causing my display crashes? Also have several system reports. These events would eventually lead to Blue Screens, but as I said what was displaying on my monitor was frozen information.....
Here's the first on 6/9
Problem Event Name: LiveKernelEvent
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
BCCode: 117
BCP1: FFFFFA800A5C21D0
BCP2: FFFFFA6000BB6DCC
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_0_6002
Service Pack: 2_0
Product: 768_1
Server information: a0e6d7f4-78d2-45af-831c-9798a496ad9e


The most recent, 6/16 (I know, I haven't had time to give this all the diligence I need, work schedule, but to the point.....)
Problem Event Name: LiveKernelEvent
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
BCCode: 117
BCP1: FFFFFA800A5C21D0
BCP2: FFFFFA6000BB6DCC
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_0_6002
Service Pack: 2_0
Product: 768_1
Server information: a0e6d7f4-78d2-45af-831c-9798a496ad9e


Any help received is GREATLY, GREATLY appreciated.
June 25, 2012 10:36:46 AM

if you can get your hands on another PSU try it out. if it really is 360W you'd be pushing it. did it come with that 4850 it did you add it?

What does the label on the side of the PSU list the wattage and amps as? especially the 12V
June 25, 2012 10:45:12 AM

Yes, this Dell Studio XPS was one of those design it yourself models and 4850 was what "came" with it (although I think it was the cheapest option, but w/e)

Its hard to read the thing as all the information is interspersed with asian characters, but I'll give it a shot...

INPUT: 100-127V / 10A . 200[240V ~/5a
47hz-63hz
OUTPUT: +12VA /15A
+5V/18A
+3.3V/17A
+12VB/16a
+5Vaux/2a

The combine power on: +12VA & +12VB TOTAL 300W MAX
+12VA & +12VB 300W
The combine power on: +5v& +3.3V & 12VA & 12VB TOTAL 350W MAX
+5V & 3.3V &12VA & 12VB 350W


Is that legible to you?
Related resources
June 25, 2012 10:56:24 AM

I'm actually afraid it might be too late, but now that I'm aware of the problem I'm trying to fix T_T Any suggestions on PSU? I'm browsing newegg but 1/2 the options mean diddly squat to me. I have no PSU knowledge T_T All I know is I'm looking @ 550W options that should be enough?

http://www.newegg.com/Product/ProductList.aspx?Submit=E...
June 25, 2012 4:53:33 PM

And is that working with my computer and everything? Has the right 20 pin connection or w/e I need? Sorry, like I said, determining this is all foreign to me
June 25, 2012 7:39:13 PM

Yes it does. It has all the required connections and even more.

1 x Main connector (20+4Pin)
1 x 4+4 Pin EPS 12V
2 x PCI-E
5 x SATA
4 x Peripheral
1 x Floppy
July 4, 2012 10:25:12 AM

So, as a little update, I bought a Corsair CX500, was a snap to install, and computer boots fine...... into safe mode. Now when I try a normal boot, about halfway through loading, I get a blue screen that gives me an atikmpag.sys error. Did some searching and googling, various reading, so I used "DriverSweeper" to remove all my ATI stuff. I can now boot to normal windows mode! There's still pixel "tearing"( I think that's the right term for what I'm seeing) on the load screens, but once I get to the logon screen its all golden. However, upon reinstalling ATI drivers for my graphics card and rebooting, I get my BSOD again :'( 

Been doing this repeatedly all day with various previouse versions of catalyst and still no go. So I'm at a loss and looking for more help =D

Best solution

July 4, 2012 11:03:23 AM
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Damnit. I suppose warranty is already over? Graphics card looks like fried.. Don't get me wrong, it's a very good thing you upgraded a power supply - low spec power supply might have been the first thing that fried the card. It would be great if you had a friend with a graphics card which you could borrow just to test it though.

Just a question: You did connect the 6-pin power connector from the power supply to the graphics card, right?
July 4, 2012 11:16:26 AM
July 4, 2012 11:26:10 AM

Yes that's it.
July 4, 2012 11:34:03 AM

Looks like under voltage killed your card. The tearing and strange colours are probably due to fried GPU memory. The GPU itself is suspect as the hardware fails when the driver is installed.

A cheap PSU only ever leads to pain. Chalk it up to experience.
July 4, 2012 11:53:25 AM

So I'm now out of options to "fix" the issue? All I can do now is buy another GPU?
July 4, 2012 12:12:40 PM

Best answer selected by adamellison88.
July 4, 2012 1:33:03 PM

Yes, I suppose so. However, I'd still try another GPU before buying new one if you can get your hands on one.
July 4, 2012 3:55:36 PM

This topic has been closed by Mousemonkey
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