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7970 Crashing Furmark & Games

Last response: in Graphics & Displays
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June 26, 2012 3:13:34 PM

Hi Guys...
PC has started to crash to a Black Screen on all games after a couple of minutes. Tried Furmark which gave me the same black screen crash, roughly same amount of time. Temps seem okay, GPU was around 70C - 72C right before crash. Non-gaming use has no issues.
I can actually predict the crash in Furmark ...thats how consistant it is.

Screen goes black: This happens during gameplay and in Furmark and in game main menus.

Audio looping: The last sound will loop quickly (buzzing effect) until the computer is rebooted.

Everything unresponsive: Only solution is to manually restart with reset button on case.

NO CPU OC`s. Only Factory OC of GPU(XFX 7970). Please help....

Thanks
J

Specs:
GPU: XFX 7970 BE DD (factory OC)
CPU:i7 3820 No OC.
MOB:Rampage IV Formula
MEM:16Gb Dominator GT
PSU:AX1200
Catalyst Drivers 12.4
June 26, 2012 3:20:43 PM

Has it been stable before with the same drivers ? Try Running with Just 1 stick of Ram.
June 26, 2012 3:23:23 PM

Ye been totally stable since 12.3 and 12.4... no issues.
MEM too? ...been piling up on a list of things to try tonight...lol.

Got to be done if i want it fixed.. :pt1cable: 
Related resources
June 26, 2012 3:28:35 PM

jakalakn said:
Ye been totally stable since 12.3 and 12.4... no issues.
MEM too? ...been piling up on a list of things to try tonight...lol.

Got to be done if i want it fixed.. :pt1cable: 


Add RAM, Update MB BIOS, Check PSU , Install 12.6 to your to do list. :p 

All the best !!

Its the RAM IMO
June 26, 2012 3:35:55 PM

sl4y3r said:
Add RAM, Update MB BIOS, Check PSU , Install 12.6 to your to do list. :p 

All the best !!

Its the RAM IMO


Ye... gonna be a late one... :heink: 
Cheers!
June 26, 2012 3:47:56 PM

I had the exact issue with my 7970 months ago when I first got it, I tried literally everything, tested my RAM and all, thought it was a faulty card :( !

Eventually I used driver sweaper and installed the drivers that came with the card (the CD), it made my problems go away. I updated to the latest drivers shortly after that and I had no problems from then on.

I just assumed I was missing a dll or had some unfriendly dll left over from my 5870, not too knowledgable about all that, but no problems since!!

Try the 12.6 beta drivers, 12.7 should be out in the next week too.

Hope that helps!
June 26, 2012 3:54:26 PM

joedjnpc said:
I had the exact issue with my 7970 months ago when I first got it, I tried literally everything, tested my RAM and all, thought it was a faulty card :( !

Eventually I used driver sweaper and installed the drivers that came with the card (the CD), it made my problems go away. I updated to the latest drivers shortly after that and I had no problems from then on.

I just assumed I was missing a dll or had some unfriendly dll left over from my 5870, not too knowledgable about all that, but no problems since!!

Try the 12.6 beta drivers, 12.7 should be out in the next week too.

Hope that helps!


Wow... first bit of good...ish news I had all day.... tried sweeping my ATI drivers and went as far back as 12.3.... but will try the disk that came with the card tonight. What sweeper did you use?
June 26, 2012 3:56:55 PM

I had the same problem with my PC. I am running dual 6950's. found it was a bad ram slot on my mobo :( 

I pulled everything i could. Down to 1 card, 1 stick of ram and it was fine. I ran test after test with no problem.

Moved my ram stick to slot 2 and BAM, getting black screen and reboot. Did not happen in any other slot.
June 26, 2012 4:13:05 PM

1) Download Driver Sweeper here.
2) Download Catalyst 12.6beta drivers here but don't install.
3) Custom uninstall all AMD software and select everything and reboot.
4) Run Driver Sweeper and clean AMD drivers and reboot.
5) Re-install CCC and reboot.
June 27, 2012 8:17:20 AM

Bit of an Update after last night....
Test Notes:

Uninstalled CCC, Updated BIOS, Swept drivers in safe mode, Installed XFX7970 disk drivers, Tried 12.6 CCC, Tried 1 stick of RAM, Took XFX card out and installed it again, Tried it in another compatible slot, Tried new cables, Tried Reference 7970 clock and MEM settings....

Tested at every step and Still Crashes in Furmark and Games. Furmark crashes at Exactly 72.9C...every time.

June 27, 2012 8:31:51 AM

Jesus dude, that's a lot of testing.

I know you've done a lot, I went through a similar process, it's very frustrating. Some anti virus and firewalls can interfer with driver installs ( I actually ended up talking to someone from AMD when this was happening to me). So after removing your drivers in safe mode when you reboot plug out your net and disable your anti virus.

To be honest there's a very slim chance that's the problem, at this stage if I were you I'd reinstall windows...

Sorry man
June 27, 2012 10:00:07 AM

jakalakn said:
Bit of an Update after last night....
Test Notes:

Uninstalled CCC, Updated BIOS, Swept drivers in safe mode, Installed XFX7970 disk drivers, Tried 12.6 CCC, Tried 1 stick of RAM, Took XFX card out and installed it again, Tried it in another compatible slot, Tried new cables, Tried Reference 7970 clock and MEM settings....

Tested at every step and Still Crashes in Furmark and Games. Furmark crashes at Exactly 72.9C...every time.


Hopefully you have a secondary Rig or a Friend close by who's PC you can throw the card into to verify a faulty card.

Otherwise an OS re install. Though its leaning towards a Hardware issue
June 27, 2012 10:17:42 AM

Thanks guys.... Know a guy at an IT company next to us that can check it for me before I try a windows reinstall.... seriously trying to put that off...lol!!
June 27, 2012 10:25:15 AM

12.7 Official Beta is out, Try that , Hopefully that saves you a re-install ;-)
June 27, 2012 10:28:18 AM

sl4y3r said:
12.7 Official Beta is out, Try that , Hopefully that saves you a re-install ;-)


So Uninstall all drivers and sweep before install again ...or just update?
June 27, 2012 10:44:43 AM

Since you already have Driver Sweeper I'd reccomend it since youve done a lot or Installing/Uninstalling.
June 27, 2012 2:07:40 PM

Just been issued an RMA code from XFX.... Checking the card on another machine tomorrow morning.... if it doesn't work then sending this bad boy off....

....but if it does....

....guess Ill be starting all over again ....lol!!!
June 27, 2012 2:34:08 PM

Good luck with that Buddy !
July 26, 2012 11:43:02 AM

Thought I'd Update quick....

Managed to check the card on another system and it did the same thing.
XFX got that card back and after 3 weeks say that the card is not faulty?????

At a loss at the moment.....

Scan say they will test it for me before sending it back to me.....

........????
July 26, 2012 5:05:41 PM

Man this is so strange.Anyway you can return it and get another card. What PSU did the other system have ?Also did it crash at the same place in Futuremark as it crashed on ur system ?
July 27, 2012 7:59:33 AM

Na mate... XFX have to sign off that the card is faulty before anyone gives me a new card back...

Not sure about the PSU but will check.

He tested with MSI Kombustor and it crashed at 75C vs my 72C
July 27, 2012 8:22:56 AM

He was running an ANTEK Gamer 800 PSU.
Only similarities was that he had Corsair Vengeance vs my Corsair Dom.GT's

But he's we clued up on Hardware/Software (IT) and says the MEM shouldn't have any impact.

Neither of us had CPU or MEM OC's
.....so very weird indeed.

I don't think XFX tested properly...!
July 27, 2012 2:01:02 PM

Yea, tell XFX to stress test the card rather than simply checking for display ans considering it as working!
July 27, 2012 2:41:33 PM

Will update again ... if it's not the card I'm sure the discussion about what the cause could be might heat up again....lol
March 21, 2013 8:58:27 AM

Hi jakalakn, did you find any solution to this? I'm actually going through the exact same issue right now and would like to know how it went for you.

Regards
April 18, 2013 9:34:27 PM

Okay, so I just built my first rig using the most recent systems builder guides from Tom's and another website and I came across this exact issue with my Powercoler AMD HD 7800. I would play various games (Bioshock: Infinite, Skyrim: Ubber Mod Tastic Version) and at some unbeknownst point, the game would black screen, audio would continue, and I would have to do a hard reboot.

-I tested my RAM, it was fine
-I re installed drivers, that was not the issue
-I re installed my OS, still no luck
-I re installed the game, still no good
-I eagle eyed my gpu/cpu temps with HWMonitor, and they were clean and cool
-I cried

The same think kept happening...it became was very visible however, when I used Furmark, that the problem had to be my GPU. About 800-900 frames in my shiny new computer would black screen and I would have to hard restart. Luckily I came across a piece of advice that I found on these boards.

http://www.tomshardware.com/forum/345490-31-crashing-ga...

My new hero Anonymous states that all you have to do is under-throttle your GPU and memory by 40MHz. So I went to Catalyst Control Center and decreased both my "GPU clock settings" and "Memory clock settings" by 40MHz (from the original factory settings). BAM! Suddenly Furmark isn't causing everything to black screen.

Give this a try and I really hope it works. It was an incredibly frustration problem for me, and I felt your pain, so I created an account in an attempt to help.

Let me know if it works for anyone! And If anyone here knows how to circumvent the situation WITHOUT a very small performance decrease in the over-throttling please enlighten me (:
April 23, 2013 12:47:26 AM

Have the exact same problem except this problem only occurred after I installed windows 8 on a different hard disk... Going to reinstall today and ill see if that solves anything ... I hope it's not card damage !!!
April 23, 2013 2:33:19 AM

It seems if I under clock it by alot (mem and gpu) it keeps the temperature cool , unfortunately it looks like a temperature problem :( 
!