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Sending back evga gtx 560ti

Last response: in Graphics & Displays
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a b U Graphics card
July 1, 2012 9:48:53 PM

I have been having problems with my new computer for a while now. I have done a lot of diagnostics and I have figured out that my GPU is the problem. I downloaded a new driver today and ran furmark three times crashing between 30-50% each time. The max temp was 91*C. The I underclocked my card from stock mhz (822mhz and 2052mhz). I brought them down to 700mhz and 1800mhz. I ran the test once more and it was very stable this time and only got a max temp of 76*C. I have my card set to 1012 mV on MSI afterburner. My question is should I send my card back to EVGA? I have a warranty on it. How is evga's customer service? Do they make it easy to send things in? Will they send me a new card or just refurbish my current one? How long does it take? If I have to send it in I can throw in an old radeon 6450 for the time being while waiting for the 560ti.
a b U Graphics card
July 1, 2012 9:58:46 PM

Their RMA process is very easy, and in my case I have always received a higher tier card than the one I sent in. I sent in an 8800 GTS 512MB and got back a 9800 GTX+, and also sent in an 8600 GTS 512MB and got back a 550TI. I received both cards about a week after I sent them in (UPS).

I'd just RMA your card, they will probably send you a refurbished 560ti back.
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Anonymous
a c 117 U Graphics card
July 1, 2012 10:00:16 PM

if you registered your card on the EVGA site then going through an RMA process is painless. if not just then give them a call and they will work with you on it.
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a b U Graphics card
July 1, 2012 10:02:32 PM

what psu?
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a b U Graphics card
July 1, 2012 10:07:59 PM

You're lucky it was EVGA; they have the best customer service in the business.
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a b U Graphics card
July 1, 2012 10:30:58 PM

that is good, now go for RMA.
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a b U Graphics card
July 2, 2012 12:35:31 AM

What do you mean no go for RMA? Do you mean on the PSU?
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Anonymous
a c 117 U Graphics card
July 2, 2012 12:41:10 AM

lt_dan_zsu said:
What do you mean no go for RMA? Do you mean on the PSU?

i think he means now, as meaning "at this time"
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a b U Graphics card
July 2, 2012 4:18:58 AM

Oops I must have not seen the W
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a b U Graphics card
July 2, 2012 8:31:50 AM

@looniam, got me. :D 
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