Closed Solved

Black Screen Of Death Issue

Hello,

I've been getting a black screen on my laptop for about 2 days now. It boots to the Windows 7 Splash Screen then all i get is a blank screen. Out of about 30 or 40 boots I've been able to boot successfully to the desktop twice. I can boot into safe mode just fine and I've tried repairing, restoring to a point from a month ago, the previx fix, scanning for malware, etc. I have no idea what the problem could be. Any advice or information needed?
23 answers Last reply Best Answer
More about black screen death issue
  1. ImpurePhoen1x said:
    Hello,

    I've been getting a black screen on my laptop for about 2 days now. It boots to the Windows 7 Splash Screen then all i get is a blank screen. Out of about 30 or 40 boots I've been able to boot successfully to the desktop twice. I can boot into safe mode just fine and I've tried repairing, restoring to a point from a month ago, the previx fix, scanning for malware, etc. I have no idea what the problem could be. Any advice or information needed?



    System specs would be greatly appreciated.
  2. Sure thing

    Processor Intel Core i7 i7-720QM / 1.6 GHz
    Max Turbo Speed 2.8 GHz
    Number of Cores Quad-Core
    Cache L3 cache - 6.0 MB
    64-bit Computing Yes
    Front Side Bus 1333.0 MHz
    Chipset Mobile Intel HM55 Express
    Features Intel Turbo Boost Technology,
    Hyper-Threading Technology,
    Integrated memory controller

    Memory

    RAM 4.0 GB ( 2 x 2 GB )
    Max RAM Supported 8.0 GB
    Technology DDR3 SDRAM
    Speed 1066.0 MHz / PC3-8500
    Form Factor SO DIMM 204-pin
    Slots Qty 2
    Empty Slots 0.0

    Storage

    Floppy Drive None
    Hard Drive 500.0 GB HDD / 5400.0 rpm
    Interface Serial ATA-300
    Storage Removable None
    Optical Drive DVD-Writer
    Optical Drive (2nd) None
    Hard drive type Portable

    Display

    Type 15.6 in
    LCD Backlight Technology LED backlight
    Max Resolution 1366 x 768 ( HD )
    Widescreen Yes
    Features Glossy,
    VibrantView,
    Ambient light sensor

    Audio & Video

    Graphics Processor ATI Mobility Radeon HD 5730 - 1.0 GB
    Sound Stereo microphone
    Codec Realtek ALC272
    Compliant Standards High Definition Audio,
    Dolby Home Theater

    Input

    Type Keyboard,
    Touchpad
    Features Volume control,
    Multi-touch touchpad

    Communications

    Wireless Bluetooth 2.1 EDR,
    802.11 a/b/g/n
    Wireless Controller Intel Centrino Advanced-N 6200
    Network Interface Gigabit Ethernet

    Battery

    Technology 6-cell Lithium ion
    Installed Qty 1.0
    Run Time 3.0 hour(s)

    AC Adapter

    Voltage Required AC 120/230 V ( 50/60 Hz )

    Connections & Expansion

    Expansion Bays None
    Slots 1.0 x ExpressCard/34 ( 1.0 free )
    Interfaces 3 x Headphone/SPDIF combo jack,
    Microphone input,
    VGA,
    USB 2.0,
    USB 2.0/eSATA,
    HDMI,
    LAN

    Memory Card Reader 6 in 1 card reader ( SD Memory Card ),
    ( Memory Stick PRO ),
    ( Memory Stick ),
    ( MultiMediaCard ),
    ( xD-Picture Card )
  3. Can you hear Windows in the background when it boots?
  4. RussK1 said:
    Can you hear Windows in the background when it boots?


    No I don't. It gives the splash screen then just a blank screen
  5. Boot into Safe Mode with networking.
    1) Open the start menu and right click "computer" and left click "manage".
    2) Left click "device manager" and double left click "display adapters".
    3) Right click "Radeon Drivers" and uninstall.
    4) Download Driver Sweeper here.
    5) Download Catalyst 12.6 mobility drivers HERE but don't install.
    6) Custom uninstall AMD software through "Programs and Features" via "Control Panel"and select everything and reboot.
    7) Run Driver Sweeper and clean AMD drivers and reboot.
    6) Re-install CCC and reboot.

    Direct link to driver page HERE.
  6. Quick Question before I attempt this. I had tried to install Catalyst 12.6 earlier, but in Safe Mode it gave a "failed to load detection drive" error. Would I still encounter this problem if I delete my current drivers?
  7. You'll be fine.
  8. Ok I tried it and upon installing CCC it went back to being a black screen when booting
  9. Boot into safe mode. Open the start menu and type in "cmd" right click and run as administrator. Elevated command prompt will be open and type "Sfc /scannow" and hit enter.
  10. It says Windows Resource Protection did not find any integrity violations
  11. Sorry it got past my bedtime.

    Interesting... hmm, I'm kinda stumped. It's stable in safe mode right? If so, it has to be a virus, drivers or something with the file system. Have you made any backups? You could restore from the backup or-

    Read → THIS.

    Kaspersky Virus Removal tool HERE.

    Malwarebytes HERE.
  12. Do you have a warranty on the notebook by the way?
  13. I ran scans and deleted temp files, no malware. It's interesting since without the AMD display drivers I could boot to the desktop successfully, but once CCC was installed the problem came back. So i'm thinking it has to be the drivers. And yes I do but apparently it only covers hardware, I'd have to pay for software related problems
  14. I'm thinking the GPU is dead or at least defective... in safe mode or windows with no drivers the card stays in low power mode but with drivers the full functionality of the card is used and this is where the problems are.

    Honestly, I would try for replacement as you shouldn't be having these problems.
  15. OK, for the hell of it I did another cleaning of the AMD drivers and now I'm actually able to boot successfully to the desktop. But when I check my display settings, I see two different options. The regular mobile PC display that is the default, and other that says "Available Display Output on: ATI Mobility Raedon 5730" which I've never seen before.
  16. You have switchable graphics most likely, and there lies your problem. I'd suggest to use the drivers from your manufacturer and not those from AMD, as AMD is not too notorious with their support for switchable graphics. Try to download the drivers from your manufacturer and clean out the old ones.
  17. What is the exact make and model of the notebook?
  18. It's a Lenovo Ideapad Y560d
  19. Best answer
    There's no switchable graphics. In fact I don't even see IGP on the cpu. Just Radeon mobility 5730.

    Data sheet.

    Drivers and downloads HERE.

    Series HERE.

    Honestly, I think the card is defective. Works with generic Windows drivers but as soon as the AMD official drivers hit the card, BAM! No display.

    Should contact Lenovo... I have plenty of experience with them and, for the most part, they're good (If you get someone that speaks English, that is if you yourself speak English) HERE.
  20. Best answer selected by ImpurePhoen1x.
  21. Yeah it turns out the GPU was indeed the problem, had a technician drop by and replace it and everything's fine now.
  22. ImpurePhoen1x said:
    Yeah it turns out the GPU was indeed the problem, had a technician drop by and replace it and everything's fine now.



    Good deal.

    Take care!
  23. This topic has been closed by Mousemonkey
Ask a new question

Read More

Graphics Cards Graphics